PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Tire And Battery and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

National Tire And Battery
Pep Boys

National Tire And Battery and Pep Boys Overview

Total reviews 253 1407
Company responses 0 0
Issues resolved 1 5

National Tire And Battery and Pep Boys Consumer Ratings

Rank
266 out of 1741 in Service Centers and Repairs category
209 out of 1741 in Service Centers and Repairs category
Customer service
212 in category
197 in category
Product or Service Quality
199 in category
160 in category
Website
233 in category
133 in category
Price Affordability
221 in category
214 in category

National Tire And Battery and Pep Boys Rating Details

Customer service
1.4 (84 reviews)
1.5 (326 reviews)
Reviewer's quote

It was awful experience horrible customer service from your companys leader! She was unprofessional, vented to the other customers about the situation in the waiting room, making a scene by being hostile, aggressive, confrontational, dismissive, yelled as she walked away from me that she was going...

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...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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Product or Service Quality
1.4 (74 reviews)
1.6 (277 reviews)
Reviewer's quote

...I was met by the service person at the desk with a bad attitude. "Why are you bring that tire in here?" I told the man I have an appointment to get a new tire. I got a reply of "Why didn't you just leave it on the car?!"...

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The way Pep Boys on Lane Avenue in Jacksonville Florida customer service is very unprofessional..

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Website
1.8 (71 reviews)
2.3 (264 reviews)
Reviewer's quote

Went to purchase 4 tires on sale at the Turnersville N.J. location. i was shocked to find out they wanted over $400.00 for the tires! The sale said "Buy 2Tires Get 2 Free!" I told the manager I only wanted One tire. He charged me $83.17 for one P185-70R14! The most common tire in the world on many...

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Talked to his unconcerned supervisor and they said they couldn’t do that because what I had ordered on their website. That infuriated me further because I KNOW what kind of vehicle I own lol. Anyway they are sending me a return shipping label, which could take 24 to 48 hours then I have to send the...

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Price Affordability
1.9 (68 reviews)
1.9 (271 reviews)
Reviewer's quote

The tech tells me what i owe and i say i need to speak with Joe because i'm not paying full price for this after being run around all day. He goes to get the manager, Joe, who comes in laughing and goes "what do you want man?" I tell him i'm not paying full price, this is *** and you've wasted over...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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National Tire And Battery and Pep Boys Pros and Cons

Pros
  • No comment
  • Local
  • Leaving
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Customer service
  • Poor service
  • No honesty or integrity to do the right thing
  • Customer service
  • Poor service provided
  • Poor service

National Tire And Battery and Pep Boys Most Positive Reviews

Top rated reviews
5

I came to NTB 3860 Oxford Station way on Hanes mall Blvd. the lady I spoke to names Lindsay Roberts, a customer...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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4.9

Called for four tires with installation wigh riad hazard, due to construction. Im always getting something in one of my...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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National Tire And Battery and Pep Boys Most Critical Reviews

Lowest rated reviews
1

STAY AWAY!! 2 year old tires with warranty through NTB. 2/4 tires are showing the metal. Claim it's an alignment issue...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

I took my car in for an oil change and tire rotation at the Conyers location. One month later the OIL FILTER (can) FELL...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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National Tire And Battery and Pep Boys Latest Reviews

Recent published reviews
1

Tonight, September 18 at approximately 6PM I went in for an oil change at NTB (14414 FM 2920 Tomball, Texas) and was cal...

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1

The way Pep Boys on Lane Avenue in Jacksonville Florida customer service is very unprofessional

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2.3

After making an appointment easly online to get a tire changed.
I was met by the service person at the desk with a bad at...

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3.2

Amazon arranges for local install of tires purchased via Amazon. It looks like a normal Cart/Checkout item when you pay...

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National Tire And Battery and Pep Boys Products and Services

Most reviewed product and services
  • National Tire And Battery Oil Change (35 reviews)
  • National Tire And Battery Repair (14 reviews)
  • National Tire And Battery Car Repair (13 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (73 reviews)
  • Pep Boys Rebate (59 reviews)