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Navy Federal Credit Union

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 99 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $8.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Interest rates 2
  • Interest rate 2
  • Local branch 1
  • Rihanna was helpful 1

Customers don't like

  • Customer service6
  • Lies4
  • Unable to speak to anyone4
  • Inept mortgage department2
  • Wasting my time2
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Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1194 TOTAL REVIEWS
  • $9.5M CLAIMED LOSSES
  • $32.8K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • One person that tried to help me 3
  • Customer care rep took care of problem on first call 1
  • Zero 1
  • Did a great job 1

Customers don't like

  • Absolutely no customer service31
  • Lack of follow up23
  • No clear answers17
  • Lost paperwork11
  • Lies6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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