PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Select Portfolio Servicing and Nationstar Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Select Portfolio Servicing
Nationstar Mortgage

Select Portfolio Servicing and Nationstar Mortgage Overview

Total reviews
360
487
Company responses
0
0
Issues resolved
1
2

Select Portfolio Servicing and Nationstar Mortgage Consumer Ratings

Rank
166 out of 883 in Loans and Mortgages category
205 out of 883 in Loans and Mortgages category
Customer service
119 in category
No votes
Product or Service Quality
136 in category
No votes
Website
158 in category
No votes
Diversity of Products or Services
139 in category
No votes

Select Portfolio Servicing and Nationstar Mortgage Rating Details

Customer service
1.4 (100 reviews)
No votes
Reviewer's quote

Why do these *** not have an email address for customer service? Im locked out of my account, spent 20 minutes getting to an agent only to be disconnected..

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...LOUSY CUSTOMER SERVICE!!!..

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Product or Service Quality
1.3 (95 reviews)
No votes
Reviewer's quote

When calling SPS customer service the agent DID see I was still active on their auto pay program and had no idea what the problem was. I was put on hold several times until we hit 30 minutes and still no resolve. I requested the late fee removed since this error falls on SPS and a resolution ASAP...

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...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..

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Website
1.6 (88 reviews)
No votes
Reviewer's quote

...She even took the time to walk me through the website and explain everything to me. She is easily the nicest person I've ever dealt with regarding my mortgage account past or present. Im so glad I got her direct extension to call if i ever have any issues in the future...

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...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...

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Diversity of Products or Services
1.4 (79 reviews)
No votes
Reviewer's quote

Trying to straighten anything out with them is a nightmare! THEN I started working for Assurant who services for SPS and they had so many idiots working there that didn’t even own homes or understand the concept of mortgages let alone how a simple error in how they enter payments incorrect could...

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...we were sold to NationStar, we started getting unsolicited human and robo calls, emails and postal mail to get us to refinance our loan or purchase other services. It's become exasperating. The final straw was when they called my place of employment today, interrupting my workday, taking my valuable time and costing...

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Select Portfolio Servicing and Nationstar Mortgage Pros and Cons

Pros
  • Were nice when lying to me
  • No pro all cons
  • Personal customer service agent
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
Cons
  • Sps crooks
  • Poor company
  • Lying of assistance
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer

Select Portfolio Servicing and Nationstar Mortgage Most Positive Reviews

Top rated reviews
5

I have to say this is such a bad company. My father passed away in June 29, 2011 until this day my husband and I can't...

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5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

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5

My mortgage account was transferred to sps in November 2018 when I was a payment behind. Initially I was terrified to...

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5

I sent my payment in to them in a two day delivery through usps. Tracking says they received it. Signed for it. Fast...

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Select Portfolio Servicing and Nationstar Mortgage Most Critical Reviews

Lowest rated reviews
1

I get screwed every month by these SOB s out of $228.00 only 44.00$ goes to principle.The principal never goes...

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1

My story is Quicken loans originated the refinance closing in July, sold it to Freddie Mac in August who immediately ass...

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1

I just recently had my loan transferred to SPS since my lender sold the loan to a different investor. I've been with th...

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1

I have the same issue. They are the most incompetent uncaring loser company. I sent the payoff amount they issued to me...

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Select Portfolio Servicing and Nationstar Mortgage Latest Reviews

Recent published reviews
No votes

In 2018 when SPS took over servicing our mortgage account we we in a repayment plan for 2 missed payments. We made...

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4

need to send loan modification request package called several numbers and nobody could give me an email where to send...

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No votes

I got a bill and I dont understand are we paying only on the interest and if so what is the balance owed on the house

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1

This is a very long detailed history. I, have, to date, still been dealing with CT Attorney General, CT Dept. of Banking...

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Select Portfolio Servicing and Nationstar Mortgage Products and Services

Most reviewed product and services
  • Select Portfolio Servicing Mortgage (152 reviews)
  • Select Portfolio Servicing Loan Modification (41 reviews)
  • Select Portfolio Servicing Customer Care (17 reviews)
  • Nationstar Mortgage Mortgage (200 reviews)
  • Nationstar Mortgage Loan (51 reviews)
  • Nationstar Mortgage Customer Care (50 reviews)