PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Floors Direct and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

National Floors Direct
Sears Home Services

National Floors Direct and Sears Home Services Overview

Total reviews
104
2000
Company responses
0
0
Issues resolved
2
7

National Floors Direct and Sears Home Services Consumer Ratings

Rank
38 out of 205 in Flooring and Tiling category
164 out of 926 in Household Services category
Customer service
39 in category
114 in category
Product or Service Quality
25 in category
102 in category
Value for money
24 in category
81 in category
Exchange, Refund and Cancellation Policy
20 in category
73 in category

National Floors Direct and Sears Home Services Rating Details

Customer service
1 (61 reviews)
1.1 (820 reviews)
Reviewer's quote

...Customer service manager named Kevin called me "Lady"..

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He has been paying for his plan for 25 YEARS and this is the worst service ever. He is an elderly, disabled Vet and we cannot keep food in his home during a pandemic where he is just recovering from covid. He lost a refrigerator of food and a freezer full of pre-packaged meals that we prepare for...

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Product or Service Quality
1.2 (54 reviews)
1.3 (662 reviews)
Reviewer's quote

Bad service...

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...Knowing that it would eventually fail, contacted Sears Home Improvement services who sent a sales rep. He pitched the Kenmore, made by Carrier. With both names being familiar, contracted for the unit as well as ductwork replacement...

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Value for money
1.2 (52 reviews)
1.3 (571 reviews)
Reviewer's quote

...Fake product horrible company and employees save your money and go far away from them. It’s a cash business which means no way of getting back your funds..

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...will not make an effort to understand that they simply scheduled a plumber 4-5 hours away from home! Not once but twice!!! They are quick in getting their money and deductible but not quick to render services. I have been trying to cancel contract and have not been able to. They still take the monthly...

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Exchange, Refund and Cancellation Policy
1.1 (52 reviews)
1.3 (536 reviews)
Reviewer's quote

They violated the contract by not following their own 72 hour rescheduling policy and tried to charge me outrageous fees for restocking after having to cancel, then doubled down when I fought back. They're all Liars and Cheaters, from the sleazy salesmen to the losers in customer service,...

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...it to my phone which he never did soon after he left I have attended to reach out to a representative with my complaint and concern and to request for a refund of check for $94. 90. I have attended to file a complaint of with no...

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National Floors Direct and Sears Home Services Pros and Cons

Pros
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • When 1st put down
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Customer service
  • Rude and condescending
  • Refuse to acknowledge or even admit they made a mistake
  • Poor customer service
  • Inability to repair
  • Lack of customer service

National Floors Direct and Sears Home Services Most Positive Reviews

Top rated reviews
No votes
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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No votes
5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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National Floors Direct and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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National Floors Direct and Sears Home Services Latest Reviews

Recent published reviews
1

We were scheduled for carpet installation today. We’re told we would receive a call between 7-8 AM. No call ever came. W...

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1

Done purchased a home in 2017 that had a 30 yr old heat pump HVAC system that still worked. Knowing that it would eventu...

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1

Sales person was extremely pushy - she would not leave my house. We felt pressured to book, but immediately cancelled...

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1.6

After waiting for a back ordered dishwasher wand. on my dish washer I cfontacted sears and cancelled my service...

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National Floors Direct and Sears Home Services Products and Services

Most reviewed product and services
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (21 reviews)
  • National Floors Direct Customer Care (8 reviews)
  • Sears Home Services Refrigerator Repair (248 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)