PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Grid and NYSEG as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

National Grid
NYSEG

National Grid and NYSEG Overview

Total reviews
210
165
Company responses
0
0
Issues resolved
3
0

National Grid and NYSEG Consumer Ratings

Rank
172 out of 733 in Utility category
181 out of 733 in Utility category
Customer service
129 in category
126 in category
Product or Service Quality
101 in category
117 in category
Website
167 in category
154 in category
Diversity of Products or Services
138 in category
109 in category

National Grid and NYSEG Rating Details

Customer service
1.2 (93 reviews)
1.2 (73 reviews)
Reviewer's quote

I called Thursday (day before I moved) to set up service and was originally told there won’t be anyone able to come until next Thursday! A whole week, so I was like no and called back again the next day upset and begged and they said they can come Monday the earliest. I figured a few days in the...

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Terrible customer service, refused to admit wrong doing, refused to help, also the supervisor, same thing. The supervisor then gave me a toll free number that did not exist, to the appeals department, which I also think does not exists. Refusing to reimburse me for the $500 plus dollars they stole...

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Product or Service Quality
1.5 (76 reviews)
1.4 (65 reviews)
Reviewer's quote

Finally the next day supervisor came and was trying to full me that I have an emergency service done . By law posted on national grid website when national grid is doing construction on private premises the owner must be notified and in that care I wasn’t . After they finished they hired New York...

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...I have sent emails to customer service with NO response. If they are doing this to others, they must be making a FORTUNE!! How can this be resolved?..

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Website
1.4 (74 reviews)
1.5 (67 reviews)
Reviewer's quote

When I go the pay my electric bill on the National Grid Electric website the money is taken out of my BoA account and somehow ends up in my National Grid Gas account and electric tells me the payment was declined. I currently owe $270 to electric and have a $230 surplus in my gas account (that was...

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14 hours no electric website says assessing, really thats it. Not one electric truck nearby. Not one...

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Diversity of Products or Services
1.3 (70 reviews)
1.6 (59 reviews)
Reviewer's quote

Today my services werw shut off, I seen the National Grid person when she was at my box, I ask her to please wait and let me call and pay the bill, she was so nasty, se said she rang my bell but she did not, i called minutes after and paid the bill, here it is 8 hours later ans still no lights, I...

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You can turn on the power as soon as possible I just wondering why people won't give me super viber's there's when I asked for them I asked everyone over 19 times to let me talk to their supervisor and nobody would I think you are running a very poor business something needs to be done about this...

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National Grid and NYSEG Pros and Cons

Pros
  • There are no pro for national grid
  • Having electric and gas
  • Nopros for national grid
  • Unfortunate
  • Electricity
Cons
  • Customer service
  • Pitiful customer service
  • Shutoff without warning
  • Poor customer service
  • Worthless text system customer service blows
  • Pathetic response times to events

National Grid and NYSEG Most Positive Reviews

Top rated reviews
No votes
5

Had a problem with bill,
Visited vestal office, was assisted by two wonderful ladies that did all they could to resolve m...

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No votes
3.4

We have NEVER missed a payment, so our high bill is not from arrears. We had a bill last month for $900. This month is...

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National Grid and NYSEG Most Critical Reviews

Lowest rated reviews
1

I moved 3 months ago. I thought I had taken care of all the loose ends however a COLLECTION agency sent me a bill today...

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1

At my business, I have nyseg supplying gas. The only thing that uses gas, is the heat. So, why did they turn off the...

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1

Outage in neighborhood since 2 am now 3:40 pm. Told online fix would be at 4:30 pm now they say 6:30. Cannot talk to a...

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1

I just moved here from TN , just got my firtdt bill , 325.00 the only things that run off electric is tv n lights....

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National Grid and NYSEG Latest Reviews

Recent published reviews
No votes

Nobody answers the Efin fone

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No votes

I had no idea I used the pissed customer line, I thought I just used customer service. Three crew you sent was great....

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1

I smelled gas outside after national grid installed a new meter. They came when I was not home and turn off the gas to...

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No votes

Your phone system is down? Wtf!!

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National Grid and NYSEG Products and Services

Most reviewed product and services
  • National Grid Customer Care (40 reviews)
  • National Grid Electricity Supply (19 reviews)
  • National Grid Residential Electricity Supply (17 reviews)
  • Nyseg Electricity Supply (32 reviews)
  • Nyseg Residential Electricity Supply (27 reviews)
  • Nyseg Customer Care (25 reviews)