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Navy Federal Credit Union

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 113 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $8.2K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Interest rates 2
  • Interest rate 2
  • When i joined they refinanced 3 auto loans for me 1
  • Rihanna was helpful 1
  • Local branch 1

Customers don't like

  • Customer service5
  • Unable to speak to anyone3
  • Wasting my time1
  • Leading me on1
  • Inept mortgage department san diego1
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Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1323 TOTAL REVIEWS
  • $8.9M CLAIMED LOSSES
  • $28.3K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • One person that tried to help me 4
  • Loan modification staff is competent and fair 2
  • Did a great job 2
  • Our mortgage 1
  • Ocwen is ok with me 1

Customers don't like

  • Absolutely no customer service11
  • No clear answers10
  • Lost paperwork6
  • Lack of follow up6
  • Unwilling to solve issues5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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