PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MyVanilla and Skylight One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MyVanilla
Skylight One

MyVanilla and Skylight One Overview

Total reviews
483
891
Company responses
0
0
Issues resolved
5
0

MyVanilla and Skylight One Consumer Ratings

Rank
42 out of 201 in Cards category
18 out of 201 in Cards category
Customer service
28 in category
13 in category
Website
32 in category
13 in category
Value for money
30 in category
14 in category
Reliability
28 in category
8 in category

MyVanilla and Skylight One Rating Details

Customer service
1.5 (193 reviews)
2 (352 reviews)
Reviewer's quote

...Won't answer customer service when I call. Stole my $100..

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...I've called customer service and try to talk to a human representative and it doesn't work I'm very agitated because I'm supposed to be getting paid on this card from my job. NH time I call it doesn't work. and I tried activating it over the phone like my packet said...

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Website
1.6 (192 reviews)
2.1 (320 reviews)
Reviewer's quote

Total crap and customer service is a joke,I got a prepaid card and it won't work at all and person who I got on the phone acted like his computer crashed/the website crashed and it's been total bs..

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...I set up my new card and went to their website to find a "Surcharge Free" ATM near my home. After withdrawing cash several times over a few days, I checked my balance online and realized I had been charged $10. 00 in fees...

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Value for money
1.6 (183 reviews)
2.1 (284 reviews)
Reviewer's quote

You guys gave me back some of the money but Im still missing $50. I had $150 taken off my card at the gas when all I used was $20. My name is Aaliyah Moses..

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...I call for the 3rd day and they say it takes 6 business hours to unlock it but here I am being told the same *** &;;;;;;;;;;;;;;;;;;;;;;;;;;;;; Im stuck with no gas because all my money is on that damn card..

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Reliability
1.4 (183 reviews)
2 (312 reviews)
Reviewer's quote

They debt me remaining money, about $25 , on a prepaid card I got, but I couldnt use totally because an identification issue!!!! Thanks!

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Your representatives are so disrespectful I deposited money on my card and it got took I called and the representatives keep hanging up on me and I'm still out of my money I'm not using this card not more and I put on FB and Instagram and other social media websites not to get this card.

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MyVanilla and Skylight One Pros and Cons

Pros
  • Reloadable
  • Only card i had that i was using
  • Sham
  • Quick phone customer service
  • Overdraft protection
  • Easy to use
Cons
  • Customer service
  • Horrible services
  • This company is like a fraud
  • Poor customer service
  • Everything to do with this card
  • Charge you for using your money

MyVanilla and Skylight One Most Positive Reviews

Top rated reviews
5

Money being taken off my card

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5

I've been banking online with this company for about half a year now, and quite frankly being able to track my purchasin...

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5

can i 90 bucks on do you do that today

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5

I shaneice white 9144726977 did not make any transactions in west monroe louisiana i am requesting that my funds be...

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MyVanilla and Skylight One Most Critical Reviews

Lowest rated reviews
1

I am currently in the process of filing a class action lawsuit against this comany. Any other victims that are intereste...

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1

PLEASE LISTEN TO THIS PERSON AND AVOID SKYLIGHT AT ALL COST...

THIS IS THE WORST SERVICE EVER.... their representative...

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1

Purchasing a pre-paid visa card should be easy, but not with MyVanilla. After purchase, they require you to make an...

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1

I've had similar issues as other complaints - fees at "free" atms, many denied transactions, but not once have I been ab...

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MyVanilla and Skylight One Latest Reviews

Recent published reviews
No votes

My son ordered a shirt off the website they took the money off but there saying the order was canceled he didn't cancel...

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No votes

Charges of $30 and small amounts were taking out of my account from the 8th until the 9th i have not swiped or used...

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2.8

You guys gave me back some of the money but Im still missing $50. I had $150 taken off my card at the gas when all I...

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No votes

Your customers service center is one of the most incompetent and most unthinkable companies I have ever had the...

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MyVanilla and Skylight One Products and Services

Most reviewed product and services
  • Myvanilla Prepaid Card (43 reviews)
  • Myvanilla Customer Care (42 reviews)
  • Myvanilla Myvanilla Prepaid Card (39 reviews)
  • Skylight One Account (139 reviews)
  • Skylight One Customer Care (82 reviews)
  • Skylight One Card Activation (47 reviews)