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Navy Federal Credit Union

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 99 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $8.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Interest rates 2
  • Interest rate 2
  • Local branch 1
  • When i joined they refinanced 3 auto loans for me 1
  • Rihanna was helpful 1

Customers don't like

  • Customer service6
  • Lies4
  • Unable to speak to anyone4
  • Ability to resolve issues3
  • Wasting my time2
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 906 TOTAL REVIEWS
  • $3.6M CLAIMED LOSSES
  • $14.9K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 4
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service20
  • Customer service14
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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