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Naca

Loans and Mortgages
Has verified representatives
  • 2 ISSUES RESOLVED
  • 330 COMPANY RESPONSES
  • 537 TOTAL REVIEWS
  • $2.8M CLAIMED LOSSES
  • $44.2K AVERAGE LOSS
2.9
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • No closing costs 10
  • Program description 8
  • No money down 7
  • Interest buy-down program 6
  • Loan product 6

Customers don't like

  • Communication7
  • Counselor7
  • Empty promises5
  • Time consuming4
  • Unprepared associates4
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Shellpoint Mortgage Servicing

Loans and Mortgages
Has verified representatives
  • 0 ISSUES RESOLVED
  • 176 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $53K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Helpful on phone no follow thru 3
  • Friendly but dim customer servie 2
  • Friendly staff 2

Customers don't like

  • Its incompetence3
  • Extortionists3
  • Lack of customer service2
  • Unnecessary collection calls2
  • Questionable ethics2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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