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Musicians Friend

Auctions and Internet Stores
  • 3 ISSUES RESOLVED
  • 76 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $4K AVERAGE LOSS
2.2
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Product selection and website 1
  • Warranty on the website 1

Customers don't like

  • Customer service4
  • Paying for product not available when on back order2
  • Service refusal1
  • Them not fulfilling the warranty1
  • That i have no item for my 450 dollars1
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Sam Ash

Shopping
  • 1 ISSUES RESOLVED
  • 39 TOTAL REVIEWS
  • $4.4K CLAIMED LOSSES
  • $272 AVERAGE LOSS
2.0
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Products diversity 1

Customers don't like

  • 90 percent of website is on backorder1
  • Exchange policy1
  • Still waiting for over a month for replacement guitar1
  • This was a simple refund1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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