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Musicians Friend

Music stores
  • 3 ISSUES RESOLVED
  • 89 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Warranty on the website 1
  • To be able to an extend resolve the issues at hand 1
  • Sales promotions 1
  • Products 1
  • Product selection and website 1

Customers don't like

  • Customer service8
  • Paying for product not available when on back order2
  • Lack of obvious organisation and communication between depts2
  • Them not fulfilling the warranty1
  • That i have no item for my 450 dollars1
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Sam Ash

Music stores
  • 1 ISSUES RESOLVED
  • 47 TOTAL REVIEWS
  • $4.1K CLAIMED LOSSES
  • $275 AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Products diversity 1

Customers don't like

  • This was a simple refund1
  • Still waiting for over a month for replacement guitar1
  • Mangers deception1
  • Exchange policy1
  • Edison nj store1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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