PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Navien and Rinnai as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Navien
1.7
Rinnai
1.9
Navien
Rinnai

Navien and Rinnai Overview

Total reviews 140 100
Company responses 46 0
Issues resolved 1 3

Navien and Rinnai Consumer Ratings

Rank
69 out of 354 in Heating, Cooling and Air Conditioning category
52 out of 354 in Heating, Cooling and Air Conditioning category
Value for money
57 in category
36 in category
Product or Service Quality
68 in category
58 in category
Customer service
58 in category
46 in category
Price Affordability
55 in category
69 in category

Navien and Rinnai Rating Details

Value for money
1.6
(81 reviews)
2
(44 reviews)
Reviewer's quote

...Don't waste your money..

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I installed Rinnai M160C combi boiler back in September 2019. Each winter, the boiler turns off giving errors code of filling needed, and dynamic pressure check failed constantly. The screen display always tells to Reset the boiler that I do all the time. This Rennai boiler system is so unreliable...

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Product or Service Quality
1.4
(81 reviews)
1.7
(48 reviews)
Reviewer's quote

...This is the worst experience with a new product I've had in my 70 years of life. Stay away from this product. do not buy..

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It's basically a worthless metal box, doesn't heat water and customer service doesn't return calls or send replacement parts. 2 weeks without hot water. Chat representative told me to call...

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Customer service
1.6
(79 reviews)
1.9
(52 reviews)
Reviewer's quote

...VERY BAD CUSTOMER SERVICE. THEIR WEBSITE DOESN'T HAVE A REVIEW OPTION. IT IS NO WONDER WHY..

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Just wasted 49 mins on the phone waiting for a customer service rep and then the robot said because of high call volume we cannot take your call and disconnected on me! WTF My time is just as valuable as Rinnai's. The app they have is crap and it keeps putting our home system in Vacation mode and I...

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Price Affordability
2.1
(77 reviews)
2
(44 reviews)
Reviewer's quote

...At a price tag over $2000, we have a Navien unit that has not lasted three years and Navien will do nothing to address the situation. Do not do business with this company..

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NO help from costume services to find out where my rebate..I did submit 5 mouths a go . ?? You cant submit a review with out 100 symbols. This is the most radical policies that I aver heard

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Navien and Rinnai Pros and Cons

Pros
  • Nada
  • Efficient production of heat and unlimited hot water
  • Saves space
  • Fuel efficent
  • Quiet heater
  • Good product
Cons
  • Poor customer service
  • Poor design and many failures within the unit
  • Too many to list
  • Too many too mention
  • Repeated problems with the same unit after yearly service
  • Poorest customer service and shipping ever

Navien and Rinnai Most Positive Reviews

Top rated reviews
5

Called Tech Support and they walked me though the issue and sent replacement parts overnight. Could not be happier with...

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4.9

I lost a small part to the water heater during an install under the deck of my house. Called the 800-621-**** number and...

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5

navien is the best tankless hands down . I could attach a reason to every bad review that navien gets and 99% of the...

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4.5

RINNAI DOESN'T HONOR WARRANTY
I reached out to the Rinnai customer service desk on 7/11/22 to find an authorized dealer i...

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Navien and Rinnai Most Critical Reviews

Lowest rated reviews
1

Ditto a thousand times to what you have said. It is a piece of crap/ I have the NCB 180 e. First the igniter was...

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1

I purchased a $12k furnace gas furnace heater and on demand water heater from Rinnai about 6 years ago and it has been...

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1

New home build with navien tankless water heater installed by licensed plumber. The unit has never worked properly. Hot...

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1

My aircon unit isn't working - was told a technician would be here at 9.30 this morning. It's now 11.15....still waiting...

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Navien and Rinnai Latest Reviews

Recent published reviews
1

THE UNIT DID NOT HAVE A COVER ON THE VENT PIPE. ICE AND SNOW GOT IN THE UNIT AND RUINED THE UNIT. HAVE CALLED NAVIEN AT...

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No votes

When using the washing machine on the warm water setting the Unit makes a loud noise like someone is playing a French Ho...

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1

Awful unit. Takes forever to get hot water. Can't lower heat as it takes forever to get back up to temperature. Set it...

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No votes

I have Ben trying to reach out to see what's going on with my wuaranty but no answer it's Ben a few days now

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