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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 154 TOTAL REVIEWS
Rank
270 out of 1843
in Telecommunications category
Rating Details
Customer service
Website
Billing Practices
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.9
40 reviews
2.1
21 reviews
1.5
18 reviews
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 556 TOTAL REVIEWS
Rank
110 out of 1843
in Telecommunications category
Rating Details
Customer service
Website
Billing Practices
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    807
  • SUCCESSFUL
    93%
  • AVG CALL DURATION
    04:12
  • ISSUES RESOLVED
    9%
Top Products and Services
2.6
84 reviews
2.4
81 reviews
2.6
37 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare My Family Mobile vs Total Wireless?

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Anonymous
#1332797

The comparison is specious -- both are owned by Tracfone, which seems to be working hard to be named the worst cell phone company of all time. Some of Family Mobile's problems might be put down to having just been acquired by Tracfone, but that doesn't change the fact that customer service at Family Mobile took a nosedive when T-Mobile sold FM to Tracfone.

Anonymous
to Craig #1360230

Totally agree!! Have been LOYAL FM customer for several years...3 different phones...all was great til the switch.

CS SUCKS!!

I have always paid on the 3rd due to my pay period and now they want on the 1st...no exceptions.....their solution...your phone just won't work for 2 days!! ARE YOU KIDDING!!

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