PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NACA and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NACA

NACA

Has verified representatives
2.5
Ocwen

Ocwen

1.3
NACA
Ocwen

NACA and Ocwen Overview

Total reviews
827
1485
Company responses
475
0
Issues resolved
6
5

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1485 reviews. It is 658 reviews more than NACA received since Oct 6, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with NACA customer support team than with Ocwen customer service.

NACA and Ocwen Consumer Ratings

Rank
43 out of 1192 in Loans and Mortgages category
183 out of 1192 in Loans and Mortgages category
Customer service
113 in category
168 in category
Website
83 in category
180 in category
Product or Service Quality
69 in category
182 in category

According to consumer ratings and reviews, NACA ranks 140 points higher in the Loans and Mortgages category than Ocwen. People gave NACA 1.5 stars for Customer service criterion in Loans and Mortgages category and it is 244 points higher than the worst rated brand in this category. At the same time, Ocwen was rated 1.2 stars for Customer service criterion in this category and it is 189 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that NACA has a higher rating than Ocwen. Regarding Product or Service Quality criterion, consumers gave NACA 1.8 stars and it is 81% greater than other in category. Ocwen however was rated 1.1 stars and it is 51% worse than other in category.

NACA and Ocwen Rating Details

Customer service
1.5 (367 reviews)
1.2 (295 reviews)
Reviewer's quote

...It's a nonprofit, everyone is overworked and I'm sure underpaid so customer service is nonexistent. It's a great program so it will be worth it in the end..

PissedConsumer1717249

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

PissedConsumer1607052
Website
2.1 (320 reviews)
1.5 (270 reviews)
Reviewer's quote

Your website speaks of diversity; which would make sense if NACA wanted to put a non-minority in a community with 75. 71% minority, as NACA website states is the stats in Victorville. I am unclear what he meant by compensating factors? Would a compensating factor be if I were a minority high...

Kevin M

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

Cheryl D
Product or Service Quality
1.8 (320 reviews)
1.1 (277 reviews)
Reviewer's quote

...The customer service of managers, loan officers are horrible..

Andree L

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

DORIS B

NACA and Ocwen Pros and Cons

Pros
  • No closing costs
  • Program description
  • No money down
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Customer service
  • Communication
  • Unprofessional
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork

NACA and Ocwen Most Positive Reviews

Top rated reviews
5

0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown i...

5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

NACA and Ocwen Most Critical Reviews

Lowest rated reviews
1

I went through purchase process with NACA and it was awful. I eventually had to go through the modification process....

1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

NACA and Ocwen Latest Reviews

Recent published reviews
1.2

I am a Real Estate agent and I represent the buyer. We went into contract on 11/23/19 and we were scheduled to close on...

Read all 827 reviews

I NEED THE PHONE # AND FAX NUMER FOR:
OCWEN LOAN SERVICING ISAOA
PO BOX 6723 , SPRINGFIELD,OH,45501

Read all 1485 reviews

NACA and Ocwen Products and Services

Most reviewed product and services
  • Naca Customer Care (184 reviews)
  • Naca Mortgage (148 reviews)
  • Naca Loan (71 reviews)
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)