PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Napa Auto Parts and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Napa Auto Parts
Rockauto

Napa Auto Parts and Rockauto Overview

Total reviews
347
4036
Company responses
0
0
Issues resolved
1
12

Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4036 reviews. It is 3689 reviews more than Napa Auto Parts received since May 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Napa Auto Parts customer support team and Rockauto customer service.

Napa Auto Parts and Rockauto Consumer Ratings

Rank
63 out of 540 in Auto Parts and Accessories category
27 out of 540 in Auto Parts and Accessories category
Product or Service Quality
60 in category
21 in category
Price Affordability
74 in category
18 in category
Exchange, Refund and Cancellation Policy
32 in category
27 in category

According to consumer ratings and reviews, Rockauto ranks 36 points higher in the Auto Parts and Accessories category than Napa Auto Parts. People gave Napa Auto Parts 1.6 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 78 points higher than the worst rated brand in this category. At the same time, Rockauto was rated 2.4 stars for Product or Service Quality criterion in this category and it is 117 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Rockauto has a higher rating than Napa Auto Parts. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Napa Auto Parts 1.7 stars and it is 77% greater than other in category. Rockauto however was rated 1.8 stars and it is 80% greater than other in category.

Napa Auto Parts and Rockauto Rating Details

Product or Service Quality
1.6 (130 reviews)
2.4 (1268 reviews)
Reviewer's quote

Whent to Napa to get a loaner tool $100 to rent it, (fan clutch removal tool) when home, but after that have family come over from out town. So I end it up not doing the job my self.Took the tool back to the store and they said they can't take it back! Because It passed 7 days but they Never...

PissedConsumer1711364

I ordered a set of Rancho front shocks for my Nissan Titan and I got them early and the product looks great however the shocks are missing said spacers which you can see in the product photo on the webpage. Not mad but I need this corrected..

Colonel
Price Affordability
2.1 (112 reviews)
3.4 (1305 reviews)
Reviewer's quote

...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...

PissedConsumer1709142

Rockauto is awesome, best prices, fast and cheap shipping. I see many complaints about return shipping charges, I am pretty sure is customer's fault for not verifying properly the right part. I have order many parts and never had any problems...

Hanssen C
Exchange, Refund and Cancellation Policy
1.7 (109 reviews)
1.8 (1250 reviews)
Reviewer's quote

*** poor service and attitude throughout every level of the company from the front counter to store manager, owner of store and district manager are all of the same *** poor pot of *** on the customer they don’t care what can be done when none of them even care no audits to have to answer to I...

PissedConsumer1706719

...on the return policy was trying to get ahold of someone to question there is no way that I can see to do that it's only about $9. but I still can't get in to anyone and ask him how to reverse the process..

John D

Napa Auto Parts and Rockauto Pros and Cons

Pros
  • Location
  • Friendly
  • People
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Customer service
  • Product quality
  • Employees
  • Customer service
  • No customer service
  • Return policy

Napa Auto Parts and Rockauto Most Positive Reviews

Top rated reviews
5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

Napa Auto Parts and Rockauto Most Critical Reviews

Lowest rated reviews
1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

Napa Auto Parts and Rockauto Latest Reviews

Recent published reviews

driver of this truck had music blasting with subwoofers and amp installed in your truck so I said turn that stuff down...

Read all 347 reviews
4.2

Have been ordering parts from them for years and spent thousands of dollars. Never had a problem or reason to return any...

Read all 4036 reviews

Napa Auto Parts and Rockauto Products and Services

Most reviewed product and services
  • Napa Auto Parts Customer Care (66 reviews)
  • Napa Auto Parts Car Part Replacement (10 reviews)
  • Napa Auto Parts Manager (9 reviews)
  • Rockauto Shipping Service (1091 reviews)
  • Rockauto Customer Care (572 reviews)
  • Rockauto Website (73 reviews)