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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1100 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $13K AVERAGE LOSS
1.7
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Very poor business practices4
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Navy Federal Credit Union

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 132 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $6.9K AVERAGE LOSS
1.7
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • Interest rates 3
  • Interest rate 2
  • When i joined they refinanced 3 auto loans for me 1
  • Rihanna was helpful 1
  • Local branch 1

Customers don't like

  • Customer service8
  • Unable to speak to anyone3
  • Service or phone tree or security sytems2
  • Service2
  • Leading me on2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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