PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NACA and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NACA

NACA

Has Verified Representatives
2.6
NACA
Quicken Loans

NACA and Quicken Loans Overview

Total reviews
844
909
Company responses
491
0
Issues resolved
6
4

NACA and Quicken Loans Consumer Ratings

Rank
37 out of 892 in Loans and Mortgages category
124 out of 892 in Loans and Mortgages category
Customer service
118 in category
152 in category
Product or Service Quality
66 in category
125 in category
Website
78 in category
77 in category
Reliability
96 in category
131 in category

NACA and Quicken Loans Rating Details

Customer service
1.5 (375 reviews)
1.3 (339 reviews)
Reviewer's quote

...I did hear that 2 people dropped out of the program due to the customer service of their counselor...

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Product or Service Quality
1.8 (328 reviews)
1.4 (305 reviews)
Reviewer's quote

...It's a nonprofit, everyone is overworked and I'm sure underpaid so customer service is nonexistent. It's a great program so it will be worth it in the end..

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Website
2.2 (327 reviews)
2.2 (294 reviews)
Reviewer's quote

Your website speaks of diversity; which would make sense if NACA wanted to put a non-minority in a community with 75. 71% minority, as NACA website states is the stats in Victorville. I am unclear what he meant by compensating factors? Would a compensating factor be if I were a minority high...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Interest Rate
3.1 (282 reviews)
1.9 (262 reviews)
Reviewer's quote

...received 2 grants ($21,000) so I don't have to pay PMI, my interest rate is 3. 45% and my mortgage is the same as it would have been with NACA. The only difference is we qualified for more with the mortgage company than what NACA had qualified us for...

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I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take out any extra money. I am never late on my payments, I have excellent income, my credit is excellent, and I fully qualified...

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NACA and Quicken Loans Pros and Cons

Pros
  • No closing costs
  • Program description
  • No money down
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Customer service
  • Communication
  • Unprofessional
  • Customer service
  • Totally incompetent
  • Whole process

NACA and Quicken Loans Most Positive Reviews

Top rated reviews
5

0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown i...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

My wife and I purchased our first home through NACA just recently. They were able to get us a loan at at 2.25% interest...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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NACA and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I went through purchase process with NACA and it was awful. I eventually had to go through the modification process....

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

This company has hurt me and my family. I have been lie to,promised help,changed personal 5 times. My info missing from...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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NACA and Quicken Loans Latest Reviews

Recent published reviews
3.7

My loan counselor, Brenda Eggleston was so rude. She was not helpful. I would rather go through another loan program tha...

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2.3

Like most negative reviews, everything was great at first and we were told that our refi disbursement would occur in abo...

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2.3

My counselor Brenda Eggleton was very rude &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; disrespectful....

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1

PleasSad Sad Sad Buyer please read before even deciding to use Rocket, Quicken or what ever they want to call themselves...

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NACA and Quicken Loans Products and Services

Most reviewed product and services
  • Naca Customer Care (189 reviews)
  • Naca Mortgage (149 reviews)
  • Naca Loan (71 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (126 reviews)