PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walmart Family Mobile and TMobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walmart Family Mobile
TMobile

Walmart Family Mobile and TMobile Overview

Total reviews 374 2023
Company responses 0 0
Issues resolved 1 21

Walmart Family Mobile and TMobile Consumer Ratings

Rank
474 out of 2019 in Telecommunications category
426 out of 2019 in Telecommunications category
Customer service
471 in category
396 in category
Website
450 in category
329 in category
Reliability
345 in category
370 in category
Product or Service Quality
443 in category
364 in category

Walmart Family Mobile and TMobile Rating Details

Customer service
1.3
(187 reviews)
1.4
(704 reviews)
Reviewer's quote

...Whenever I have called customer service regarding an issue (maybe a half dozen times total ) never never have I had a satisfactory outcome. They refuse to fix the issue or sothere jpb. This last issue was in regards to their rewards program...

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My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

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Website
1.6
(174 reviews)
1.9
(625 reviews)
Reviewer's quote

Website will not allow me to sign up and talking with someone does absolutely nothing! They tell you to try it again in a day or two! It's a joke..

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...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

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Reliability
1.7
(172 reviews)
1.6
(628 reviews)
Reviewer's quote

Needed to replace my little boys broken phone. Customer service asked for two most frequently called numbers that my son dialed using the phone. Well, my son only calls my number no other numbers. Walmart Family Mobile refused to register the new phone unless we provide a second number that my son...

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I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Product or Service Quality
1.5
(170 reviews)
1.7
(631 reviews)
Reviewer's quote

...when I purchased it's been in the same phone since I got it this is the phone I purchased and called several times about it and finally they fixed it but my service is still slow y'all owe me a month of...

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...Instead, they called tmobile customer service, gave me the phone and I was stuck filing a claim instead of doing it later when I returned home. Then we get the new phone and you can't activate the Sim through automation. After several tries, I finally reached someone in a different country...

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Walmart Family Mobile and TMobile Pros and Cons

Pros
  • Affordable
  • I never had any problems until about a couple of months ago
  • Price of service a month
  • Pricing of the plans
  • No pros
  • Price
Cons
  • Customer service
  • Website or customer service
  • Pathetic family mobile service and payment servicing
  • Customer service
  • Customer support
  • Service

Walmart Family Mobile and TMobile Most Positive Reviews

Top rated reviews
5

It was quick and what I wanted Thank you
It was a good experience. It was an easy process Thanks again

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5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

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5

My phones have been turned off. Did not recieve a bill and I am an essential walmart associate and am an senior citizen...

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5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

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Walmart Family Mobile and TMobile Most Critical Reviews

Lowest rated reviews
1

Needed to replace my little boys broken phone. Customer service asked for two most frequently called numbers that my son...

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1

I have been following up with T-mobile customer service regarding a Promo offer, for which I am not getting any help for...

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1

I bought a family mobile phone 4 days ago they cant get my phone activated ive called them 4 days now one pissed off...

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1

Im trying to find out how much I owe on a old bill but when I finally got through to someone I got hung up on. I'm...

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Walmart Family Mobile and TMobile Latest Reviews

Recent published reviews
No votes

I have paid for this service twice and it's connected but I still have no data. Then with no data I was given a number...

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1

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was...

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No votes

Yea I'm pissed. I have my security pin number for my account but it wont allow me to cut my service off on my phone...

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No votes

I have had T-Mobile for 9 years and never had a problem trying to reach customer service. I had to call the president's...

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