PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Navien and Rheem as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Navien
1.7
Rheem
1.8
Navien
Rheem

Navien and Rheem Overview

Total reviews 140 854
Company responses 46 0
Issues resolved 1 13

Navien and Rheem Consumer Ratings

Rank
69 out of 354 in Heating, Cooling and Air Conditioning category
58 out of 354 in Heating, Cooling and Air Conditioning category
Value for money
57 in category
52 in category
Product or Service Quality
68 in category
64 in category
Customer service
58 in category
59 in category
Price Affordability
55 in category
54 in category

Navien and Rheem Rating Details

Value for money
1.6
(81 reviews)
1.7
(319 reviews)
Reviewer's quote

...Don't waste your money..

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...Complete waste of money. Should have bought Trane!..

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Product or Service Quality
1.4
(81 reviews)
1.6
(363 reviews)
Reviewer's quote

...This is the worst experience with a new product I've had in my 70 years of life. Stay away from this product. do not buy..

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...Quality installer advised to throw it away. He says around year 2001 they started outsourcing parts and the product has been a disaster for him and owners. Ive just thrown a complete system 2 yrs old in the trash not worth fixing...

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Customer service
1.6
(79 reviews)
1.6
(382 reviews)
Reviewer's quote

...VERY BAD CUSTOMER SERVICE. THEIR WEBSITE DOESN'T HAVE A REVIEW OPTION. IT IS NO WONDER WHY..

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...I called customer service, they wanted to know how old the hot water heater was. I told them I was not sure, she stated she needed some kind of date. I told her maybe 8 years old...

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Price Affordability
2.1
(77 reviews)
2.1
(295 reviews)
Reviewer's quote

...At a price tag over $2000, we have a Navien unit that has not lasted three years and Navien will do nothing to address the situation. Do not do business with this company..

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...The price difference between a plastic valve and a brass value is $2. 00. I guess Rheem went the cheapest route deciding to go with the plastic valve..

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Navien and Rheem Pros and Cons

Pros
  • Nada
  • Efficient production of heat and unlimited hot water
  • Saves space
  • No pros
  • It all way braking
  • Fine when it worked
Cons
  • Poor customer service
  • Poor design and many failures within the unit
  • Too many to list
  • Customer service
  • Customer service and product
  • Warranty is crap

Navien and Rheem Most Positive Reviews

Top rated reviews
5

Called Tech Support and they walked me though the issue and sent replacement parts overnight. Could not be happier with...

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5

Rheem was extremely helpful and courteous, answered all questions and provided spit on recommendations

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5

navien is the best tankless hands down . I could attach a reason to every bad review that navien gets and 99% of the...

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5

I called to get info about gas tankless-Very helpful and informative. Strange i have to call to get info on...

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Navien and Rheem Most Critical Reviews

Lowest rated reviews
1

Ditto a thousand times to what you have said. It is a piece of crap/ I have the NCB 180 e. First the igniter was...

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1

I purchased the 50 gallon hybrid model. It is a DISASTER. The unit began leaking from the top only 2 months after...

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1

New home build with navien tankless water heater installed by licensed plumber. The unit has never worked properly. Hot...

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1

It is not recharging by itself and the salt level indicator is not working. It is difficult to find a number for help....

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Navien and Rheem Latest Reviews

Recent published reviews
1

THE UNIT DID NOT HAVE A COVER ON THE VENT PIPE. ICE AND SNOW GOT IN THE UNIT AND RUINED THE UNIT. HAVE CALLED NAVIEN AT...

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1

I thought was buying the best, Iwould never tell anyone to buy one again, mine is 2 years old, last year a relay...

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1

Awful unit. Takes forever to get hot water. Can't lower heat as it takes forever to get back up to temperature. Set it...

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No votes

I cannot get a hold of anyone at Rheem in regard to their water softener. We just repurchased another unit and it's not...

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