PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and My Family Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
My Family Mobile

Total Wireless and My Family Mobile Overview

Total reviews 802 188
Company responses 0 0
Issues resolved 4 0

Total Wireless and My Family Mobile Consumer Ratings

Rank
158 out of 1438 in Telecommunications category
367 out of 1438 in Telecommunications category
Customer service
190 in category
299 in category
Website
199 in category
328 in category
Product or Service Quality
141 in category
267 in category
Reliability
97 in category
207 in category

Total Wireless and My Family Mobile Rating Details

Customer service
1.4 (468 reviews)
1.1 (100 reviews)
Reviewer's quote

Customer Service Rep who suggested I may need a new SIM card. I installed that and still had the same problem. It has now been five months of back-and-forth phone calls between Total Wireless, Samsung and uBreakiFix (who I was told to take my phone to for repairs after being told by Total Wireless...

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...They're customer service is by FAR the worst ever..

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Website
1.9 (425 reviews)
1.5 (95 reviews)
Reviewer's quote

...Used the method in the website. No deal. I can't stand this company...

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I went on family mobile website on July 4th & pd my bill. I got up July 5th & my phone had been turned off. I get txt messeages everytime i use my card & knew it had already been taken off my card so i call them...

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Product or Service Quality
1.9 (417 reviews)
1.4 (87 reviews)
Reviewer's quote

...Price is great, wish the service was still great..

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... network connection I spend no lie sometimes more hours on my phone with them as a regular employee would at work for them every month and no compensation for service lost no discount next month not even a real apology just a yes Mr. Greg we are trying to fix that now let's go through your phone and fix the problem. My phone is the same this month and last month and the month before that except the...

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Reliability
1.9 (413 reviews)
1.5 (87 reviews)
Reviewer's quote

after talking with customer service they assured me that all my contacts and pictures could be transferred from my old alcotel flip phone after explaining that my phone did not have a sim card. I had to get a new phone due to service would end jan. 2021. I was on the phone with someone I could...

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I have been a long time costumer and due to COVID Ive been out of work and I asked for a phone extension and the family mobile employee said I couldnt get a extension and she was very rude I stayed on the phone for an hour all she was saying for an hour was hello sir are you still there she could...

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Total Wireless and My Family Mobile Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • I never had any problems until about a couple of months ago
  • Affordable
  • Worse so called prepaid company
Cons
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support
  • Customer service
  • Phone service was not great and customer service sucks
  • Website or customer service

Total Wireless and My Family Mobile Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

This is the worst service I have ever receiived. Will not let me change password. Always wants me to use a temp....

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

Good plan for the dollars.
It's hard to get to talk to someone. (takes several minutes) And they don't always speak clear...

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Total Wireless and My Family Mobile Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

I purchased a WalmartFamilyPlan Phone on Oct.30,2014. Nobody in electronics to help me. Had to make second trip for...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

To me its the wording of the account that irks me the most, just exactly what does "prepaid" mean if when I cancel...

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Total Wireless and My Family Mobile Latest Reviews

Recent published reviews
No votes

Added min to my phone says reinsert sim already tried

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1

I have been a long time costumer and due to COVID Ive been out of work and I asked for a phone extension and the family...

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1.2

The data service on my phone never worked properly despite repeated calls to their "customer no service". Every time I...

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1

Every month I have to call in to see why I am having a problem with my internet or my network connection I spend no lie...

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Total Wireless and My Family Mobile Products and Services

Most reviewed product and services
  • Total Wireless Customer Care (146 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (62 reviews)
  • My Family Mobile Mobile Phone Service (47 reviews)
  • My Family Mobile Customer Care (27 reviews)
  • My Family Mobile Phone Service (27 reviews)