PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Health Enrollment Center and United Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

National Health Enrollment Center
United Healthcare

National Health Enrollment Center and United Healthcare Overview

Total reviews
1579
688
Company responses
0
0
Issues resolved
1
4

National Health Enrollment Center was first mentioned on PissedConsumer on Jun 6, 2011 and since then this brand received 1579 reviews. It is 891 reviews more than United Healthcare received since Mar 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with United Healthcare customer support team than with National Health Enrollment Center customer service.

National Health Enrollment Center and United Healthcare Consumer Ratings

Rank
316 out of 1879 in Insurance category
226 out of 1879 in Insurance category
Customer service
211 in category
179 in category
Staff
222 in category
161 in category
Product or Service Quality
203 in category
149 in category

According to consumer ratings and reviews, United Healthcare ranks 90 points higher in the Insurance category than National Health Enrollment Center. People gave National Health Enrollment Center 1.1 stars for Customer service criterion in Insurance category and it is 236 points higher than the worst rated brand in this category. At the same time, United Healthcare was rated 1.2 stars for Customer service criterion in this category and it is 268 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that United Healthcare has a higher rating than National Health Enrollment Center. Regarding Product or Service Quality criterion, consumers gave National Health Enrollment Center 1.1 stars and it is 55% greater than other in category. United Healthcare however was rated 1.3 stars and it is 67% greater than other in category.

National Health Enrollment Center and United Healthcare Rating Details

Customer service
1.1 (458 reviews)
1.2 (276 reviews)
Reviewer's quote

Dozens of phone calls despite being asked repeatedly to have my name and number removed. A few callers were rude

PissedConsumer1605188

" Okay so if the company doesn't know wtf its customers are enrolled in, what are you people actually doing?? I have literally been on the phone all day, on the customer client phone line I only found after emailing four different people. They have too many extraneous websites that aren't easy to...

Ifeoluwa A
Staff
1.1 (377 reviews)
1.3 (198 reviews)
Reviewer's quote

...They should all be fired and start with a new, fresh, actually good staff..

Rishi

They are totally unhelpful, their staff rudeness is outrageous and incompetency just unbelievable. Their only answer is "You have to call your doctor to get a new prescription" They mean my doctor who never failed to update my prescriptions for 9 years before Briova got in the picture. If you can...

PissedConsumer1171163
Product or Service Quality
1.1 (354 reviews)
1.3 (235 reviews)
Reviewer's quote

This is a scam. They told me they won't take me off the do not call list unless I purchase a health insurance plan. I said please stop calling me and the guy laughed and said no because we are persistent to sell you a plan. This is harassment. Have been called 30 times now in less than a day!

PissedConsumer1709348

...My plan covers my dependents who are special needs children with high service needs in terms of medical and behavioral health. It's an ERISA governed plan and they're now telling me to go back to the employer (that company is defunct and no longer in business) to seek payment of the bills. OMG...

Debbi A

National Health Enrollment Center and United Healthcare Pros and Cons

Pros
  • Annoying
  • Ticking them off
  • Stop calling people
  • One rep did try to help me
  • Extremely unhappy
  • Premiums ok
Cons
  • Repeated phone calls
  • Harassing phone calls
  • Harassing phone calls all day
  • Customer service
  • That they lied
  • Runaround they have given me

National Health Enrollment Center and United Healthcare Most Positive Reviews

Top rated reviews
5

I have told them numerous times I'm not interested, I don't need insurance, loose my number, don't call me again, don't...

5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

National Health Enrollment Center and United Healthcare Most Critical Reviews

Lowest rated reviews
1

I went online to determine the different costs/options for healthcare and marked it was okay to call since I figured...

1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

National Health Enrollment Center and United Healthcare Latest Reviews

Recent published reviews
1

This is a scam. They told me they won't take me off the do not call list unless I purchase a health insurance plan. I...

Read all 1579 reviews
1.1

I was enrolled in two dental plans, unbeknownst to me. Obviously, I was only using one. When I asked for a refund for th...

Read all 688 reviews

National Health Enrollment Center and United Healthcare Products and Services

Most reviewed product and services
  • National Health Enrollment Center Customer Care (630 reviews)
  • National Health Enrollment Center Sales Representative (62 reviews)
  • United Healthcare Health Insurance (247 reviews)
  • United Healthcare Customer Care (62 reviews)
  • United Healthcare Medical Claim (46 reviews)