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Naca

Loans and Mortgages
Has verified representatives
  • 2 ISSUES RESOLVED
  • 289 COMPANY RESPONSES
  • 484 TOTAL REVIEWS
  • $2.7M CLAIMED LOSSES
  • $46.7K AVERAGE LOSS
2.8
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • No closing costs 10
  • Program description 8
  • No money down 7
  • Interest buy-down program 6
  • Loan product 6

Customers don't like

  • Waste of time7
  • Communication7
  • Counselor7
  • Empty promises5
  • Unprepared associates4
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 962 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.6K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service11
  • Being treated like a criminal7
  • Customer service5
  • Did not resove issue5
  • Employees unwillingness to help4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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