PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ralph Lauren and Nautica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ralph Lauren
Nautica

Ralph Lauren and Nautica Overview

Total reviews 159 72
Company responses 0 0
Issues resolved 0 1

Ralph Lauren and Nautica Consumer Ratings

Rank
5 out of 188 in Fashion category
566 out of 2104 in Footwear and Clothing category
Product or Service Quality
7 in category
381 in category
Customer service
3 in category
340 in category
Diversity of Products or Services
13 in category
364 in category
Value for money
4 in category
345 in category

Ralph Lauren and Nautica Rating Details

Product or Service Quality
1.9 (68 reviews)
1.7 (33 reviews)
Reviewer's quote

...rude and aggressive this is what happened step by step with quotes Yen (myself) : hello sir gave the item Pierre : (no smile no word ) took the product (unwelcoming) Yen : waiting for the return PIerre : no word from him gave me 336. 56 ( so the cashier gave me back 100 dollar note which had 3 of them one of them was a old shown with the attachment. and then he closed the register Yen : excuse me sir could change me that old 100 dollar note please Pierre : look at me and and said i just closed the register i cant open it again for you (no thankyou no service no smile and very rude )so at this point i thought maybe the...

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...60 hours later without a phone call from shipping I called customer service. After waiting on hold for 33 minutes a rep picked up and began talking in a very low, mumbling, and slurry voice. I explained the story and said he could reorder the yellow suit...

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Customer service
1.7 (66 reviews)
1.4 (38 reviews)
Reviewer's quote

...I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is..

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cancel my order before 12 days of xmas, Called 5 time for return no replay, worst customer service, never ever i look this brand again..

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Diversity of Products or Services
2.4 (65 reviews)
2.4 (28 reviews)
Reviewer's quote

Ralph Lauren is a brand, reputation, quality, and a tradition founded and realized in their products being so much better and worth the price of purchase. For them to forget what had made them so uniquely special, and stand out over everyone else is so disappointing, and unfortunate for people like...

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I made an order for almost $200, they put the entire order in a plastic mail bag (a small one) as a result the bag was ripped when I call customers services they said that is not the company's responsibility what's happened during the trip to the destination finally after I talked with a manager...

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Value for money
2.3 (65 reviews)
2 (32 reviews)
Reviewer's quote

My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by...

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...I'll continue to buy the more expensive stuff from this company because THAT is where the value lies in this brand..

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Ralph Lauren and Nautica Pros and Cons

Pros
  • I used to like it
  • All the traditional classic polo shirts and color selection
  • Very upset
  • Nice clothes
  • Love the clothes and never have a problem on a regular store
  • Quality
Cons
  • Quality and customer service
  • Poor quality
  • Worst service ever
  • Worst customer experience i have ever had
  • Poor customer service
  • How the items i ordered were never received

Ralph Lauren and Nautica Most Positive Reviews

Top rated reviews
5

i have given order last week no mail from u yet pls update my status soon

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4.1

Honestly, I get it. It's a lot more satisfying to write a complaint than a compliment and every company is going to have...

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5

I was gifted the wrong size. Should've been 40w 32L. Instead, I couldn't get them around my waist. Mis tagged for sure....

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4

Do u ship to barbados? or only to the US? I also want to know if my order can be sent as a gift without the invoice?

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Ralph Lauren and Nautica Most Critical Reviews

Lowest rated reviews
1

Purchased underwear for my holidays cost me over $200.00 they fell apart after one wash called there client...

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1

I bought a Nautica sweatshirt around thanksgiving when I was studying in Michigan. I was very happy with my purchase at...

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1

No sizes left in style I wanted apart from the mannequin. Asked to try on to see if it fitted and was told I was not...

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1

I have just had the worst experience in my life ... Purchased three shirts for my husband as a gift at the Nautica outle...

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Ralph Lauren and Nautica Latest Reviews

Recent published reviews
1

Followed washing/drying instructions and they were a waded mess. Ironing was not going to help them!!!

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3.3

Today my husband and I went to the Nautica store at the Tanger Outlet at the National Harbor. We frequent the store...

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3.6

hi my name is Yen lung kuo and my contact number is 310 895 3078 and i am just a customer who like to shop at your store...

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1.8

I ordered a yellow bathing suit as a birthday gift. The package arrived on time. The package contained an orange bathing...

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Ralph Lauren and Nautica Products and Services

Most reviewed product and services
  • Ralph Lauren Customer Care (26 reviews)
  • Ralph Lauren Shirt (25 reviews)
  • Ralph Lauren Shipping Service (13 reviews)
  • Nautica Shipping Service (13 reviews)
  • Nautica Customer Care (13 reviews)
  • Nautica T-shirt (4 reviews)