PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Navy Federal Credit Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Navy Federal Credit Union

USAA and Navy Federal Credit Union Overview

Total reviews
1489
163
Company responses
0
0
Issues resolved
13
0

USAA and Navy Federal Credit Union Consumer Ratings

Rank
228 out of 1844 in Financial Services category
59 out of 719 in Banks category
Customer service
231 in category
70 in category
Product or Service Quality
198 in category
59 in category
Website
152 in category
38 in category
Reliability
170 in category
57 in category

USAA and Navy Federal Credit Union Rating Details

Customer service
1.3 (627 reviews)
1.4 (71 reviews)
Reviewer's quote

Their customer service is truly horrific at times. Today is another time when I called perfectly calm needing help and here I am 1. 5H into calls and on my third rep trying to get an unauthorized charge reversed and my anger is through the roof! It was a company I'd placed a stop payment against...

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Navy fed customer service number is busy..

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Product or Service Quality
1.4 (509 reviews)
1.4 (60 reviews)
Reviewer's quote

They admitted to finding it but said it was a USAA work product and we couldnt have the proof for our records. They then change the water damage estimate to a mold estimate saying mold was in the air. We get the air tested no mold USAA claims they never received the document but then produce it as...

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...Your service has lost you my business and I will share my story on every social media site I can. I will also tell my thousands of employees to never bank with you. Your inability to just care is pathetic...

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Website
2.1 (501 reviews)
2.4 (58 reviews)
Reviewer's quote

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

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...My appraiser has been doing the VA appraisals for 20 years and had numerous glowing recommendations on his website. He told me he had never, ever heard of this being done. (I ultimately worked with my new lender and filed change request with the VA directly)...

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Reliability
1.4 (484 reviews)
1.4 (48 reviews)
Reviewer's quote

I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic letter does not work - said USAA system is down try later or call # which does not work from outside USA.After CHAT - no helpNow here is real mess must send in copy of letter with...

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very disapointed with treatment thought you were at least sincere about being vet reps well you got me good going to cost me thousands from your vet friendly con job

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USAA and Navy Federal Credit Union Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Interest rates
  • Interest rate
  • When i joined they refinanced 3 auto loans for me
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Customer service
  • Unable to speak to anyone
  • Service

USAA and Navy Federal Credit Union Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

Tonight I spoke with Shavon a service representative for Navy Federal. I must say it's been decades since I've talked...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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4.9

I applied and received approval Sept 13th. Everything was going fine. The loan officer was great. The loan processor...

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USAA and Navy Federal Credit Union Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I have been a member of the NFCU for 16 years. When I applied for a mortgage for my new home in 2002, and when I refina...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

Applied for a home loan, was approved all the way up to 6 days prior to closing date then denied. No communication or...

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USAA and Navy Federal Credit Union Latest Reviews

Recent published reviews
No votes

We get calls from USAA and your number telling us we have a credit card with you. We do not have a card with you.never...

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1

very disapointed with treatment thought you were at least sincere about being vet reps well you got me good going to...

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3.6

I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic let...

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4.2

Auto Loan
Financial provision,
$21000 ,230.00 %intrest rate ,
Of duty cycle full partial payment for
Auto Loan @ set rate 0/...

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USAA and Navy Federal Credit Union Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (233 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (108 reviews)
  • Navy Federal Credit Union Loan (25 reviews)
  • Navy Federal Credit Union Account (25 reviews)
  • Navy Federal Credit Union Customer Care (13 reviews)