PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Navien and Rinnai as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.



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Navien and Rinnai Overview

Total reviews
Company responses
Issues resolved

Navien was first mentioned on PissedConsumer on Oct 19, 2011 and since then this brand received 57 reviews. It is 32 reviews more than Rinnai received since Mar 2, 2010.

Navien and Rinnai Consumer Ratings

164 out of 2895 in Appliances and Electronics category
298 out of 2895 in Appliances and Electronics category
Price Affordability
298 in category
403 in category
Customer service
136 in category
317 in category
Value for money
243 in category
233 in category

According to consumer ratings and reviews, Navien ranks 134 points higher in the Appliances and Electronics category than Rinnai. People gave Navien 2.1 stars for Price Affordability criterion in Appliances and Electronics category and it is 270 points higher than the worst rated brand in this category. At the same time, Rinnai was rated 1.4 stars for Price Affordability criterion in this category and it is 165 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Navien has a higher rating than Rinnai. Regarding Value for money criterion, consumers gave Navien 1.7 stars and it is 57% greater than other in category. Rinnai however was rated 1.7 stars and it is 59% greater than other in category.

Navien and Rinnai Rating Details

Price Affordability
2.1 (39 reviews)
1.4 (7 reviews)
Reviewer's quote

...At a price tag over $2000, we have a Navien unit that has not lasted three years and Navien will do nothing to address the situation. Do not do business with this company..


Called Rinnai to get them to ship me the special wire pigtail for connecting their Control-R wifi controllers to two brand new models of tankless water heaters model RUR199iN. It is so new that instructions for wifi controller do not cover it. Rep said that they expected this to happen with new...

Michael L
Customer service
1.8 (36 reviews)
1 (8 reviews)
Reviewer's quote

Less than 3 years old, spent a bundle on 3 service calls to replace parts. Certified Navien techs. They just call factory and do what they are told with no success...

Robert K

A part wore out after 1.5 years. They warranty the $5 of copper but not the $160 labor bill received. I contacted the company and they said maintenance was the issue. Best maintain your unit 2x as often as recommended or you will end up with a bunch of repairs! Good thing most mechanical items...

Value for money
1.7 (36 reviews)
1.7 (7 reviews)
Reviewer's quote

Is there ever a time when you call their customer support line and they don’t feed you the expensive line “call your plumber” if that’s the default answer fine, why bother having a BS contact support line to begin with? For image purposes? Can’t wait to hear their fake sincere response, leading to...

Edward M

We had issues for months with the hot water cutting out and had a technician come out and they couldn't fault the product. (They charged me a $195 call out fee) They suggested replacing the tapware due to water flow restrictions, so we did, nothing changed. The technician came out again and still...


Navien and Rinnai Pros and Cons

  • Nada
  • Efficient production of heat and unlimited hot water
  • Professional installation with attention to detail
  • Quiet heater
  • I like to used rinnai product
  • Poor design and many failures within the unit
  • Too many to list
  • Poor customer service
  • Repeated problems with the same unit after yearly service
  • Lying customer service
  • Arrogant but undeserved

Navien and Rinnai Most Positive Reviews

Top rated reviews

navien is the best tankless hands down . I could attach a reason to every bad review that navien gets and 99% of the...


hello i have purchase one Rinnai gas cooker in Mauritius on 15/08/2016 serial No 511030014, model E1-602E the gas...

Navien and Rinnai Most Critical Reviews

Lowest rated reviews

I had a Navien CH 180 Gas combination water heater/boiler system installed only six years ago. I have put in $3,000...


Heater boiler (model Q130sp ),was installed with exhaust under roof soffit ventilation . Exhaust constantly enter house...

Navien and Rinnai Latest Reviews

Recent published reviews

I tried to get troubleshoot information on an older model, and when i didnt get it then asked if they could get the...

Read all 57 reviews

model# rer-55as-n serial# 16.07-003635 ---would like to speak to service tech in connection to a lighting issue. have...

Read all 25 reviews

Navien and Rinnai Products and Services

Most reviewed product and services
  • Navien Water Heater (10 reviews)
  • Navien Ch-240 Water Heater (5 reviews)
  • Navien Ncb-240 Water Heater (3 reviews)
  • Rinnai Water Heater (5 reviews)
  • Rinnai Technical Support (4 reviews)
  • Rinnai Customer Care (3 reviews)