PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MyTicketTracker and Ticketcity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MyTicketTracker
Ticketcity

MyTicketTracker and Ticketcity Overview

Total reviews 652 48
Company responses 0 0
Issues resolved 3 0

MyTicketTracker and Ticketcity Consumer Ratings

Rank
81 out of 285 in Tickets category
63 out of 285 in Tickets category
Customer service
54 in category
70 in category
Exchange, Refund and Cancellation Policy
60 in category
65 in category
Website
77 in category
54 in category
Product or Service Quality
61 in category
83 in category

MyTicketTracker and Ticketcity Rating Details

Customer service
1.5
(292 reviews)
1.3
(25 reviews)
Reviewer's quote

...No customer service. Scam alert!!!..

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...They are very frustrating to work with very poor customer service..

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Exchange, Refund and Cancellation Policy
1.3
(270 reviews)
1.2
(21 reviews)
Reviewer's quote

...Please let me know if they are valid or if I need to request a refund for $469. 31..

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...you people told me you couldnt even get me into the same seats when I was told by a rap in my seats would not be downgraded and they were and yes you did refund me my money that cost me a lot of anxiety mental health issues and my whole weekend it was...

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Website
1.5
(263 reviews)
1.8
(24 reviews)
Reviewer's quote

Phone line always busy! Website is a maze with no exit. When I did talk to an agent she was rude. When using the website they require you to join another site ( Just answer) for $1 and $46 per month...

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...Were now 5 days before the event without a resolution and Im now at the point where Im assuming theyre a shady website just stealing money..

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Product or Service Quality
1.4
(260 reviews)
1.2
(18 reviews)
Reviewer's quote

...I still do not have my tickets and trying to reach a customer service live person is impossible. Stressful situation. Do not use this company...

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...Poor customer service that will not or can not make decisions to solve issues. This was my first and last time using ticketcity. Guess my only option is to dispute charges with my credit card company..

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MyTicketTracker and Ticketcity Pros and Cons

Pros
  • I have no pros
  • Would never put a supervisor on the phone
  • Told me it was my loss
  • There are no pros
  • No pros
  • Web site easy to navigate
Cons
  • Poor customer service
  • Are scammers
  • I was scammed and got poor customer service with no resolution
  • Awful customer service
  • Poor communication
  • Impossible to reach

MyTicketTracker and Ticketcity Most Positive Reviews

Top rated reviews
5

A Refund situation was discussed because of illness. The company was very professional and prompt and resolved the...

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4.8

I see a lot of negative reviews here, but feel need to tell our story. We bought tickets to a Cubs game for our group....

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5

I purchased (2) tickets to Largo on 1/9/24 in the amount of $213.23; when I got to Will Call I was told we had no...

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3.8

I cannot seem to get into my account and I was wondering if someone from your tech support could call me at 540-931-****...

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MyTicketTracker and Ticketcity Most Critical Reviews

Lowest rated reviews
1

NO EMAILS ON MY TICKET PURCHASES.....EVENT CAME AND OVER WITH....WITH NO RESPONSE..MY CREDIT CARDS WERE CHARGED BUT NO...

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1

I ordered tickets for a show. I was told in an email that the tickets would arrive on or before a certain date. At 9:50...

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1

purchased tickets and received NO email confirmation. BUT THEM SURE TOOK MY MONEY RIGHT AWAY. Have been on TWO phones...

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1

What a joke!! I thought I was buying tickets directly from the Theatre (the theatre website linked to ticketycity) and...

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MyTicketTracker and Ticketcity Latest Reviews

Recent published reviews
1

I purchased Metallica concert tickets December 2022 for the Chicago Soldier Field event August 2024. I have not received...

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1.5

Yet no one can tell me when it will be scheduled, and what is the window of time to allow them to reschedule without giv...

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No votes

I had recently tried to purchase concert tickets through you using affirm and i need to make sure that the order will...

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1.2

Couldn't download tickets 4 a basketball game- phone # 2 call weren't available in the emails and run around when it...

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