PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Navy Federal Credit Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Navy Federal Credit Union

USAA and Navy Federal Credit Union Overview

Total reviews 2119 210
Company responses 0 0
Issues resolved 21 0

USAA and Navy Federal Credit Union Consumer Ratings

Rank
410 out of 3886 in Financial Services category
157 out of 1015 in Loans and Mortgages category
Customer service
446 in category
182 in category
Product or Service Quality
425 in category
179 in category
Reliability
383 in category
185 in category
Website
324 in category
119 in category

USAA and Navy Federal Credit Union Rating Details

Customer service
1.5
(963 reviews)
1.5
(101 reviews)
Reviewer's quote

...I need to talk to someone higher then the ATM customer service or I will turn this over to the media to investigate..

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This is not only the worst customer service I've ever seen, it's outright stating you're not trying to give me what you messed up and gave out my account. WHEN DID I EVER HAVE A NAVY FEDERAL CREDIT CARD ? WHEN You're DONE SEARCHING AND FIND NEVER GIVE ME BACK ALL MY MONEY. JUST LIKE YOU TOOK IT OUT...

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Product or Service Quality
1.6
(779 reviews)
1.5
(89 reviews)
Reviewer's quote

Super service. Answered all my questions accurately and instantly. Very effective, efficient, and courteous..

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I will not ever let another business insult my service to country. The cost of freedom is much more than what this company or any business can ever have my back of recovery. Shame on NFCU..

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Reliability
1.6
(777 reviews)
1.5
(73 reviews)
Reviewer's quote

...The past 5 years has really given me a bad taste for USAA insurance company reliability, they no longer reward loyalty and safe behaviors, and their lack of care for the customer has become a great disappointment..

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Bad, deceptive, unprofessional, they had no proof to me that they complete a full investigation, I had requested proof of their investigation, communications with the other bank in Mexico where the money went to and nothing.

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Website
2.1
(757 reviews)
2.2
(87 reviews)
Reviewer's quote

...2) Website repeatedly fails to put vehicles in storage or remove them from storage. No way to call on a weekend or holiday - there is no-one working. 3) Several times USAA adjusters totaled a car so they could pay less on a claim...

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The UI for the website is hot garbage. The rep couldn't even see a deposit that HAD GONE THROUGH. So I initiated another one...

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USAA and Navy Federal Credit Union Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Can talk to live person
  • Interest rates
  • Interest rate
  • All but one branch mananger were very polite
Cons
  • Horrible customer service
  • Did not resove issue
  • Customer service is the worst
  • Customer service
  • Unable to speak to anyone
  • Poor managent and customer svc professionalsloan processing dept

USAA and Navy Federal Credit Union Most Positive Reviews

Top rated reviews
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

I have been a member with NFCU since 1983. They are branches in every state that I have traveled. They are professional...

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5

There seems to be no provision to log on if I get a new phone number and a new e mail at the same time. I have spent...

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5

Tonight I spoke with Shavon a service representative for Navy Federal. I must say it's been decades since I've talked...

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USAA and Navy Federal Credit Union Most Critical Reviews

Lowest rated reviews
1

I've been a member of USAA for over 20 years. Recently had a home claim for water damage caused from roots in the sewer...

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1

I experienced an extreme racism by a member service rep at the KINGSPOINT location in New York. I went to make a...

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1

We have a claim against USAA Auto...Three Expect to of their agents told us that if we would supply measurements...

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1

Bad, deceptive, unprofessional, they had no proof to me that they complete a full investigation, I had requested proof...

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USAA and Navy Federal Credit Union Latest Reviews

Recent published reviews
1

I called thing again and they rerouted me until they said alll people from that dept werent available I suggest calling...

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1

I had requested several times to make adjustments in my account for a charge I did not not DO in Mexico last January. Na...

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1

Ive already submitted this to this site and to them they must honor these checks or else. What is wrong w them

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No votes

These are the pictures we took for our safety in taxi cabs in Mexico, my daughter were touring the city alone, so for ou...

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