PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Tire And Battery and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

National Tire And Battery
Pep Boys

National Tire And Battery and Pep Boys Overview

Total reviews
220
1388
Company responses
0
0
Issues resolved
0
5

National Tire And Battery and Pep Boys Consumer Ratings

Rank
260 out of 1733 in Service Centers and Repairs category
204 out of 1733 in Service Centers and Repairs category
Customer service
210 in category
195 in category
Product or Service Quality
186 in category
158 in category
Website
233 in category
127 in category
Price Affordability
211 in category
203 in category

National Tire And Battery and Pep Boys Rating Details

Customer service
1.4 (65 reviews)
1.5 (315 reviews)
Reviewer's quote

She comes outside and tells me that the customer service guy is going to tell her that he has 4 appointments then he will get to my truck he told her to come back in a little bit the problem was the the brake caliper was rubbing on my rim and was making loud noises and I went in and got into a...

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...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

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Product or Service Quality
1.5 (57 reviews)
1.6 (268 reviews)
Reviewer's quote

Trusting the advice of a NTB mechanic, I, therefore, authorized the service. After the service, my vehicle began rough idling, which it had never done before that service; and it would not accelerate as it had before the service recommended by the NTB mechanic. I requested that they fix the issues...

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...DON'T Get Parts or service here you will get screwed. PEPBOYS PLACE WILL NO LONGER WARRANTY BATTERIES OR ANY PARTS. THEY NO LONGER SELL PARTS TO SHOPS..

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Website
1.8 (52 reviews)
2.4 (257 reviews)
Reviewer's quote

We bought tires there before, we had a nail in a tire &;;;;;;;;;;;;; we were not (in the computer) even though this purchase was only a few months ago with the road coverage. It's over an hour later &; tire is still not patched.

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Talked to his unconcerned supervisor and they said they couldn’t do that because what I had ordered on their website. That infuriated me further because I KNOW what kind of vehicle I own lol. Anyway they are sending me a return shipping label, which could take 24 to 48 hours then I have to send the...

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Price Affordability
1.9 (48 reviews)
2 (265 reviews)
Reviewer's quote

The tech tells me what i owe and i say i need to speak with Joe because i'm not paying full price for this after being run around all day. He goes to get the manager, Joe, who comes in laughing and goes "what do you want man?" I tell him i'm not paying full price, this is *** and you've wasted over...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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National Tire And Battery and Pep Boys Pros and Cons

Pros
  • Leaving
  • When scott returned to the store and took over
  • No comment
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Customer service
  • Poor service
  • No honesty or integrity to do the right thing
  • Customer service
  • Poor service provided
  • Poor service

National Tire And Battery and Pep Boys Most Positive Reviews

Top rated reviews
5

I came to NTB 3860 Oxford Station way on Hanes mall Blvd. the lady I spoke to names Lindsay Roberts, a customer...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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4.9

Called for four tires with installation wigh riad hazard, due to construction. Im always getting something in one of my...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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National Tire And Battery and Pep Boys Most Critical Reviews

Lowest rated reviews
1

STAY AWAY!! 2 year old tires with warranty through NTB. 2/4 tires are showing the metal. Claim it's an alignment issue...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

I took my car in for an oil change and tire rotation at the Conyers location. One month later the OIL FILTER (can) FELL...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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National Tire And Battery and Pep Boys Latest Reviews

Recent published reviews
No votes

My car been going in and out your shop and they cannot get the job done

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1

Called Pepboys to find out which store has part to exchange.
No stores have the part and they no longer carry the part.
Sp...

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1

We bought tires there before, we had a nail in a tire &;;;;;;;;;;;;; we were not (in the computer) even though this...

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1.1

Did alignment
Didn't tighten back bar
Stripped the bar
Car zig zag &;;;;;;; skating all over road
Ruined the frame/under...

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National Tire And Battery and Pep Boys Products and Services

Most reviewed product and services
  • National Tire And Battery Oil Change (33 reviews)
  • National Tire And Battery Repair (13 reviews)
  • National Tire And Battery Car Repair (13 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (72 reviews)
  • Pep Boys Rebate (55 reviews)