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  • 2 ISSUES RESOLVED
  • 196 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $5.1K AVERAGE LOSS
1.6
Customer service
Website
Staff
Billing Practices
Reliability
  • Being covered but not the increase 5
  • Insurance agent is very nice 3
  • Agents are friendly 2
  • Service quality 1
  • Diversity 1

Customers don't like

  • Poor customer service5
  • I am desapointed with nationwide2
  • False quote2
  • Uneth1
  • Timing of process and no response1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1006 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Website
Staff
Billing Practices
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Do not use 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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