PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and NACA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NACA

NACA

Has Verified Representatives
2.6
Quicken Loans
NACA

Quicken Loans and NACA Overview

Total reviews
910
846
Company responses
0
491
Issues resolved
4
6

Quicken Loans and NACA Consumer Ratings

Rank
124 out of 892 in Loans and Mortgages category
37 out of 892 in Loans and Mortgages category
Customer service
149 in category
No votes
Product or Service Quality
123 in category
No votes
Website
76 in category
No votes
Reliability
129 in category
No votes

Quicken Loans and NACA Rating Details

Customer service
1.3 (340 reviews)
No votes
Reviewer's quote

...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

Read full review

...I did hear that 2 people dropped out of the program due to the customer service of their counselor...

Read full review
Product or Service Quality
1.4 (306 reviews)
No votes
Reviewer's quote

...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

Read full review

...It's a nonprofit, everyone is overworked and I'm sure underpaid so customer service is nonexistent. It's a great program so it will be worth it in the end..

Read full review
Website
2.2 (294 reviews)
No votes
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Read full review

Your website speaks of diversity; which would make sense if NACA wanted to put a non-minority in a community with 75. 71% minority, as NACA website states is the stats in Victorville. I am unclear what he meant by compensating factors? Would a compensating factor be if I were a minority high...

Read full review
Reliability
1.3 (265 reviews)
No votes
Reviewer's quote

This company is all sweetness and light until your loan closes, We refinanced a Quicken Loan with a new Quicken Loan. They were supposed to pay off a credit card two weeks after we closed I had to follow up and nothing had been done, eventually they did take care of it but if I hadn't contacted...

Read full review

I would like to hear from the head or president of NACA to see if he/she knows that this is going on in The office in LAS Vegas NV or if he/she is part of this torturous scheme. When someone files a lawsuit against NACA. I want to be included. We suffered financial and mental abuse from them.When I...

Read full review

Quicken Loans and NACA Pros and Cons

Pros
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
  • No closing costs
  • Program description
  • No money down
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Customer service
  • Communication
  • Unprofessional

Quicken Loans and NACA Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Read full review
5

0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown i...

Read full review
5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

Read full review
5

My wife and I purchased our first home through NACA just recently. They were able to get us a loan at at 2.25% interest...

Read full review

Quicken Loans and NACA Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Read full review
1

I went through purchase process with NACA and it was awful. I eventually had to go through the modification process....

Read full review
1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

Read full review
1

This company has hurt me and my family. I have been lie to,promised help,changed personal 5 times. My info missing from...

Read full review

Quicken Loans and NACA Latest Reviews

Recent published reviews
1

This company is all sweetness and light until your loan closes, We refinanced a Quicken Loan with a new Quicken Loan....

Read full review
1

I would like to hear from the head or president of NACA to see if he/she knows that this is going on in The office in LA...

Read full review
2.3

Like most negative reviews, everything was great at first and we were told that our refi disbursement would occur in abo...

Read full review
No votes

I joined the NACA program, October 2019. I attended the "Achieve the Dream" workshop. I also attended other workshops....

Read full review

Quicken Loans and NACA Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (127 reviews)
  • Naca Customer Care (190 reviews)
  • Naca Mortgage (149 reviews)
  • Naca Loan (71 reviews)