PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TempurPedic and MyPillow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TempurPedic
MyPillow

TempurPedic and MyPillow Overview

Total reviews 451 4469
Company responses 0 0
Issues resolved 4 21

TempurPedic and MyPillow Consumer Ratings

Rank
89 out of 382 in Bed and Bath category
80 out of 382 in Bed and Bath category
Customer service
65 in category
48 in category
Product or Service Quality
86 in category
69 in category
Exchange, Refund and Cancellation Policy
70 in category
45 in category
Delivery Service
51 in category
59 in category

TempurPedic and MyPillow Rating Details

Customer service
1.5
(133 reviews)
1.9
(1671 reviews)
Reviewer's quote

...Tempur-pedic beds maybe a great bed but customer service sucks..

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I was calling to purchase a replacement cover for my dog bed and the customer service agent found it was under warranty and is sending a new one. I had no idea it was still under warranty. If he had not told me I would have had to buy a new one..

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Product or Service Quality
1.5
(129 reviews)
1.8
(1864 reviews)
Reviewer's quote

I had no way to know any different until I purchased the pillows and was able to read the product tag. I would like to know- when I ordered the pillows back in December 2019, how was I supposed to read the minds of Tempur-Pedic in order to know that the Tempur-Pedic website was incorrect, and the...

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...Fine product, taunting and irritating follow up. Okay, done venting. Please stop the harassment..

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Exchange, Refund and Cancellation Policy
1.4
(116 reviews)
1.8
(1583 reviews)
Reviewer's quote

Cant reach any customer service rep to help with an exchange of a 3 day use power base that is not working properly. They make it almost impossible to take care of your issue..

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...I guess I will keep them because, according to other customers, they are a hassle to return and receive a full refund. But I will never buy from this company again. They need a class action lawsuit filed against them for lying about their products..

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Delivery Service
2.5
(110 reviews)
2.4
(1531 reviews)
Reviewer's quote

"Free white glove " delivery service is basically holding it hostage and Tempur- pedic has done little to help. Have taken 2 days off work to wait around on them ALL DAY and they didn't call. Called customer service multiple times and have been lied to - told that my issue would be escalated but...

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...FedEx stated that "My Pillow" uses their cheap delivery service and there is NO GUARANTEE DELIVERY DATE!!! After reading the reviews for these pillows I'm not sure we want them; foam pillow that flattens out. Starting to believe this is one of the biggest scams going. BEWARE!!!!!!!!!!!!!!..

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TempurPedic and MyPillow Pros and Cons

Pros
  • Store where i purchaced
  • Quality issue and warranty
  • Hard
  • Extreme comfort
  • Great product
  • Awesome peaceful sleep
Cons
  • Terrible customer service
  • Warrant and customer service
  • Permannt valleys and sag spots
  • Pillow quality
  • Customer service
  • False advertising

TempurPedic and MyPillow Most Positive Reviews

Top rated reviews
5

Hi,

I have a tempurpedic mattress in king size bed and it is celebrity.

I enjoy the pillowtop and get a very good nig...

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5

Had my pillows a few years now, they are fabulous! Wash & dry them every few months and they fluff up like new...

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5

My remote apparently went into child lock. Its taking me a month to get it fixed for me by calling customer service at T...

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5

no complaints at all, just needed help finding my tnvoice receipt. it was resolved and very happy with Mike Lindell and...

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TempurPedic and MyPillow Most Critical Reviews

Lowest rated reviews
1

My new Tempur-pedic bed came damaged and had to be returned. I already waited 2 weeks but it would be 2 more weeks for...

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1

This is the worst pillow I ever bought. It goes flat and gives no support. All those lumps inside -- what in the world...

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1

We had a Temperpedic mattress go bad after about 5 years. We tried a 1/4 turn on the mattress in April to see if that...

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1

Mike Lindell is driving me crazy with non stop *** commercials, give us a break you *** HOLE, we don't want your...

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TempurPedic and MyPillow Latest Reviews

Recent published reviews
1

Just want to warn anyone who have one or are considering purchasing a Tempur-Pedic USA mattressthey grow mold out of now...

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No votes

My name Avikal Srivastava, my face book id Avikal Srivastava, my email id avikal_sri@***.co.in and my mobile no....

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1

I am disabled enough Colorado due to my health. I was in a car accident decades ago and it was fortunate that my doctor...

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5

No complaints at all! I recommend to anyone needing any of their products that they check out the full list and...

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