PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NACA and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NACA

NACA

Has verified representatives
2.5
NACA
Quicken Loans

NACA and Quicken Loans Overview

Total reviews
827
900
Company responses
475
0
Issues resolved
6
4

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 900 reviews. It is 73 reviews more than NACA received since Oct 6, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with NACA customer support team than with Quicken Loans customer service.

NACA and Quicken Loans Consumer Ratings

Rank
43 out of 1192 in Loans and Mortgages category
136 out of 1192 in Loans and Mortgages category
Customer service
113 in category
145 in category
Product or Service Quality
69 in category
120 in category
Website
83 in category
78 in category

According to consumer ratings and reviews, NACA ranks 93 points higher in the Loans and Mortgages category than Quicken Loans. People gave NACA 1.5 stars for Customer service criterion in Loans and Mortgages category and it is 244 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 212 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that NACA has a higher rating than Quicken Loans. Regarding Website criterion, consumers gave NACA 2.1 stars and it is 77% greater than other in category. Quicken Loans however was rated 2.2 stars and it is 78% greater than other in category.

NACA and Quicken Loans Rating Details

Customer service
1.5 (367 reviews)
1.3 (329 reviews)
Reviewer's quote

...It's a nonprofit, everyone is overworked and I'm sure underpaid so customer service is nonexistent. It's a great program so it will be worth it in the end..

PissedConsumer1717249

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Product or Service Quality
1.8 (320 reviews)
1.4 (299 reviews)
Reviewer's quote

...The customer service of managers, loan officers are horrible..

Andree L

Let me start by saying that QL customer service has been top notch. In fact, this was one of the main reasons WE CHOSE QL to fund our mortgage when we purchased our home in 2010. Over the course of the last 9 years, our relationship with QL has been nothing but positive...

PissedConsumer1644149
Website
2.1 (320 reviews)
2.2 (288 reviews)
Reviewer's quote

Your website speaks of diversity; which would make sense if NACA wanted to put a non-minority in a community with 75. 71% minority, as NACA website states is the stats in Victorville. I am unclear what he meant by compensating factors? Would a compensating factor be if I were a minority high...

Kevin M

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Jeffrey L

NACA and Quicken Loans Pros and Cons

Pros
  • No closing costs
  • Program description
  • No money down
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Customer service
  • Communication
  • Unprofessional
  • Customer service
  • Totally incompetent
  • Whole process

NACA and Quicken Loans Most Positive Reviews

Top rated reviews
5

0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown i...

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

NACA and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I went through purchase process with NACA and it was awful. I eventually had to go through the modification process....

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

NACA and Quicken Loans Latest Reviews

Recent published reviews
1.2

I am a Real Estate agent and I represent the buyer. We went into contract on 11/23/19 and we were scheduled to close on...

Read all 827 reviews
1

As many others have said, I received an unsolicited phone call from this disgraceful company and they ran an UNAUTHORIZE...

Read all 900 reviews

NACA and Quicken Loans Products and Services

Most reviewed product and services
  • Naca Customer Care (184 reviews)
  • Naca Mortgage (148 reviews)
  • Naca Loan (71 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (153 reviews)
  • Quicken Loans Mortgage (129 reviews)