PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Navy Federal Credit Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Navy Federal Credit Union

USAA and Navy Federal Credit Union Overview

Total reviews
1401
155
Company responses
0
0
Issues resolved
12
0

USAA was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 1401 reviews. It is 1246 reviews more than Navy Federal Credit Union received since Jun 26, 2008.

USAA and Navy Federal Credit Union Consumer Ratings

Rank
228 out of 2599 in Financial Services category
108 out of 1293 in Loans and Mortgages category
Customer service
212 in category
119 in category
Website
137 in category
55 in category
Product or Service Quality
188 in category
104 in category

USAA and Navy Federal Credit Union Rating Details

Customer service
1.3 (576 reviews)
1.4 (68 reviews)
Reviewer's quote

...But apparently plenty of money for ads and new customer acquisition..

Shaylie

I submitted a mortgage application and then requested to speak to a representative. For over a week no one called or emailed. Their paperwork did not reflect the amount or conditions of my mortgage application. Furthermore, they were charging me fees that are illegal on a VA loan but refused to...

William B
Website
2.1 (466 reviews)
2.5 (55 reviews)
Reviewer's quote

I chatted with USAA online with the USAA website. The agent told me what happened and I said my mistake let me fix that and allowed that agent to pull the funds from my other checking account that I had with USAA. I asked the agent about my direct deposit and he said since he collected the funds to...

Nicholas H

...My appraiser has been doing the VA appraisals for 20 years and had numerous glowing recommendations on his website. He told me he had never, ever heard of this being done. (I ultimately worked with my new lender and filed change request with the VA directly)...

PissedConsumer713515
Product or Service Quality
1.4 (464 reviews)
1.4 (57 reviews)
Reviewer's quote

...move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest...

PissedConsumer1721691

Navy fed customer service number is busy..

Tuesday

USAA and Navy Federal Credit Union Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Interest rates
  • Interest rate
  • When i joined they refinanced 3 auto loans for me
Cons
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal
  • Customer service
  • Unable to speak to anyone
  • Service

USAA and Navy Federal Credit Union Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

5

Tonight I spoke with Shavon a service representative for Navy Federal. I must say it's been decades since I've talked...

USAA and Navy Federal Credit Union Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

1

I have been a member of the NFCU for 16 years. When I applied for a mortgage for my new home in 2002, and when I refina...

USAA and Navy Federal Credit Union Latest Reviews

Recent published reviews
1.4

USAA sold off their mutual fund investment operations. Victory Capitol puts you on hold forever and you can no longer re...

Read all 1401 reviews
1.4

I submitted a mortgage application and then requested to speak to a representative. For over a week no one called or...

Read all 155 reviews

USAA and Navy Federal Credit Union Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (222 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (105 reviews)
  • Navy Federal Credit Union Account (24 reviews)
  • Navy Federal Credit Union Loan (23 reviews)
  • Navy Federal Credit Union Customer Care (13 reviews)