PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Music And Arts and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Music And Arts
Thumbtack

Music And Arts and Thumbtack Overview

Total reviews 198 3005
Company responses 0 0
Issues resolved 2 6

Music And Arts and Thumbtack Consumer Ratings

Rank
38 out of 204 in Music stores category
69 out of 326 in Auctions and Marketplaces category
Customer service
26 in category
39 in category
Exchange, Refund and Cancellation Policy
25 in category
48 in category
Website
31 in category
64 in category
Discounts and Special Offers
21 in category
77 in category

Music And Arts and Thumbtack Rating Details

Customer service
1.3 (118 reviews)
1.8 (1184 reviews)
Reviewer's quote

Music and Arts has the worst customer service, shady and unethical business practices. My son's instrument was left in the band room at the end of the school year in 2019. He did not play it for an entire year was not in band the entire year 2019-****...

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the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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Exchange, Refund and Cancellation Policy
1.4 (96 reviews)
1.7 (1043 reviews)
Reviewer's quote

He apologized but said he could not issue a refund for the 2 months we had been charged while school was out. He gave me a number to customer service, in which spoke with a rep who told me she would reach out to the District Manager and personally call me back within 48 hours. This call took place...

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Vendors and Professionals BE AWARE Thumbtack will charge you wrongfully for leads, even tho they admit you should not be charged, they still don't give you refund for it. You get charged even tho lead is not in your budget range. I have email from support team member stating i should not be charged...

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Website
1.9 (86 reviews)
2.2 (1071 reviews)
Reviewer's quote

...Upon checkout, there was no option to pay with a GC so I called the 800 number listed on the website. After over 10 mins on hold, the call was answered by an overseas call center that informed me that the gift card was only redeemable in store. So I called a store and ordered my strings...

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...Tolbert identified herself as the CEO of this company and was hired by me using the Thumbtack website to prepare my 2019 taxes. She was finished in approximately 20 minutes. She approached my taxes as if it was a EZ form or did she use a Turbo aid to wing it...

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Discounts and Special Offers
1.6 (79 reviews)
1.6 (710 reviews)
Reviewer's quote

The sales rep who comes to my school goes out of his way, and will even make a special trip to pick up or deliver instruments that need repair. Going beyond all that, when my own instrument needed repair, one of the employees called the manufacturer in Germany to get more information about the part...

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...After spending about $2000 we have zero leads, customers and even low ball offers don't seem to get a response..

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Music And Arts and Thumbtack Pros and Cons

Pros
  • Nice guys at store
  • Prices were good online
  • Price if the utem
  • Concept
  • Idea
  • Customer service
Cons
  • Customer service
  • Multiple charges to my acct
  • Lack of any customer service
  • Lost money
  • No accountability
  • Customer service

Music And Arts and Thumbtack Most Positive Reviews

Top rated reviews
5

Their website says you are covered if your instrument is lost or stolen. What they tell you over the phone is that...

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

I host a trivia show (where I need a speaker system with microphone and music) at a local bar. I ordered a $200 kit from...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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Music And Arts and Thumbtack Most Critical Reviews

Lowest rated reviews
1

MUSIC X IS A SCAM
DO NOT GIVE THEM YOUR EMAIL ADDRESS
YOU WILL RECEIVE HUNDREDS OF SPAM EMAILS FROM OTHER *** MUSIC SERV...

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

I tried to use their 10% of 4th of July weekend coupon to purchase a bassoon, which would have saved me about $830 - a...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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Music And Arts and Thumbtack Latest Reviews

Recent published reviews
1

Music and Arts has the worst customer service, shady and unethical business practices. My son's instrument was left in...

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1

Cannot get hold of customer service to resolve multiple issues

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1

My stepdaughter's school closed on March 20th due to the developments of COVID-19. The following week we attempted to...

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No votes

Basically, I'm tired of you guys charging my card before I except a job. Then the refunded money that your suppose to...

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Music And Arts and Thumbtack Products and Services

Most reviewed product and services
  • Music And Arts Saxophone Rental (15 reviews)
  • Music And Arts Violin Rental (9 reviews)
  • Music And Arts Musical Instrument Rental (8 reviews)
  • Thumbtack Leads (663 reviews)
  • Thumbtack Bidding (129 reviews)
  • Thumbtack Review Listing (42 reviews)