Navien vs Rinnai
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Navien and Rinnai as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Navien and Rinnai Overview
Total reviews | 140 | 100 |
Company responses | 46 | 0 |
Issues resolved | 1 | 3 |
Navien and Rinnai Consumer Ratings
Navien and Rinnai Rating Details
Navien and Rinnai Pros and Cons
- Nada
- Efficient production of heat and unlimited hot water
- Saves space
- Fuel efficent
- Quiet heater
- Good product
- Poor customer service
- Poor design and many failures within the unit
- Too many to list
- Too many too mention
- Repeated problems with the same unit after yearly service
- Poorest customer service and shipping ever
Navien and Rinnai Most Positive Reviews
Called Tech Support and they walked me though the issue and sent replacement parts overnight. Could not be happier with...
I lost a small part to the water heater during an install under the deck of my house. Called the 800-621-**** number and...
navien is the best tankless hands down . I could attach a reason to every bad review that navien gets and 99% of the...
RINNAI DOESN'T HONOR WARRANTY
I reached out to the Rinnai customer service desk on 7/11/22 to find an authorized dealer i...
Navien and Rinnai Most Critical Reviews
Ditto a thousand times to what you have said. It is a piece of crap/ I have the NCB 180 e. First the igniter was...
I purchased a $12k furnace gas furnace heater and on demand water heater from Rinnai about 6 years ago and it has been...
New home build with navien tankless water heater installed by licensed plumber. The unit has never worked properly. Hot...
My aircon unit isn't working - was told a technician would be here at 9.30 this morning. It's now 11.15....still waiting...
Navien and Rinnai Latest Reviews
THE UNIT DID NOT HAVE A COVER ON THE VENT PIPE. ICE AND SNOW GOT IN THE UNIT AND RUINED THE UNIT. HAVE CALLED NAVIEN AT...
When using the washing machine on the warm water setting the Unit makes a loud noise like someone is playing a French Ho...
Awful unit. Takes forever to get hot water. Can't lower heat as it takes forever to get back up to temperature. Set it...
I have Ben trying to reach out to see what's going on with my wuaranty but no answer it's Ben a few days now
How would you compare Navien vs Rinnai?
No idea
Product or Service Quality
No idea. At my last house we had a Rheem…also tankless, got hot water right away
I have something else to compare
Check out Rheem.
I believe that most tankless water heaters are of comparable quality. The difference comes after the sale when service is needed.
In that department, in my opinion, is where Rinnai has failed miserably. To not only refuse to believe that a problem exists, but to blame the user and/or the house.
Ridiculous.
Product or Service Quality
The product is excellent when operating properly.
I have no way of knowing the merits of one over the other. If I can’t get the Navien situation resolved I will completely abandon the whole technology and go back to a 50 Gallon tank, those are cheaper and work....and work..... They likely both suffer the same technological issues and require annual expensive maintenance for little added benefit.