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Napa Auto Parts

Auto Parts and Accessories
  • 1 ISSUES RESOLVED
  • 267 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.9
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Friendly 4
  • People 3
  • Location 2
  • Clean facility 2
  • That napa finally came through 1

Customers don't like

  • Customer service6
  • Product quality3
  • Parts quality2
  • Ignorance2
  • Employees2
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Rockauto

Auto Parts and Accessories
  • 2 ISSUES RESOLVED
  • 1337 TOTAL REVIEWS
  • $65.7K CLAIMED LOSSES
  • $322 AVERAGE LOSS
1.9
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Price 25
  • Will never buy from them again 13
  • I will never use them again 5
  • Part availability 4
  • Cheap price 4

Customers don't like

  • Refund policy for defective item7
  • Unwillingness to accept their part in the mistake6
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Customer service and refund policy5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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