PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National General Insurance and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

National General Insurance
Progressive Insurance

National General Insurance and Progressive Insurance Overview

Total reviews 72 1006
Company responses 0 1
Issues resolved 0 3

National General Insurance and Progressive Insurance Consumer Ratings

Rank
275 out of 1084 in Insurance category
153 out of 1084 in Insurance category
Customer service
188 in category
118 in category
Product or Service Quality
141 in category
107 in category
Reliability
122 in category
78 in category
Additional Fees
142 in category
117 in category

National General Insurance and Progressive Insurance Rating Details

Customer service
1.1 (42 reviews)
1.4 (412 reviews)
Reviewer's quote

an overall customer service is very lacking...

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...So I called customer service and told them that I was having trouble logging in. So CS helped me change my password in order to log in. So CS stayed on the phone with me until I signed my documents...

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Product or Service Quality
1.3 (40 reviews)
1.4 (377 reviews)
Reviewer's quote

...Their customer service imposes additional, undue stress on people who are already stressed out because of an accident. They want to record your responses to questions about the accident (don't let them because they are completely untrustworthy)..

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I told him I was happy to send him the write up from the dealership even though I was there when the service advisor from the dealership spoke to him about the SAME information. He said if he knew what was wrong with it then he could speak with his supervisor and review the claim again. I sent over...

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Reliability
1.2 (38 reviews)
1.4 (355 reviews)
Reviewer's quote

After a visit to the emergency room, National General has used every sleazy trick to avoid paying any part of the bill. After stalling for more than a month, they then asked for a release to pull prior medical records saying they wanted to make sure it was not a preexisting condition. The reason...

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I've called progressive 6 times already to cancel my payment and they keep hanging up on me. I hate this insurance company and will be cancelling as soon as SOMEONE answers my phone calls.

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Additional Fees
1.3 (36 reviews)
1.4 (331 reviews)
Reviewer's quote

...the repair shop will cut the check right on the spot and i did, but not only the repair shop did cut me a check but also they said i am going to pay all the fees, i called back the agent, and she said she has not decided the liability yet, 5 days after the first report they have not get a statement from the other driver, and the agent was very rude, she deinied what she told me about the check. stay away from this insurance...

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I paid the poiicy in full for 6 months that progressives billing required 2 days after the policy is paid in full they wanted an additional 54. 00 dollars because of an address change that they already had in previous records via previous corresponding e-mails dated 3/2020 and prior to said date,...

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National General Insurance and Progressive Insurance Pros and Cons

Pros
  • There are no pros
  • If you want to be lied to
  • Great at convincing the customer to buy insurance
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
Cons
  • Bad customer service claims department
  • Bad track record of helping their clients with claims
  • Bad customer relations
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

National General Insurance and Progressive Insurance Most Positive Reviews

Top rated reviews
5

I’ve worked in the insurance business for 5 years now and I worked for big companies yet none of them compare to the...

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5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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3.4

Rude claims adjusters at this Insurance company

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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National General Insurance and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

The insurance was about to expire. They never sent me a renewal letter. I called them to say I went with another...

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1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

I added a vehicle to my policy and asked my agent to let me know before putting on full coverage how much it would be a...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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National General Insurance and Progressive Insurance Latest Reviews

Recent published reviews
1

had to hire a attorney to get NGI insurance company to pay liability damage for property damage. company very...

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1

I've called progressive 6 times already to cancel my payment and they keep hanging up on me. I hate this insurance...

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1

After a visit to the emergency room, National General has used every sleazy trick to avoid paying any part of the bill....

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1

I was told that I needed to sign some documents online. So I called customer service and told them that I was having...

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National General Insurance and Progressive Insurance Products and Services

Most reviewed product and services
  • National General Insurance Auto Claim (16 reviews)
  • National General Insurance Auto Insurance (9 reviews)
  • National General Insurance Claim (8 reviews)
  • Progressive Insurance Auto Insurance (224 reviews)
  • Progressive Insurance Commercial (160 reviews)
  • Progressive Insurance Auto Claim (142 reviews)