PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and My Family Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
My Family Mobile

Total Wireless and My Family Mobile Overview

Total reviews 826 198
Company responses 0 0
Issues resolved 4 0

Total Wireless and My Family Mobile Consumer Ratings

Rank
169 out of 1429 in Telecommunications category
336 out of 1429 in Telecommunications category
Customer service
211 in category
330 in category
Website
201 in category
340 in category
Product or Service Quality
153 in category
287 in category
Price Affordability
65 in category
156 in category

Total Wireless and My Family Mobile Rating Details

Customer service
1.4 (478 reviews)
1.1 (106 reviews)
Reviewer's quote

...After 4 hours with their garbage chat service and being switched between customer service reps they told me my phone was no good and I needed to buy one from Verizon. When I told them I use their compatibility checker they said sorry can't help you..

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...wing it to go w/out review and it's only getting further out of control as if it were a beast on a ravegous path of dishonesty and definitely by far the worst customer service I've evr recieved in this country from any provisioner of a professional service or supplier of goods I've sequestered or needed period. Take a look at their stats and ...

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Website
1.9 (437 reviews)
1.5 (100 reviews)
Reviewer's quote

It's not worth the headaches, the website sucks, its constantly glitching and freezes up (on any device new or old I have tried), making checking your account about as easy as navigating through a 100sf area, filled with 50 puppies, and trying not to step in crap. Its insane, I've had it, take it...

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...Needlessly complicated when this kind of thing could be easily done through a website or app..

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Product or Service Quality
1.9 (431 reviews)
1.4 (93 reviews)
Reviewer's quote

I tried to contact the company to cancel my service and couldn't get to a person nor an option to cancel it as it's no longer needed, I even sent an e-mail twice and it came back as invalid..

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...Instead of being given a new number, they cancelled my service. I called in and did the online chat. They told me I need to purchase a new sim card and service...

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Price Affordability
3.1 (423 reviews)
2.5 (95 reviews)
Reviewer's quote

Now I have moved on to another provider and Total Wireless is refusing to unlock my phone which I purchased from them by paying the full price. Spent hours and hours trying to get some help with this. Most of the time when I ask for a manager they put me on hold and after 10 to 15 minutes I just...

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...carrier if they wanted a payment double our plan they said they weren't able to do it I hung up checked my account online and they magically fixed the price they are a bunch of...

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Total Wireless and My Family Mobile Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • I never had any problems until about a couple of months ago
  • Affordable
  • Worse so called prepaid company
Cons
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support
  • Customer service
  • Phone service was not great and customer service sucks
  • Website or customer service

Total Wireless and My Family Mobile Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

This is the worst service I have ever receiived. Will not let me change password. Always wants me to use a temp....

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

Good plan for the dollars.
It's hard to get to talk to someone. (takes several minutes) And they don't always speak clear...

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Total Wireless and My Family Mobile Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

I purchased a WalmartFamilyPlan Phone on Oct.30,2014. Nobody in electronics to help me. Had to make second trip for...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

To me its the wording of the account that irks me the most, just exactly what does "prepaid" mean if when I cancel...

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Total Wireless and My Family Mobile Latest Reviews

Recent published reviews
2.4

I have been a customer of theirs for several years.
I have good service everywhere I go and I travel extensively.
I used t...

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1

No matter what I do no matter what PC I use no matter what phone are use I cannot login to my family mobile to pay my...

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3.8

Seems to be resolved. After Speaking with them over three weeks they finally were able to get our phone working.

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3.1

I requested a new phone number. Instead of being given a new number, they cancelled my service. I called in and did the...

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Total Wireless and My Family Mobile Products and Services

Most reviewed product and services
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Total Wireless Phone Service (40 reviews)
  • My Family Mobile Mobile Phone Service (48 reviews)
  • My Family Mobile Phone Service (27 reviews)
  • My Family Mobile Phone Plan (19 reviews)