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Naca

Loans and Mortgages
Has verified representatives
  • 2 ISSUES RESOLVED
  • 348 COMPANY RESPONSES
  • 558 TOTAL REVIEWS
  • $3.2M CLAIMED LOSSES
  • $46.9K AVERAGE LOSS
2.9
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • No closing costs 9
  • Program description 7
  • No money down 6
  • Loan product 6
  • Interest buy-down program 6

Customers don't like

  • Counselor7
  • Communication6
  • Empty promises5
  • Unprepared associates4
  • Time consuming4
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1006 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Customer service is great 3
  • Can talk to live person 3

Customers don't like

  • Being treated like a criminal6
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Employees unwillingness to help4
  • Customer service i received4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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