PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nationstar Mortgage and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nationstar Mortgage
USAA

Nationstar Mortgage and USAA Overview

Total reviews 488 1550
Company responses 0 0
Issues resolved 2 14

Nationstar Mortgage and USAA Consumer Ratings

Rank
208 out of 917 in Loans and Mortgages category
275 out of 1921 in Financial Services category
Customer service
160 in category
251 in category
Product or Service Quality
164 in category
216 in category
Website
197 in category
168 in category
Diversity of Products or Services
176 in category
145 in category

Nationstar Mortgage and USAA Rating Details

Customer service
1.2 (232 reviews)
1.3 (665 reviews)
Reviewer's quote

...Customer Service is awful and they just pawn you off. Welcome letter from Jay Bray, CEO says "I have great news! Your mortgage has been assumed by Mr. Cooper!" He is a liar...

Read full review

...The customer service rep was so rude and condescending . I would be embarrassed if I treated anyone in that manner. USAA may be good for their own, but for non insured claimants awful!..

Read full review
Product or Service Quality
1.2 (222 reviews)
1.4 (540 reviews)
Reviewer's quote

...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..

Read full review

...THANK YOU FOR YOUR SERVICE AND BEING A MEMBER OF USAA FOR 12 YEARS, those words I will never forget because of how many times I had to call USAA about every day..

Read full review
Website
1.5 (190 reviews)
2.1 (526 reviews)
Reviewer's quote

...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...

Read full review

Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to...

Read full review
Diversity of Products or Services
1.3 (185 reviews)
2.2 (458 reviews)
Reviewer's quote

...we were sold to NationStar, we started getting unsolicited human and robo calls, emails and postal mail to get us to refinance our loan or purchase other services. It's become exasperating. The final straw was when they called my place of employment today, interrupting my workday, taking my valuable time and costing...

Read full review

Even tho I've been eligible to take advantage of USAA's services since 1983, I didn't become a customer till 2002 when I purchased personal injury and liability protection insurance for my vehicle. Since then I've increased my auto ins to include all the bells and whistles, added renter's...

Read full review

Nationstar Mortgage and USAA Pros and Cons

Pros
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
  • What they used to be
  • Usaa used to make me feel like they cared
  • How usaa used to operate and care for its members
Cons
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue

Nationstar Mortgage and USAA Most Positive Reviews

Top rated reviews
5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

Read full review
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Read full review
5

I sent my payment in to them in a two day delivery through usps. Tracking says they received it. Signed for it. Fast...

Read full review
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

Read full review

Nationstar Mortgage and USAA Most Critical Reviews

Lowest rated reviews
1

My story is Quicken loans originated the refinance closing in July, sold it to Freddie Mac in August who immediately ass...

Read full review
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Read full review
1

I have the same issue. They are the most incompetent uncaring loser company. I sent the payoff amount they issued to me...

Read full review
1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

Read full review

Nationstar Mortgage and USAA Latest Reviews

Recent published reviews
2.3

Our loan is currently with Mr. Cooper (Nationstar). In early October 2020, we called to ask about the possibility of...

Read full review
No votes

Had never heard of this company till after my husband who was a marine Corp veteran dies at the early age of 46 from a...

Read full review
1

Mr. Cooper purchased my mortgage from Quicken Loans, and the experience has been nothing short of a nightmare. I have...

Read full review
No votes

Read my other review of them here

Read full review

Nationstar Mortgage and USAA Products and Services

Most reviewed product and services
  • Nationstar Mortgage Mortgage (200 reviews)
  • Nationstar Mortgage Loan (52 reviews)
  • Nationstar Mortgage Home Loan (19 reviews)
  • Usaa Auto Insurance (236 reviews)
  • Usaa Auto Claim (111 reviews)
  • Usaa Claim (81 reviews)