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Navy Federal Credit Union

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 103 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $8.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Interest rates 2
  • Interest rate 2
  • Local branch 1
  • When i joined they refinanced 3 auto loans for me 1
  • Rihanna was helpful 1

Customers don't like

  • Customer service5
  • Unable to speak to anyone3
  • Inept mortgage department san diego1
  • Wasting my time1
  • Leading me on1
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Pennymac

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 338 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $28.7K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Friendly staff 2
  • 1 knowledgable individual 2
  • Old mortgage company 1

Customers don't like

  • Unwilling to own their mistakes8
  • Worst customer service ever7
  • Mismanagement of payments5
  • This lender5
  • Their service and procedures4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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