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My Family Mobile

Telecommunications
  • 0 ISSUES RESOLVED
  • 125 TOTAL REVIEWS
  • $18.2K CLAIMED LOSSES
  • $478 AVERAGE LOSS
1.4
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • I never had any problems until about a couple of months ago 5
  • Affordable 3
  • I had no problems until they switched to tracfone management 2
  • Good service but should be able to hit a cancellation button 2
  • Worse so called prepaid company 1

Customers don't like

  • Customer service7
  • Phone service was not great and customer service sucks5
  • Reliability4
  • Website or customer service3
  • Closing account when i needed to pay a bill3
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Tracfone

Telecommunications
  • 15 ISSUES RESOLVED
  • 1088 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $421 AVERAGE LOSS
1.8
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • No contract 12
  • Price 11
  • Good service for years 11
  • Cost when i used very few minutes 11
  • Having the same phone number 7

Customers don't like

  • Poor customer service39
  • Untrained call centers8
  • Nonresponsive5
  • No resolution to my problem5
  • Worst customer service ever3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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