PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TempurPedic and MyPillow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TempurPedic
MyPillow

TempurPedic and MyPillow Overview

Total reviews
340
3646
Company responses
0
0
Issues resolved
4
10

MyPillow was first mentioned on PissedConsumer on Jun 27, 2012 and since then this brand received 3646 reviews. It is 3306 reviews more than TempurPedic received since Jan 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TempurPedic customer support team than with MyPillow customer service.

TempurPedic and MyPillow Consumer Ratings

Rank
45 out of 310 in Bed and Bath category
52 out of 310 in Bed and Bath category
Product or Service Quality
44 in category
33 in category
Customer service
38 in category
26 in category
Exchange, Refund and Cancellation Policy
40 in category
23 in category

According to consumer ratings and reviews, TempurPedic ranks 7 points higher in the Bed and Bath category than MyPillow. People gave TempurPedic 1.4 stars for Product or Service Quality criterion in Bed and Bath category and it is 36 points higher than the worst rated brand in this category. At the same time, MyPillow was rated 1.7 stars for Product or Service Quality criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that MyPillow has a higher rating than TempurPedic. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave TempurPedic 1.3 stars and it is 49% worse than other in category. MyPillow however was rated 1.8 stars and it is 71% greater than other in category.

TempurPedic and MyPillow Rating Details

Product or Service Quality
1.4 (71 reviews)
1.7 (1499 reviews)
Reviewer's quote

...I honestly have no complaints with customer service, everyone seemed to be very knowledgeable and friendly. The only con to me is the shipping time which they claim is 7-15 business days but I’m getting a new bed for free and it was very easy to file the claim..

PissedConsumer1706627

I just recently purchased two my pillow Queen firm. They were queen-size all right but not firm. In fact I wouldn't even call them soft they feel like they are half full. I previously purchased similar pillows through this company when they first started. They were great. The new pillows are a...

PissedConsumer1724299
Customer service
1.6 (70 reviews)
1.9 (1305 reviews)
Reviewer's quote

The supervisor hung up on me when I asked about my overnight delivery!

PissedConsumer1706547

...I want to talk to customer service !!! You have no choice but leave a message and then you get disconnected. WHAT A JOKE!!!! Mike Lindell ought to rethink about what kind of opening statement he wants to leaves when you call the 800#..

PissedConsumer1705080
Exchange, Refund and Cancellation Policy
1.3 (67 reviews)
1.8 (1263 reviews)
Reviewer's quote

...We ordered a Purple (purple series 3 ) mattress today, and it has a100% guaranty of Love it or return it for a full refund. They say to sleep on it at least 30 nights. (Have 100 days to return)..

Shelisa S

...I understand, from reading reviews, you don't stand by your claim of refunding money. You are a crook with a *** line of a salesman..

Sophie C

TempurPedic and MyPillow Pros and Cons

Pros
  • Store where i purchaced
  • Answered the phone
  • Bed is amazing
  • Extreme comfort
  • Great product
  • Awesome peaceful sleep
Cons
  • Terrible customer service
  • Warrant and customer service
  • Mattress at all
  • Pillow quality
  • False advertising
  • Customer service

TempurPedic and MyPillow Most Positive Reviews

Top rated reviews
5

Hi,

I have a tempurpedic mattress in king size bed and it is celebrity.

I enjoy the pillowtop and get a very good nig...

5

I used to wake up several times a night with neck pain, having to adjust my pillows. I have purchased so many different...

TempurPedic and MyPillow Most Critical Reviews

Lowest rated reviews
1


On 8/30/14 we bought a Tempur-Pedic Cloud Supreme. We had been very disappointed with our experience with innerspring...

1

The pillow bunches up on the sides and I am constantly waking up to readjust to my head. I have a stiff neck and have...

TempurPedic and MyPillow Latest Reviews

Recent published reviews
1.4

I purchased a tempurPedic 3 years ago for $2000. This was the biggest mistake I have ever made. I wake up with neck,...

Read all 340 reviews

I wrote an email about the 'blitz of advertising' that is always on the Television. I'm so sick of it that I wouldn't...

Read all 3646 reviews

TempurPedic and MyPillow Products and Services

Most reviewed product and services
  • Tempurpedic Mattress (228 reviews)
  • Tempurpedic Bed (56 reviews)
  • TempurPedic Tempur-cloud Extra-soft Mattress (7 reviews)
  • Mypillow Pillow (2383 reviews)
  • Mypillow Commercial (238 reviews)
  • Mypillow Buy One Get One Free Deal (139 reviews)