PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Navy Federal Credit Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Navy Federal Credit Union

USAA and Navy Federal Credit Union Overview

Total reviews 1524 162
Company responses 0 0
Issues resolved 14 0

USAA and Navy Federal Credit Union Consumer Ratings

Rank
261 out of 1882 in Financial Services category
69 out of 740 in Banks category
Customer service
226 in category
73 in category
Product or Service Quality
201 in category
62 in category
Website
154 in category
40 in category
Reliability
170 in category
55 in category

USAA and Navy Federal Credit Union Rating Details

Customer service
1.3 (649 reviews)
1.4 (70 reviews)
Reviewer's quote

...charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of...

Read full review

...I must say it's been decades since I've talked with customer service and had an amazing time. Not only was he pleasant to talk with but very attentive and knowledgeable of the services that Navy Federal has to offer. This young man showed nothing but professionalism and he was very detailed...

Read full review
Product or Service Quality
1.4 (526 reviews)
1.4 (59 reviews)
Reviewer's quote

...I have been a USAA member since 1971 and find that the customer service has declined significantly in recent years..

Read full review

...Your service has lost you my business and I will share my story on every social media site I can. I will also tell my thousands of employees to never bank with you. Your inability to just care is pathetic...

Read full review
Website
2.1 (514 reviews)
2.4 (57 reviews)
Reviewer's quote

Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to...

Read full review

...My appraiser has been doing the VA appraisals for 20 years and had numerous glowing recommendations on his website. He told me he had never, ever heard of this being done. (I ultimately worked with my new lender and filed change request with the VA directly)...

Read full review
Reliability
1.4 (504 reviews)
1.4 (47 reviews)
Reviewer's quote

I left the country for 30 days. This should be normal considering they deal with military. While away my bank account was compromised. My bank took all appropriate action to mitigate damages. On August 14th USAA tried to get an automatic payment (like they had successfully done for 20 years) My...

Read full review

very disapointed with treatment thought you were at least sincere about being vet reps well you got me good going to cost me thousands from your vet friendly con job

Read full review

USAA and Navy Federal Credit Union Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Interest rates
  • Interest rate
  • When i joined they refinanced 3 auto loans for me
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Lack of understanding
  • Customer service
  • Unable to speak to anyone
  • Service

USAA and Navy Federal Credit Union Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Read full review
5

Tonight I spoke with Shavon a service representative for Navy Federal. I must say it's been decades since I've talked...

Read full review
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

Read full review
4.9

I applied and received approval Sept 13th. Everything was going fine. The loan officer was great. The loan processor...

Read full review

USAA and Navy Federal Credit Union Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Read full review
1

I have been a member of the NFCU for 16 years. When I applied for a mortgage for my new home in 2002, and when I refina...

Read full review
1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

Read full review
1

Applied for a home loan, was approved all the way up to 6 days prior to closing date then denied. No communication or...

Read full review

USAA and Navy Federal Credit Union Latest Reviews

Recent published reviews
1.1

I left the country for 30 days. This should be normal considering they deal with military. While away my bank account...

Read full review
1

very disapointed with treatment thought you were at least sincere about being vet reps well you got me good going to...

Read full review
3.2

The disrespect shown by the NFL towards our military and country clearly is not the values shown by me a 50 plus year...

Read full review
4.2

Auto Loan
Financial provision,
$21000 ,230.00 %intrest rate ,
Of duty cycle full partial payment for
Auto Loan @ set rate 0/...

Read full review

USAA and Navy Federal Credit Union Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (235 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (110 reviews)
  • Navy Federal Credit Union Loan (25 reviews)
  • Navy Federal Credit Union Account (25 reviews)
  • Navy Federal Credit Union Customer Care (13 reviews)