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My Family Mobile

1.6
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 157 TOTAL REVIEWS
Rank
270 out of 1865
in Telecommunications category
Rating Details
Customer service
Website
Billing Practices
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.9
41 reviews
2.1
23 reviews
1.7
21 reviews

Tmobile

1.7
?

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  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1186 TOTAL REVIEWS
Rank
206 out of 1865
in Telecommunications category
Rating Details
Customer service
Website
Billing Practices
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    10:17
  • ISSUES RESOLVED
    0%
Top Products and Services
2
197 reviews
2.1
111 reviews
1.8
85 reviews

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Anonymous
#1372647

My Family Mobile was OK until it was purchased by TracFone around April 2017. Their billing and customer service quality immediately went down the toilet.

I researched other discount cell plans but discovered that all the ones that were suited to my needs (bring-your-own-phone, GSM, no contract) were owned by TracFone.

After the second time my service was shut off by TracFone with no warning "for nonpayment" after I had paid(!), I decided no discount was worth the risk of unreliable phone service, so I switched both my lines to T-Mobile. I found T-Mobile had just introduced an age 55+ plan that gave me everything I was getting from MFM and more for roughly the same price.

Though T-Mobile doesn't always get stuff right the first time (I had to call in three times to be billed the correct amount for the new plan) they are at least responsive and their phone agents are intelligible. I am much happier now at T-Mobile.

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