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Nationstar Mortgage

Loans and Mortgages
  • 2 ISSUES RESOLVED
  • 355 TOTAL REVIEWS
  • $2.7M CLAIMED LOSSES
  • $40.7K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Fraudulent predatory company 4
  • When they were not lieing 1
  • Low rates and low closing cost on refi 1

Customers don't like

  • Customer service5
  • Get the run-around4
  • Wont fix their mistake3
  • No follow through3
  • Nationstar refuse to work with customer3
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 998 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Do not use 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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