PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Navien and Rinnai as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Navien

Navien

Has Verified Representatives
2.3
Rinnai

Rinnai

1.7
Navien
Rinnai

Navien and Rinnai Overview

Total reviews 73 34
Company responses 24 0
Issues resolved 0 1

Navien and Rinnai Consumer Ratings

Rank
163 out of 1814 in Appliances and Electronics category
47 out of 326 in Heating, Cooling and Air Conditioning category
Value for money
273 in category
29 in category
Price Affordability
325 in category
45 in category
Product or Service Quality
238 in category
36 in category
Customer service
149 in category
42 in category

Navien and Rinnai Rating Details

Value for money
1.8 (49 reviews)
1.9 (11 reviews)
Reviewer's quote

...Plumbing company loves this product, which can raise a lot of money and jobs. Endless hot water, endless failure, and endless jobs. What a cice spiral! Good job Navien, good job plumbers! I never, ever had this problem in Japan..

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do not put in a whole house water heater, cost over 3000.00 1 1/2 years the heat exchanger went out,, now cost 375 to replace for labor.. not part.. the company do not cover labor... a *** PRODUCT

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Price Affordability
2.2 (49 reviews)
1.8 (11 reviews)
Reviewer's quote

...At a price tag over $2000, we have a Navien unit that has not lasted three years and Navien will do nothing to address the situation. Do not do business with this company..

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I lost a small part to the water heater during an install under the deck of my house. Called the 800-621-9419 number and immediately talked to Kelly with C.S. in Georgia. She looked up the part number then told me where to source it. She was professional and pleasant.She also told me that Rinnai...

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Product or Service Quality
1.6 (46 reviews)
1.5 (15 reviews)
Reviewer's quote

In the six years I have had this piece of junk, I have spent more on service calls and replacement of parts than the original unit cost! When I contacted Navien, they said all parts are out of warranty, and even though I have had the same parts replaced over again, they claim that they "rarely have...

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We had issues for months with the hot water cutting out and had a technician come out and they couldn't fault the product. (They charged me a $195 call out fee) They suggested replacing the tapware due to water flow restrictions, so we did, nothing changed. The technician came out again and still...

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Customer service
1.7 (44 reviews)
1.3 (13 reviews)
Reviewer's quote

...I spoke with their customer service and they would not consider replacing these parts. If you are considering a tankless hot water heater you can do better. This is not a company that stands behind their product...

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Rinnai customer service is a pile a lying, fraudulent thieves. I bought this piece of junk in 2/2017 It never worked from day one. After 6 months of lies, misdirection, playing 5 year old baby games of its wasnt me, its not my fault, youre not smart enough, this is very complicated disrespectful...

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Navien and Rinnai Pros and Cons

Pros
  • Nada
  • Efficient production of heat and unlimited hot water
  • When it workshot water on demand
  • Quiet heater
  • I like to used rinnai product
  • Good product
Cons
  • Poor design and many failures within the unit
  • Poor customer service
  • Too many to list
  • Too many too mention
  • Repeated problems with the same unit after yearly service
  • Reliability

Navien and Rinnai Most Positive Reviews

Top rated reviews
5

navien is the best tankless hands down . I could attach a reason to every bad review that navien gets and 99% of the...

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4.9

I lost a small part to the water heater during an install under the deck of my house. Called the 800-621-9419 number and...

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5

Began having cold showers about 2 months ago. Sporadic at first and had the professional who installed it evaluate it 3...

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3.5

hello i have purchase one Rinnai gas cooker in Mauritius on 15/08/2016 serial No 511030014, model E1-602E the gas...

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Navien and Rinnai Most Critical Reviews

Lowest rated reviews
1

I had a Navien CH 180 Gas combination water heater/boiler system installed only six years ago. I have put in $3,000...

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1

Heater boiler (model Q130sp ),was installed with exhaust under roof soffit ventilation . Exhaust constantly enter house...

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1

If you want to lose money big time choose navien tankless water heaters to install on your next job. After install was...

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1

Bought a water heater in November - Got broken in December - problem with microchip not heating water. Technician from...

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Navien and Rinnai Latest Reviews

Recent published reviews
1

Our unit is only 6 years old. Shortly after in was installed, we had to have the unit replace (or maybe a lot of parts)...

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1.4

do not put in a whole house water heater, cost over 3000.00 1 1/2 years the heat exchanger went out,, now cost 375 to...

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4.5

I needed to raise a temperature on my tankless water heater.

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1

If you value your home and having reliable, dependable, trouble free, hot water DO NOT buy any Rinnai products. I have...

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Navien and Rinnai Products and Services

Most reviewed product and services
  • Navien Water Heater (12 reviews)
  • Navien Ncb-240 Water Heater (4 reviews)
  • Navien Ch-240 Water Heater (4 reviews)
  • Rinnai Water Heater (8 reviews)
  • Rinnai Technical Support (4 reviews)
  • Rinnai Customer Care (3 reviews)