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Rockauto
Napa Auto Parts

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Rockauto

Rockauto

2.5
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3884 TOTAL REVIEWS
Rank
27 out of 525
in Auto Parts and Accessories category
Rating Details
Price Affordability
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    24087
  • SUCCESSFUL
    73%
  • AVG CALL DURATION
    01:23
  • ISSUES RESOLVED
    3%
Top Products and Services
2.9
979 reviews
2.7
547 reviews
2.8
70 reviews
Napa Auto Parts

Napa Auto Parts

1.8
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 338 TOTAL REVIEWS
Rank
62 out of 525
in Auto Parts and Accessories category
Rating Details
Price Affordability
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    116
  • SUCCESSFUL
    69%
  • AVG CALL DURATION
    02:39
  • ISSUES RESOLVED
    8%
Top Products and Services
2
65 reviews
1
10 reviews
1.8
9 reviews

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