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My Family Mobile

Telecommunications
  • 0 ISSUES RESOLVED
  • 113 TOTAL REVIEWS
  • $18.1K CLAIMED LOSSES
  • $490 AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • I never had any problems until about a couple of months ago 5
  • Affordable 3
  • I had no problems until they switched to tracfone management 2
  • Good service but should be able to hit a cancellation button 2
  • Worse so called prepaid company 1

Customers don't like

  • Phone service was not great and customer service sucks5
  • Reliability4
  • Website or customer service3
  • Closing account when i needed to pay a bill3
  • Unavailability of call detail2
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Tmobile

Telecommunications
  • 4 ISSUES RESOLVED
  • 1078 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $851 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Plans 7
  • Not much to like 7
  • Pricing of the plans 6
  • Sales representative 4
  • Price 4

Customers don't like

  • Customer support12
  • Service9
  • Customer service6
  • Billing6
  • Deceptive billing5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1372647

My Family Mobile was OK until it was purchased by TracFone around April 2017.Their billing and customer service quality immediately went down the toilet.

I researched other discount cell plans but discovered that all the ones that were suited to my needs (bring-your-own-phone, GSM, no contract) were owned by TracFone.

After the second time my service was shut off by TracFone with no warning "for nonpayment" after I had paid(!), I decided no discount was worth the risk of unreliable phone service, so I switched both my lines to T-Mobile. I found T-Mobile had just introduced an age 55+ plan that gave me everything I was getting from MFM and more for roughly the same price.

Though T-Mobile doesn't always get stuff right the first time (I had to call in three times to be billed the correct amount for the new plan) they are at least responsive and their phone agents are intelligible.I am much happier now at T-Mobile.