Navien vs Rheem
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Navien and Rheem as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Navien and Rheem Overview
Total reviews | 140 | 854 |
Company responses | 46 | 0 |
Issues resolved | 1 | 13 |
Navien and Rheem Consumer Ratings
Navien and Rheem Rating Details
Navien and Rheem Pros and Cons
- Nada
- Efficient production of heat and unlimited hot water
- Saves space
- No pros
- It all way braking
- Fine when it worked
- Poor customer service
- Poor design and many failures within the unit
- Too many to list
- Customer service
- Customer service and product
- Warranty is crap
Navien and Rheem Most Positive Reviews
Called Tech Support and they walked me though the issue and sent replacement parts overnight. Could not be happier with...
Rheem was extremely helpful and courteous, answered all questions and provided spit on recommendations
navien is the best tankless hands down . I could attach a reason to every bad review that navien gets and 99% of the...
I called to get info about gas tankless-Very helpful and informative. Strange i have to call to get info on...
Navien and Rheem Most Critical Reviews
Ditto a thousand times to what you have said. It is a piece of crap/ I have the NCB 180 e. First the igniter was...
I purchased the 50 gallon hybrid model. It is a DISASTER. The unit began leaking from the top only 2 months after...
New home build with navien tankless water heater installed by licensed plumber. The unit has never worked properly. Hot...
It is not recharging by itself and the salt level indicator is not working. It is difficult to find a number for help....
Navien and Rheem Latest Reviews
THE UNIT DID NOT HAVE A COVER ON THE VENT PIPE. ICE AND SNOW GOT IN THE UNIT AND RUINED THE UNIT. HAVE CALLED NAVIEN AT...
I thought was buying the best, Iwould never tell anyone to buy one again, mine is 2 years old, last year a relay...
Awful unit. Takes forever to get hot water. Can't lower heat as it takes forever to get back up to temperature. Set it...
I cannot get a hold of anyone at Rheem in regard to their water softener. We just repurchased another unit and it's not...
How would you compare Navien vs Rheem?
Rheem is by far and away better customer service.
Product or Service Quality
Better product.
Navien
Product or Service Quality
I have not had any experience with Rheem. In 2013 when I needed a heating system, I relied on the plumber to choose the right system for my house.
Obviously it was the wrong decision since I have had nothing but problems. Over the past seven years I have had the plumber here at least 12 times and Navien was quick to tell what parts to replace. Now, after all the aggravation, no heat, no hot water and many bills, they are saying it's the wrong system for my house and have washed their hands of the whole ordeal.
Talk about standing behind their product! Not good business practice!!!!