PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Napa Auto Parts and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Napa Auto Parts
Rockauto

Napa Auto Parts and Rockauto Overview

Total reviews 367 4895
Company responses 0 0
Issues resolved 1 14

Napa Auto Parts and Rockauto Consumer Ratings

Rank
79 out of 423 in Auto Parts and Accessories category
28 out of 423 in Auto Parts and Accessories category
Product or Service Quality
68 in category
23 in category
Price Affordability
89 in category
25 in category
Exchange, Refund and Cancellation Policy
38 in category
36 in category
Value for money
72 in category
26 in category

Napa Auto Parts and Rockauto Rating Details

Product or Service Quality
1.5 (146 reviews)
2.4 (1527 reviews)
Reviewer's quote

...even I had receipt staying had no moneys for $47 wheel bearing return staying should go back to store where I bought item very unprofessional an no customer service an rude Ill nevertheless went to another store an had no problems they credit back my card . Theres so many automotive parts stores everywhere Available this person should not be this...

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...Beware online purchases, returns are not guaranteed, and they charge large money for shipping, wasn't at all work this aggravation not purchase online from anyone who doesn't have customer service or a local store. This was also an upgraded brand, it was no OE or a daily driver value..

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Price Affordability
2.1 (129 reviews)
3.4 (1550 reviews)
Reviewer's quote

...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...

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...I returned the suspension part at a price of about a hundred dollars to me and reordered the water pump. They sent me two water pumps. One of which I returned, again at my expense...

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Exchange, Refund and Cancellation Policy
1.7 (125 reviews)
1.8 (1494 reviews)
Reviewer's quote

...Travis seemed very unhappy with having to help me and preceded to tell me that my vehicle was a junk pile and that I should just total it !!!!! After an exchange of words I was called a Junky Redneck and to take my Cracker *** back to the country!!!! Travis was and angry,gay,black man that should be locked up before he...

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...I needed to see if I could send the ones back that I ordered back to exchange them for the ones that I need. I'm not pissed off just need some assistance. Thank you, Felicia Wright-Plummer..

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Value for money
1.9 (112 reviews)
2.9 (1489 reviews)
Reviewer's quote

Apparently somewhere in the fine print on the paper received with the plastic were details on how the money was only mine for a limited time. Fast-forward I finally got around to making that purchase yesterday as pandemic related restrictions eased. Unfortunately I discovered that the $75 I had...

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...They have their part back, where's my money. Please don't buy from Rock Auto, they're crooks. Buy from a reputable company...

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Napa Auto Parts and Rockauto Pros and Cons

Pros
  • Location
  • Friendly
  • People
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Customer service
  • Employee lacking manners
  • Ignorance
  • Customer service
  • No customer service
  • Refund policy for defective item

Napa Auto Parts and Rockauto Most Positive Reviews

Top rated reviews
5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

compramos este motor en Napa main store en Phoenix Az Phone Number (602) 272-5611 en 05/30/2014 invoice # 404554 vin...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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Napa Auto Parts and Rockauto Most Critical Reviews

Lowest rated reviews
1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

Needed a quick repair on a 2002 Villager consisting of a water pump and (while they're in there) a timing belt and idler...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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Napa Auto Parts and Rockauto Latest Reviews

Recent published reviews
1

I submitted a rebate three and a half months ago. I recently received Napas email claiming the delay was due to the...

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1

I recieved a part that was defective it was locked up an the part for shift kit on transmission isn't write never again.

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No votes

Tonight, 9/15/20 at about 7:20pm, my girlfriend and I went to purchase a few automobile parts in your NAPA Store. This w...

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No votes

ordered parts for engine. all parts came in except for one. i ordered on 09/05/2020. Still waiting on simple pickup...

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Napa Auto Parts and Rockauto Products and Services

Most reviewed product and services
  • Napa Auto Parts Customer Care (70 reviews)
  • Napa Auto Parts Manager (11 reviews)
  • Napa Auto Parts Car Part Replacement (11 reviews)
  • Rockauto Shipping Service (1222 reviews)
  • Rockauto Customer Care (721 reviews)
  • Rockauto Website (84 reviews)