PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Navy Federal Credit Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Navy Federal Credit Union

USAA and Navy Federal Credit Union Overview

Total reviews 1553 163
Company responses 0 0
Issues resolved 14 0

USAA and Navy Federal Credit Union Consumer Ratings

Rank
276 out of 1921 in Financial Services category
73 out of 749 in Banks category
Customer service
248 in category
79 in category
Product or Service Quality
214 in category
69 in category
Website
166 in category
45 in category
Reliability
178 in category
61 in category

USAA and Navy Federal Credit Union Rating Details

Customer service
1.3 (667 reviews)
1.4 (71 reviews)
Reviewer's quote

...The customer service rep was so rude and condescending . I would be embarrassed if I treated anyone in that manner. USAA may be good for their own, but for non insured claimants awful!..

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...I must say it's been decades since I've talked with customer service and had an amazing time. Not only was he pleasant to talk with but very attentive and knowledgeable of the services that Navy Federal has to offer. This young man showed nothing but professionalism and he was very detailed...

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Product or Service Quality
1.4 (542 reviews)
1.4 (60 reviews)
Reviewer's quote

Their range of services and level of service have deteriorated over time. And they are far from the least expensive on the market for many of their services, such as for interest rates. I have a near-perfect credit rating and have been a customer with them for decades, yet the interest rates they...

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...Your service has lost you my business and I will share my story on every social media site I can. I will also tell my thousands of employees to never bank with you. Your inability to just care is pathetic...

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Website
2.1 (527 reviews)
2.4 (58 reviews)
Reviewer's quote

Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to...

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...My appraiser has been doing the VA appraisals for 20 years and had numerous glowing recommendations on his website. He told me he had never, ever heard of this being done. (I ultimately worked with my new lender and filed change request with the VA directly)...

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Reliability
1.4 (521 reviews)
1.4 (48 reviews)
Reviewer's quote

Im cancelling for being transferred

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I have been a member of navy federal credit union in the early 2000's. I have been incarcerated now that I out I reopen my account. Since Spetmber I have deposit over three thousand dollars. And cant not with drew any money. I have a government ID in the form of federal prison, A long with my birth...

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USAA and Navy Federal Credit Union Pros and Cons

Pros
  • What they used to be
  • Usaa used to make me feel like they cared
  • How usaa used to operate and care for its members
  • Interest rates
  • Interest rate
  • When i joined they refinanced 3 auto loans for me
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Customer service
  • Unable to speak to anyone
  • Service

USAA and Navy Federal Credit Union Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

Tonight I spoke with Shavon a service representative for Navy Federal. I must say it's been decades since I've talked...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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4.9

I applied and received approval Sept 13th. Everything was going fine. The loan officer was great. The loan processor...

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USAA and Navy Federal Credit Union Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I have been a member of the NFCU for 16 years. When I applied for a mortgage for my new home in 2002, and when I refina...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

Applied for a home loan, was approved all the way up to 6 days prior to closing date then denied. No communication or...

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USAA and Navy Federal Credit Union Latest Reviews

Recent published reviews
2.6

Im cancelling for being transferred

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2

I have been a member of navy federal credit union in the early 2000's. I have been incarcerated now that I out I reopen...

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3.8

When USAA decided to credit our accounts because of COVID, I told my self what a company. They really care. Until around...

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1

very disapointed with treatment thought you were at least sincere about being vet reps well you got me good going to...

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USAA and Navy Federal Credit Union Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (236 reviews)
  • Usaa Auto Claim (111 reviews)
  • Usaa Claim (81 reviews)
  • Navy Federal Credit Union Loan (25 reviews)
  • Navy Federal Credit Union Credit Card (9 reviews)
  • Navy Federal Credit Union Checking Account (9 reviews)