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Napa Auto Parts

Equipment
  • 1 ISSUES RESOLVED
  • 194 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.7
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Friendly 4
  • People 3
  • Clean facility 2
  • Salesman 1
  • That napa finally came through 1

Customers don't like

  • Product quality3
  • Employees2
  • Ignorance2
  • Parts quality2
  • Restocking fee1
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 302 TOTAL REVIEWS
  • $26.7K CLAIMED LOSSES
  • $230 AVERAGE LOSS
1.9
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Price 11
  • Will never buy from them again 10
  • Prices 4
  • Ease of use 3
  • Part availability 3

Customers don't like

  • Refund policy for defective item7
  • Inexperienced customer service staff5
  • Return policy for defective parts5
  • Refund policy for wrong part3
  • Shipping3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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