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My Family Mobile

Telecommunications
  • 0 ISSUES RESOLVED
  • 146 TOTAL REVIEWS
  • $18.3K CLAIMED LOSSES
  • $456 AVERAGE LOSS
1.4
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • I never had any problems until about a couple of months ago 6
  • Affordable 4
  • I liked the service fine before tracfone bought it 3
  • Worse so called prepaid company 2
  • Price of service a month 2

Customers don't like

  • Customer service9
  • Phone service was not great and customer service sucks5
  • Website or customer service4
  • Reliability4
  • Customer service and not willing to work with you3
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Total Wireless

Telecommunications
  • 4 ISSUES RESOLVED
  • 497 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $9.7K AVERAGE LOSS
1.9
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Price 22
  • Potential to save lots on cell bill 8
  • Coverage 8
  • Great value for the money 7
  • Data amount 6

Customers don't like

  • Customer service24
  • Incompetent tech support6
  • Loss of money5
  • Worst support ever4
  • Wasting hours of time n money4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1332797

The comparison is specious -- both are owned by Tracfone, which seems to be working hard to be named the worst cell phone company of all time. Some of Family Mobile's problems might be put down to having just been acquired by Tracfone, but that doesn't change the fact that customer service at Family Mobile took a nosedive when T-Mobile sold FM to Tracfone.

Anonymous
to Craig #1360230

Totally agree!! Have been LOYAL FM customer for several years...3 different phones...all was great til the switch.

CS SUCKS!!

I have always paid on the 3rd due to my pay period and now they want on the 1st...no exceptions.....their solution...your phone just won't work for 2 days!! ARE YOU KIDDING!!