PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Music And Arts and PrepNow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PrepNow
Has Verified Representatives
2.6
Music And Arts
PrepNow

Music And Arts and PrepNow Overview

Total reviews 198 11
Company responses 0 0
Issues resolved 2 1

Music And Arts and PrepNow Consumer Ratings

Rank
38 out of 205 in Music stores category
92 out of 881 in Education category
Customer service
24 in category
74 in category
Website
31 in category
61 in category
Price Affordability
35 in category
113 in category
Product or Service Quality
25 in category
72 in category

Music And Arts and PrepNow Rating Details

Customer service
1.3 (118 reviews)
2.8 (8 reviews)
Reviewer's quote

Music and Arts has the worst customer service, shady and unethical business practices. My son's instrument was left in the band room at the end of the school year in 2019. He did not play it for an entire year was not in band the entire year 2019-****...

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...Way to much money spent to be receiving poor customer care..

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Website
1.9 (86 reviews)
3.7 (6 reviews)
Reviewer's quote

...Upon checkout, there was no option to pay with a GC so I called the 800 number listed on the website. After over 10 mins on hold, the call was answered by an overseas call center that informed me that the gift card was only redeemable in store. So I called a store and ordered my strings...

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Working with the tutor got us the score we needed for a scholarship. It was a lot of hard work for my son, but it was worth it in the end.

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Price Affordability
1.8 (85 reviews)
2.2 (10 reviews)
Reviewer's quote

...However I supposedly hold a legal doc stating it will be a certain price. I was told by manager and corporate that it was too bad and I’m out of luck. A ticket will be submitted to be reviewed...

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I went to their website to ask what I would get if I paid for a high priced $260/hr tutor and they sent me a generic flyer. Vastly overpriced. After reading some of the other reviews by customs who paid thousands of dollars and were very unsatisfied and got no improvement in SAT scores, I would...

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Product or Service Quality
1.7 (78 reviews)
2.9 (7 reviews)
Reviewer's quote

...He gave me a number to customer service, in which spoke with a rep who told me she would reach out to the District Manager and personally call me back within 48 hours. This call took place in Mid May. To date, she has STILL not called me back...

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PrepNow is expensive. It would be worth it if they delivered what they promise but they do not. They promise to "match" your student with a tutor that can cater to your child's learning style and needs. They sell you on the technology that they have available to make is as if the tutor is actually...

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Music And Arts and PrepNow Pros and Cons

Pros
  • Nice guys at store
  • Prices were good online
  • Price if the utem
  • Online availability
  • Salespeople
  • Sales story
Cons
  • Customer service
  • Multiple charges to my acct
  • Lack of any customer service
  • Did no perform to my expectations
  • What they delivered
  • Unmet expectations poor follow through

Music And Arts and PrepNow Most Positive Reviews

Top rated reviews
5

Their website says you are covered if your instrument is lost or stolen. What they tell you over the phone is that...

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4.4

My son and daughter have both used StudyPoint and Prepnow tutoring both in-home and online and both have seen dramatic...

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5

I host a trivia show (where I need a speaker system with microphone and music) at a local bar. I ordered a $200 kit from...

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4.4

Working with the tutor got us the score we needed for a scholarship. It was a lot of hard work for my son, but it was...

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Music And Arts and PrepNow Most Critical Reviews

Lowest rated reviews
1

MUSIC X IS A SCAM
DO NOT GIVE THEM YOUR EMAIL ADDRESS
YOU WILL RECEIVE HUNDREDS OF SPAM EMAILS FROM OTHER *** MUSIC SERV...

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1

After paying a small fortune, my sons SAT grades actually both went down. In response to that the "Manager" stated it...

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1

I tried to use their 10% of 4th of July weekend coupon to purchase a bassoon, which would have saved me about $830 - a...

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1

My daughter who is a 4.4 student, took 24 hour of tutoring and I spent $1500. Her first score went down, her second...

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Music And Arts and PrepNow Latest Reviews

Recent published reviews
1

Music and Arts has the worst customer service, shady and unethical business practices. My son's instrument was left in...

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3.1

Initially we were happy with PrepNow and the tutors, however, our complaint came after COVID-19. We agreed to postpone...

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1

My stepdaughter's school closed on March 20th due to the developments of COVID-19. The following week we attempted to...

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1.5

I went to their website to ask what I would get if I paid for a high priced $260/hr tutor and they sent me a generic...

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Music And Arts and PrepNow Products and Services

Most reviewed product and services
  • Music And Arts Saxophone Rental (15 reviews)
  • Music And Arts Violin Rental (9 reviews)
  • Music And Arts Musical Instrument Rental (8 reviews)
  • Prepnow Tutoring Service (4 reviews)
  • Prepnow Sat Tutoring Service (2 reviews)