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  • 2 ISSUES RESOLVED
  • 189 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $5.1K AVERAGE LOSS
1.6
Customer service
Website
Staff
Billing Practices
Reliability
  • Being covered but not the increase 5
  • Insurance agent is very nice 3
  • Agents are friendly 2
  • Bad 2
  • Service quality 1

Customers don't like

  • Poor customer service6
  • Customer service3
  • False quote3
  • I am desapointed with nationwide3
  • Smartride progam3
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USAA

Loans and Mortgages
  • 7 ISSUES RESOLVED
  • 945 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $14.7K AVERAGE LOSS
1.7
Customer service
Website
Staff
Billing Practices
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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