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My Family Mobile

Telecommunications
  • 0 ISSUES RESOLVED
  • 82 TOTAL REVIEWS
  • $7.3K CLAIMED LOSSES
  • $234 AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • I never had any problems until about a couple of months ago 2
  • I had no problems until they switched to tracfone management 1
  • Price is ok 1
  • Sends confirmation texts for paid bills 1
  • Worse so called prepaid company 1

Customers don't like

  • Closing account when i needed to pay a bill3
  • Reliability2
  • Reduced speeds by t mobil1
  • Website or customer service1
  • Rude customer service and my issue is not resolved1
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Total Wireless

Telecommunications
  • 2 ISSUES RESOLVED
  • 294 TOTAL REVIEWS
  • $58.7K CLAIMED LOSSES
  • $838 AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Price 17
  • Potential to save lots on cell bill 7
  • Coverage 5
  • Customer service and best prices for coverage 4
  • Great value for the money 4

Customers don't like

  • Customer service4
  • Worst support ever4
  • Loss of money4
  • Poor customer service4
  • Wasting hours of time n money3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Craig
#1332797

The comparison is specious -- both are owned by Tracfone, which seems to be working hard to be named the worst cell phone company of all time. Some of Family Mobile's problems might be put down to having just been acquired by Tracfone, but that doesn't change the fact that customer service at Family Mobile took a nosedive when T-Mobile sold FM to Tracfone.