PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nationstar Mortgage and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nationstar Mortgage
Quicken Loans

Nationstar Mortgage and Quicken Loans Overview

Total reviews
486
898
Company responses
0
0
Issues resolved
2
4

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 898 reviews. It is 412 reviews more than Nationstar Mortgage received since Sep 20, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Nationstar Mortgage customer support team and Quicken Loans customer service.

Nationstar Mortgage and Quicken Loans Consumer Ratings

Rank
192 out of 1192 in Loans and Mortgages category
137 out of 1192 in Loans and Mortgages category
Customer service
156 in category
147 in category
Product or Service Quality
158 in category
121 in category
Website
187 in category
78 in category

According to consumer ratings and reviews, Quicken Loans ranks 55 points higher in the Loans and Mortgages category than Nationstar Mortgage. People gave Nationstar Mortgage 1.2 stars for Customer service criterion in Loans and Mortgages category and it is 202 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 211 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Quicken Loans has a higher rating than Nationstar Mortgage. Regarding Website criterion, consumers gave Nationstar Mortgage 1.4 stars and it is 52% worse than other in category. Quicken Loans however was rated 2.2 stars and it is 78% greater than other in category.

Nationstar Mortgage and Quicken Loans Rating Details

Customer service
1.2 (230 reviews)
1.3 (328 reviews)
Reviewer's quote

...LOUSY CUSTOMER SERVICE!!!..

Joel B

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Product or Service Quality
1.2 (221 reviews)
1.4 (298 reviews)
Reviewer's quote

...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..

PissedConsumer1547550

Let me start by saying that QL customer service has been top notch. In fact, this was one of the main reasons WE CHOSE QL to fund our mortgage when we purchased our home in 2010. Over the course of the last 9 years, our relationship with QL has been nothing but positive...

PissedConsumer1644149
Website
1.4 (189 reviews)
2.2 (288 reviews)
Reviewer's quote

...They have poor communication with clients and their website is not user friendly at all whatsoever. There is no difference between Mr Cooper and Nationstar when it comes to service or fair credit practices. A class action lawsuit needs to be filed against this company...

Launa L

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Jeffrey L

Nationstar Mortgage and Quicken Loans Pros and Cons

Pros
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer
  • Customer service
  • Totally incompetent
  • Whole process

Nationstar Mortgage and Quicken Loans Most Positive Reviews

Top rated reviews
5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Nationstar Mortgage and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

My story is Quicken loans originated the refinance closing in July, sold it to Freddie Mac in August who immediately ass...

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Nationstar Mortgage and Quicken Loans Latest Reviews

Recent published reviews
1

This is a very long detailed history. I, have, to date, still been dealing with CT Attorney General, CT Dept. of Banking...

Read all 486 reviews
5

The took $500 from me twice and now they are telling me I need $125,000 in assets to qualify for a FHA loan. They make...

Read all 898 reviews

Nationstar Mortgage and Quicken Loans Products and Services

Most reviewed product and services
  • Nationstar Mortgage Mortgage (199 reviews)
  • Nationstar Mortgage Loan (50 reviews)
  • Nationstar Mortgage Customer Care (49 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (152 reviews)
  • Quicken Loans Mortgage (129 reviews)