PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NACA and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NACA

NACA

Has verified representatives
2.5
NACA
Quicken Loans

NACA and Quicken Loans Overview

Total reviews
818
891
Company responses
468
0
Issues resolved
5
4

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 891 reviews. It is 73 reviews more than NACA received since Oct 6, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with NACA customer support team than with Quicken Loans customer service.

NACA and Quicken Loans Consumer Ratings

Rank
42 out of 1292 in Loans and Mortgages category
138 out of 1292 in Loans and Mortgages category
Customer service
113 in category
147 in category
Website
81 in category
78 in category
Product or Service Quality
67 in category
119 in category

According to consumer ratings and reviews, NACA ranks 96 points higher in the Loans and Mortgages category than Quicken Loans. People gave NACA 1.5 stars for Customer service criterion in Loans and Mortgages category and it is 239 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 205 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Quicken Loans has a higher rating than NACA. Regarding Product or Service Quality criterion, consumers gave NACA 1.8 stars and it is 81% greater than other in category. Quicken Loans however was rated 1.4 stars and it is 66% greater than other in category.

NACA and Quicken Loans Rating Details

Customer service
1.5 (362 reviews)
1.3 (324 reviews)
Reviewer's quote

...It's a nonprofit, everyone is overworked and I'm sure underpaid so customer service is nonexistent. It's a great program so it will be worth it in the end..

PissedConsumer1717249

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Website
2.1 (315 reviews)
2.2 (285 reviews)
Reviewer's quote

We shared multiple lawsuits and rulings as well as excerpts directly from the Federal Fair Housing website that clearly shows denial based on maternity leave alone is a violation of federal law- they said they were exempt from this law. In the meantime, we have missed out on multiple home buying...

PissedConsumer1276239

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Jeffrey L
Product or Service Quality
1.8 (314 reviews)
1.4 (294 reviews)
Reviewer's quote

I have contacted NACA several times. I am not able to get my counselor to respond. I have everything in place. the house I wanted is now sold because I have been waiting on NACA. I need right now support. Please advise?

tasha e

STOP CALLING ME .I AM NOT INTERESTED

Ken R

NACA and Quicken Loans Pros and Cons

Pros
  • No closing costs
  • Program description
  • No money down
  • Website
  • Interest rate
  • Customer service
Cons
  • Customer service
  • Communication
  • Unprofessional
  • Customer service
  • Totally incompetent
  • Whole process

NACA and Quicken Loans Most Positive Reviews

Top rated reviews
5

0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown i...

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

NACA and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I went through purchase process with NACA and it was awful. I eventually had to go through the modification process....

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

NACA and Quicken Loans Latest Reviews

Recent published reviews
3.3

Upload all the requested documents. Print a hard copy and always bring them to each meeting. They will "lose" them or ac...

Read all 818 reviews
2.3

Told us 10 times approved and closing soon. Paid for 2 appraisals. Used credit cards while waiting months to close. Had...

Read all 891 reviews

NACA and Quicken Loans Products and Services

Most reviewed product and services
  • Naca Customer Care (183 reviews)
  • Naca Mortgage (147 reviews)
  • Naca Loan (71 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (150 reviews)
  • Quicken Loans Mortgage (127 reviews)