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Navy Federal Credit Union

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 110 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $8.5K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Interest rates 2
  • Interest rate 2
  • When i joined they refinanced 3 auto loans for me 1
  • Rihanna was helpful 1
  • Local branch 1

Customers don't like

  • Customer service5
  • Unable to speak to anyone3
  • Wasting my time1
  • Leading me on1
  • Inept mortgage department san diego1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1006 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Do not use 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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