PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MyTicketTracker and Ticketcity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


MyTicketTracker and Ticketcity Overview

Total reviews
Company responses
Issues resolved

MyTicketTracker was first mentioned on PissedConsumer on Nov 21, 2015 and since then this brand received 223 reviews. It is 192 reviews more than Ticketcity received since Apr 1, 2008.

MyTicketTracker and Ticketcity Consumer Ratings

28 out of 268 in Tickets category
31 out of 268 in Tickets category
Customer service
10 in category
17 in category
Exchange, Refund and Cancellation Policy
7 in category
5 in category
Price Affordability
27 in category
20 in category

According to consumer ratings and reviews, MyTicketTracker ranks 3 points higher in the Tickets category than Ticketcity. People gave MyTicketTracker 1.4 stars for Customer service criterion in Tickets category and it is 61 points higher than the worst rated brand in this category. At the same time, Ticketcity was rated 1.2 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ticketcity has a higher rating than MyTicketTracker. Regarding Price Affordability criterion, consumers gave MyTicketTracker 1.3 stars and it is 62% greater than other in category. Ticketcity however was rated 1.5 stars and it is 72% greater than other in category.

MyTicketTracker and Ticketcity Rating Details

Customer service
1.4 (124 reviews)
1.2 (17 reviews)
Reviewer's quote

WORST CUSTOMER SERVICE CUSTOMER EVER! THEY WILL ROB YOUR MONEY $$$ AND RUN!!! I FOUND OUT THAT THEY SOLD ME A FRAUDULENT TICKETS! - One of the most unprofessional, rude, terrible attitudes customer service company ever dealt with - I wouldn't even hire any of those employees for my company but I...


They circumvent customers by routing everything through A. I. My question could not be answered by any of the prompts...

alexander s
Exchange, Refund and Cancellation Policy
1.3 (119 reviews)
1.4 (14 reviews)
Reviewer's quote

Bought tickets two days before they were released and panicked and tried to cancel and get them through a reputable company but can’t get through to speak to anyone. I haven’t bought tickets in 39 years and chose badly!!!!!!

Cynthia F

Rip-Off Artists Their guarantee states "You will receive the same tickets you purchased" and if not you will get a refund. The tickets I received were THIRTEEN ROWS below the tickets I purchased! This is unacceptable, especially at a football game as we would not be able to see, which is why we...

Diane M
Price Affordability
1.3 (116 reviews)
1.5 (14 reviews)
Reviewer's quote

...Escalated to the supervisor and he couldn't/wouldn't do anything about the price difference. Read up on them online afterward unfortunately and lots of people with the same problems. Should have done my research...

Rachel S

...I checked the price of the same event at Ticketmaster. Darn it! Ended up paying double price for each ticket. Never again I will do business with them..

Ivan R

MyTicketTracker and Ticketcity Pros and Cons

  • Nil
  • I have no pros
  • Do answer the phone
  • That i thought i had 2 tickets
  • Responsive customer service
  • Fast delivery
  • I was scammed and got poor customer service with no resolution
  • I was scammed fraudulent company
  • Way they falsely advertised
  • Poor communication
  • Impossible to reach
  • Awful customer service

MyTicketTracker and Ticketcity Most Positive Reviews

Top rated reviews

Sue was patient, efficient, knowledgeable, funny and personable‼
Just an amazing, amazing person and employee.
Suzanne McM...


I see a lot of negative reviews here, but feel need to tell our story. We bought tickets to a Cubs game for our group....

MyTicketTracker and Ticketcity Most Critical Reviews

Lowest rated reviews

This company sells tickets on GoodSeatsTickets.com. They advertise instant electronic tickets, but fail to provide...


Yesterday, I decided on my lunch (and in a rush), that I would purchase tickets to the Trans-Siberian Orchestra playing...

MyTicketTracker and Ticketcity Latest Reviews

Recent published reviews

Please call me now! Cathy Binder 214-458-1892

Read all 223 reviews

Order 4 Chicago bears ticket never received tickets can’t speak to anyone in customer service and I paid

Read all 31 reviews

MyTicketTracker and Ticketcity Products and Services

Most reviewed product and services
  • Mytickettracker Concert Ticket (52 reviews)
  • Mytickettracker Event Ticket (19 reviews)
  • Mytickettracker Shipping Service (10 reviews)
  • Ticketcity Concert Ticket (4 reviews)
  • Ticketcity Shipping Service (3 reviews)
  • Ticketcity Sport Ticket (3 reviews)