PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NACA and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NACA

NACA

Has Verified Representatives
2.5
NACA
Quicken Loans

NACA and Quicken Loans Overview

Total reviews
836
896
Company responses
475
0
Issues resolved
6
4

NACA and Quicken Loans Consumer Ratings

Rank
41 out of 882 in Loans and Mortgages category
123 out of 882 in Loans and Mortgages category
Customer service
No votes
143 in category
Product or Service Quality
No votes
122 in category
Website
No votes
75 in category
Reliability
No votes
127 in category

NACA and Quicken Loans Rating Details

Customer service
No votes
1.3 (331 reviews)
Reviewer's quote

...It's a nonprofit, everyone is overworked and I'm sure underpaid so customer service is nonexistent. It's a great program so it will be worth it in the end..

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...Lousy customer service. You could never reach anyone. Literally hours on hold and disconnected...

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Product or Service Quality
No votes
1.4 (299 reviews)
Reviewer's quote

...The customer service of managers, loan officers are horrible..

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...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

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Website
No votes
2.2 (288 reviews)
Reviewer's quote

Your website speaks of diversity; which would make sense if NACA wanted to put a non-minority in a community with 75. 71% minority, as NACA website states is the stats in Victorville. I am unclear what he meant by compensating factors? Would a compensating factor be if I were a minority high...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Reliability
No votes
1.3 (257 reviews)
Reviewer's quote

I must say so far it has been good there's a lot of work that has to be done hard work pays off.

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Don't use Quicken Loans. I already have a loan with them and they call me nearly everyday and try to sell me more. I have complained and they still do it. Unless you like getting called everyday to buy something you have already bought run away from Quicken Loans and Rocket Mortgage. Horrible! Run,...

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NACA and Quicken Loans Pros and Cons

Pros
  • No closing costs
  • Program description
  • No money down
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Customer service
  • Communication
  • Unprofessional
  • Customer service
  • Totally incompetent
  • Whole process

NACA and Quicken Loans Most Positive Reviews

Top rated reviews
5

0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown i...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

My wife and I purchased our first home through NACA just recently. They were able to get us a loan at at 2.25% interest...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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NACA and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I went through purchase process with NACA and it was awful. I eventually had to go through the modification process....

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

This company has hurt me and my family. I have been lie to,promised help,changed personal 5 times. My info missing from...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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NACA and Quicken Loans Latest Reviews

Recent published reviews
5

I must say so far it has been good there's a lot of work that has to be done hard work pays off.

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No votes

When we decided to refinance the first time in 2019, everything went smooth. Quick closing and had a better rate than or...

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No votes

i have worked with NACA before out the the Newark office as I live in NYC. Last week I tried to sign up for a seminar to...

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3

I do not have any complaints I didn't call today I talk with someone on last week am all good.
.

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NACA and Quicken Loans Products and Services

Most reviewed product and services
  • Naca Customer Care (184 reviews)
  • Naca Mortgage (149 reviews)
  • Naca Loan (71 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (153 reviews)
  • Quicken Loans Mortgage (125 reviews)