PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NACA and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NACA

NACA

Has Verified Representatives
2.5
Ocwen

Ocwen

1.3
NACA
Ocwen

NACA and Ocwen Overview

Total reviews 855 1500
Company responses 491 0
Issues resolved 6 5

NACA and Ocwen Consumer Ratings

Rank
39 out of 907 in Loans and Mortgages category
193 out of 907 in Loans and Mortgages category
Customer service
No votes
No votes
Website
No votes
No votes
Product or Service Quality
No votes
No votes
Interest Rate
No votes
No votes

NACA and Ocwen Rating Details

Customer service
No votes
No votes
Reviewer's quote

...I did hear that 2 people dropped out of the program due to the customer service of their counselor...

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Website
No votes
No votes
Reviewer's quote

Your website speaks of diversity; which would make sense if NACA wanted to put a non-minority in a community with 75. 71% minority, as NACA website states is the stats in Victorville. I am unclear what he meant by compensating factors? Would a compensating factor be if I were a minority high...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Product or Service Quality
No votes
No votes
Reviewer's quote

...Georgia has the worse service and they said headquarters will not permit additional workers to be hired. That's mental and emotional suicide for anyone who works there..

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Interest Rate
No votes
No votes
Reviewer's quote

...received 2 grants ($21,000) so I don't have to pay PMI, my interest rate is 3. 45% and my mortgage is the same as it would have been with NACA. The only difference is we qualified for more with the mortgage company than what NACA had qualified us for...

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Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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NACA and Ocwen Pros and Cons

Pros
  • No closing costs
  • Program description
  • No money down
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Customer service
  • Communication
  • Unprofessional
  • Absolutely no customer service
  • No clear answers
  • Customer service

NACA and Ocwen Most Positive Reviews

Top rated reviews
5

0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown i...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

My wife and I purchased our first home through NACA just recently. They were able to get us a loan at at 2.25% interest...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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NACA and Ocwen Most Critical Reviews

Lowest rated reviews
1

I went through purchase process with NACA and it was awful. I eventually had to go through the modification process....

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

This company has hurt me and my family. I have been lie to,promised help,changed personal 5 times. My info missing from...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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NACA and Ocwen Latest Reviews

Recent published reviews
1

This is a very hostile unpleasant and unprofessional group of workers that they have hired to work on behalf of Naca....

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1

What a title to reference your customers by: PISSED CUSTOMER.
This is very offensive.
I need to get the attention of the l...

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1.8

I am now 1 month past my close date, and I am not even close to getting a close date. I am paying 300 a day for each day...

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No votes

My name is Luis F Suarez Restrepo
My address is 33 Ascension St Passaic, NJ 07055
Property address: 1045 Waterdale Court L...

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NACA and Ocwen Products and Services

Most reviewed product and services
  • Naca Mortgage (149 reviews)
  • Naca Loan (71 reviews)
  • Naca Home Loan (29 reviews)
  • Ocwen Mortgage (527 reviews)
  • Ocwen Loan (211 reviews)
  • Ocwen Loan Modification (161 reviews)