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Our website collected and compiled various consumer reviews about National Tire And Battery and Tires Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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National Tire And Battery and Tires Plus Consumer Ratings
Rank
286
out of 1718 in Service Centers and Repairs category
207
out of 1718 in Service Centers and Repairs category
Customer service
214
in category
181
in category
Product or Service Quality
194
in category
165
in category
Website
237
in category
146
in category
Price Affordability
221
in category
211
in category
National Tire And Battery and Tires Plus Rating Details
Customer service
1.4 (76 reviews)
1.5 (194 reviews)
Reviewer's quote
It was awful experience horrible customer service from your companys leader! She was unprofessional, vented to the other customers about the situation in the waiting room, making a scene by being hostile, aggressive, confrontational, dismissive, yelled as she walked away from me that she was going...
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...Today is 7/24/20 and I've heard nothing from Tires Plus- I called their customer service line only to find out the file is closed as resolved. Would you ever do business with this company?..
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Product or Service Quality
1.4 (67 reviews)
1.6 (178 reviews)
Reviewer's quote
The service st your stores is terrible. Over the last year Ive made several appointments at one of your stores and something has always come up where you didnt remember my appointment or no mechanic came to work or the person I spoke to on the phone wouldnt help. I had an appointment this morning...
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...I have had issue after issue with Jakwon and service there in the past few months. Jakwon doesn't speak to you, and is no help when you ask a question. Tells you he is not a technician, but doesn't offer to let you speak to one...
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Website
1.8 (65 reviews)
2.3 (162 reviews)
Reviewer's quote
I dropped my truck 3 times to get aligned at the Alton IL. store and they still couldnt get it done. They actually that they could do it if I dropped it off for the 4th time though. RiIiight... Now it pulls to right and the frontend pops. I guess they didnt tighten something back up... Im taking my...
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...I will be informing everyone I know and looking to start a website to help save others the agony that so many have had to deal with..
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Price Affordability
1.9 (63 reviews)
1.9 (172 reviews)
Reviewer's quote
The tech tells me what i owe and i say i need to speak with Joe because i'm not paying full price for this after being run around all day. He goes to get the manager, Joe, who comes in laughing and goes "what do you want man?" I tell him i'm not paying full price, this is *** and you've wasted over...
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...That is a 245% mark-up on their price. This is price gouging and they know it. I recommend everyone check prices before doing business with TiresPlus..
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National Tire And Battery and Tires Plus Pros and Cons
Pros
No comment
Local
Leaving
Close by
Were able to fit me in
Multiple tire brands offered
Cons
Customer service
Poor service
No honesty or integrity to do the right thing
Poor service
Lied about the work my car needed
Dishonest practice
National Tire And Battery and Tires Plus Most Positive Reviews
Top rated reviews
5
I came to NTB 3860 Oxford Station way on Hanes mall Blvd. the lady I spoke to names Lindsay Roberts, a customer...
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5
Thanks to the staff attires Plus West in Wichita Kansas. They really care about doing a great job. It's very difficult...
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4.9
Called for four tires with installation wigh riad hazard, due to construction. Im always getting something in one of my...
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5
Amber at the Plant City location has awesome cusotmer service skills. Even as busy as they were when I arrived she...
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National Tire And Battery and Tires Plus Most Critical Reviews
Lowest rated reviews
1
STAY AWAY!! 2 year old tires with warranty through NTB. 2/4 tires are showing the metal. Claim it's an alignment issue...
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1
I was a Manager for 11 years at Tires Plus. Made decent money, and paid my guys decent also. EVERY EMPLOYEE OF TIRES PLU...
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1
I took my car in for an oil change and tire rotation at the Conyers location. One month later the OIL FILTER (can) FELL...
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1
I scheduled an oil change online. Upon filling out the information required online it has an area for additional...
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National Tire And Battery and Tires Plus Latest Reviews
Recent published reviews
2.5
I dropped my truck 3 times to get aligned at the Alton IL. store and they still couldnt get it done. They actually that...
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2.6
I'm responding to your email if Tires Plus is trying to resolve the issue and know they have it
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No votes
04/11/2020 Good evening dear, I made a trip from Miami to Charleston and 3 of my tires went damaged. I spoke to HANKOOK by...
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1
I took y pickup to TiresPlus at 2103 Beoadway, Council Bluffs, IA they let me know that the bearing on the right front...
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National Tire And Battery and Tires Plus Products and Services
Most reviewed product and services
National Tire And Battery Oil Change
(34 reviews)
National Tire And Battery Car Repair
(13 reviews)
National Tire And Battery Repair
(13 reviews)
Tires Plus Oil Change
(89 reviews)
Tires Plus Repair
(58 reviews)
Tires Plus Car Repair
(39 reviews)
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