PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nationstar Mortgage and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nationstar Mortgage
USAA

Nationstar Mortgage and USAA Overview

Total reviews
486
1416
Company responses
0
0
Issues resolved
2
12

USAA was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 1416 reviews. It is 930 reviews more than Nationstar Mortgage received since Sep 20, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with USAA customer support team than with Nationstar Mortgage customer service.

Nationstar Mortgage and USAA Consumer Ratings

Rank
192 out of 1190 in Loans and Mortgages category
231 out of 2342 in Financial Services category
Customer service
156 in category
214 in category
Product or Service Quality
158 in category
188 in category
Website
187 in category
138 in category

Nationstar Mortgage and USAA Rating Details

Customer service
1.2 (230 reviews)
1.3 (585 reviews)
Reviewer's quote

...LOUSY CUSTOMER SERVICE!!!..

Joel B

...And by the way, your new automated "Contact" system is awful, ludicrous, and anything but customer service. Get rid of it. Again, you have my contact info and I am a real person...

Diane G
Product or Service Quality
1.2 (221 reviews)
1.4 (471 reviews)
Reviewer's quote

...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..

PissedConsumer1547550

...They used to have excellent service and are now living off their prior reputation and misleading TV ads..

Kahealani
Website
1.4 (189 reviews)
2.1 (475 reviews)
Reviewer's quote

...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...

Launa L

I chatted with USAA online with the USAA website. The agent told me what happened and I said my mistake let me fix that and allowed that agent to pull the funds from my other checking account that I had with USAA. I asked the agent about my direct deposit and he said since he collected the funds to...

Nicholas H

Nationstar Mortgage and USAA Pros and Cons

Pros
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal

Nationstar Mortgage and USAA Most Positive Reviews

Top rated reviews
5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Nationstar Mortgage and USAA Most Critical Reviews

Lowest rated reviews
1

My story is Quicken loans originated the refinance closing in July, sold it to Freddie Mac in August who immediately ass...

1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Nationstar Mortgage and USAA Latest Reviews

Recent published reviews
1

This is a very long detailed history. I, have, to date, still been dealing with CT Attorney General, CT Dept. of Banking...

Read all 486 reviews
4.2

Was inputting an auto claim to which was short stopped by their system when trying to edit it due to "technical...

Read all 1416 reviews

Nationstar Mortgage and USAA Products and Services

Most reviewed product and services
  • Nationstar Mortgage Mortgage (199 reviews)
  • Nationstar Mortgage Loan (50 reviews)
  • Nationstar Mortgage Customer Care (49 reviews)
  • Usaa Auto Insurance (225 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (106 reviews)