PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MyTicketTracker and Ticketcity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MyTicketTracker
Ticketcity

MyTicketTracker and Ticketcity Overview

Total reviews 272 35
Company responses 0 0
Issues resolved 2 0

MyTicketTracker and Ticketcity Consumer Ratings

Rank
28 out of 205 in Tickets category
26 out of 205 in Tickets category
Customer service
11 in category
22 in category
Exchange, Refund and Cancellation Policy
12 in category
7 in category
Price Affordability
27 in category
23 in category
Value for money
20 in category
13 in category

MyTicketTracker and Ticketcity Rating Details

Customer service
1.4 (148 reviews)
1.2 (19 reviews)
Reviewer's quote

...Customer service just kept saying no refund company policy. Concert has to be cancelled before refund. Was suppose to send me link to resale tickets and hung up on me...

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Called customer service and was told the tickets I was purchasing at the time were not "in my cart" so it was a free for all. When the checkout page turned blank I was told that the tickets had been sold to someone else while I was checking out. I called customer service and spoke to a live agent...

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Exchange, Refund and Cancellation Policy
1.2 (145 reviews)
1.3 (16 reviews)
Reviewer's quote

ROGER WATERS POSTPONED HIS TOUR IN JULY 2020, NO IDEA IF HE EVER WILL TOUR, THEY WILL NOT REFUND MY MONEY..

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Used the online chat to see what refund policy was with the covid situation. My event was rescheduled due to the covid and i am unable to attend and wanted to see what options were for my Parking Pass. I was told that no refund unless canceled...

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Price Affordability
1.4 (138 reviews)
1.5 (15 reviews)
Reviewer's quote

...Escalated to the supervisor and he couldn't/wouldn't do anything about the price difference. Read up on them online afterward unfortunately and lots of people with the same problems. Should have done my research...

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...I checked the price of the same event at Ticketmaster. Darn it! Ended up paying double price for each ticket. Never again I will do business with them..

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Value for money
1.3 (135 reviews)
1.4 (18 reviews)
Reviewer's quote

...I'm still in the process of trying to get my money back, but after reading some response here I'm starting to doubt I'll ever see my money again..

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...3 weeks later thy give a rescheduled date I can't get my money back for the tickets..

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MyTicketTracker and Ticketcity Pros and Cons

Pros
  • I have no pros
  • Do answer the phone
  • Would never put a supervisor on the phone
  • There are no pros
  • That i thought i had 2 tickets
  • Responsive customer service
Cons
  • Poor customer service
  • I was scammed fraudulent company
  • Are scammers
  • Poor communication
  • Impossible to reach
  • Awful customer service

MyTicketTracker and Ticketcity Most Positive Reviews

Top rated reviews
5

Sue was patient, efficient, knowledgeable, funny and personable‼
Just an amazing, amazing person and employee.
Suzanne McM...

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4.8

I see a lot of negative reviews here, but feel need to tell our story. We bought tickets to a Cubs game for our group....

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5

Purchased in July trough PayPal, with smooth transaction. Received a 8-digit login and confirmation number. Logged in re...

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No votes

MyTicketTracker and Ticketcity Most Critical Reviews

Lowest rated reviews
1

This company sells tickets on GoodSeatsTickets.com. They advertise instant electronic tickets, but fail to provide...

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1

Yesterday, I decided on my lunch (and in a rush), that I would purchase tickets to the Trans-Siberian Orchestra playing...

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1

I ordered tickets for the Hollywood Bowl for A Chorus Line and Gladys Knight and Tower of Power. Costs over $400.00....

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1

Ticket city is dishonest in its presentation. Bought tickets for a concert and we did not get the seats that were...

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MyTicketTracker and Ticketcity Latest Reviews

Recent published reviews
1

ROGER WATERS POSTPONED HIS TOUR IN JULY 2020, NO IDEA IF HE EVER WILL TOUR, THEY WILL NOT REFUND MY MONEY

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No votes

Ticketcity
My order ID #32079052
When can I expect refund for canceled Oklahoma at Army football game.
Phil

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1.4

I never got to speak with a human. I have sent an email and have not heard back. My concert has been pos th phoned for...

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2.8

Used the online chat to see what refund policy was with the covid situation. My event was rescheduled due to the covid...

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MyTicketTracker and Ticketcity Products and Services

Most reviewed product and services
  • Mytickettracker Concert Ticket (62 reviews)
  • Mytickettracker Event Ticket (20 reviews)
  • Mytickettracker Shipping Service (14 reviews)
  • Ticketcity Concert Ticket (4 reviews)
  • Ticketcity Shipping Service (3 reviews)
  • Ticketcity Sport Ticket (3 reviews)