PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Navy Federal Credit Union and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Navy Federal Credit Union
USAA

Navy Federal Credit Union and USAA Overview

Total reviews
163
1507
Company responses
0
0
Issues resolved
0
13

Navy Federal Credit Union and USAA Consumer Ratings

Rank
60 out of 725 in Banks category
235 out of 1859 in Financial Services category
Customer service
73 in category
225 in category
Product or Service Quality
60 in category
201 in category
Website
37 in category
154 in category
Diversity of Products or Services
37 in category
135 in category

Navy Federal Credit Union and USAA Rating Details

Customer service
1.4 (71 reviews)
1.3 (635 reviews)
Reviewer's quote

Navy fed customer service number is busy..

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Their customer service is truly horrific at times. Today is another time when I called perfectly calm needing help and here I am 1. 5H into calls and on my third rep trying to get an unauthorized charge reversed and my anger is through the roof! It was a company I'd placed a stop payment against...

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Product or Service Quality
1.4 (60 reviews)
1.4 (515 reviews)
Reviewer's quote

...Your service has lost you my business and I will share my story on every social media site I can. I will also tell my thousands of employees to never bank with you. Your inability to just care is pathetic...

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They admitted to finding it but said it was a USAA work product and we couldnt have the proof for our records. They then change the water damage estimate to a mold estimate saying mold was in the air. We get the air tested no mold USAA claims they never received the document but then produce it as...

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Website
2.4 (58 reviews)
2.1 (505 reviews)
Reviewer's quote

...My appraiser has been doing the VA appraisals for 20 years and had numerous glowing recommendations on his website. He told me he had never, ever heard of this being done. (I ultimately worked with my new lender and filed change request with the VA directly)...

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I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

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Diversity of Products or Services
2.2 (54 reviews)
2.2 (441 reviews)
Reviewer's quote

Myself and my grandmother opened a joint account with in aforethought the possibility of using NF services for business transactions. Despite me being joint owner, authorized user and a POA for my 76 year grandmother they wrongfully flagged all our accounts for fraud and had us submit the same...

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Even tho I've been eligible to take advantage of USAA's services since 1983, I didn't become a customer till 2002 when I purchased personal injury and liability protection insurance for my vehicle. Since then I've increased my auto ins to include all the bells and whistles, added renter's...

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Navy Federal Credit Union and USAA Pros and Cons

Pros
  • Interest rates
  • Interest rate
  • When i joined they refinanced 3 auto loans for me
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Customer service
  • Unable to speak to anyone
  • Service
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue

Navy Federal Credit Union and USAA Most Positive Reviews

Top rated reviews
5

Tonight I spoke with Shavon a service representative for Navy Federal. I must say it's been decades since I've talked...

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5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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4.9

I applied and received approval Sept 13th. Everything was going fine. The loan officer was great. The loan processor...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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Navy Federal Credit Union and USAA Most Critical Reviews

Lowest rated reviews
1

I have been a member of the NFCU for 16 years. When I applied for a mortgage for my new home in 2002, and when I refina...

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1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

Applied for a home loan, was approved all the way up to 6 days prior to closing date then denied. No communication or...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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Navy Federal Credit Union and USAA Latest Reviews

Recent published reviews
1

very disapointed with treatment thought you were at least sincere about being vet reps well you got me good going to...

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1

I don't have a pin no. Asked to speak to a supervisor was told l couldn't because l didn't have a pin no.so i can't pay...

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4.2

Auto Loan
Financial provision,
$21000 ,230.00 %intrest rate ,
Of duty cycle full partial payment for
Auto Loan @ set rate 0/...

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1.6

No help for weeks after car totaled. No help for weeks when tornado took roof. Screwed up my credit cards. USAA has...

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Navy Federal Credit Union and USAA Products and Services

Most reviewed product and services
  • Navy Federal Credit Union Loan (25 reviews)
  • Navy Federal Credit Union Account (25 reviews)
  • Navy Federal Credit Union Customer Care (13 reviews)
  • Usaa Auto Insurance (234 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (108 reviews)