PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roto Rooter and Mr Rooter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roto Rooter
Mr Rooter

Roto Rooter and Mr Rooter Overview

Total reviews
611
71
Company responses
0
1
Issues resolved
2
1

Roto Rooter was first mentioned on PissedConsumer on Aug 7, 2008 and since then this brand received 611 reviews. It is 540 reviews more than Mr Rooter received since Jun 5, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mr Rooter customer support team than with Roto Rooter customer service.

Roto Rooter and Mr Rooter Consumer Ratings

Rank
26 out of 358 in Plumbing category
121 out of 1503 in Household Services category
Customer service
18 in category
73 in category
Staff
24 in category
103 in category
Price Affordability
21 in category
183 in category

Roto Rooter and Mr Rooter Rating Details

Customer service
1.5 (142 reviews)
1.7 (9 reviews)
Reviewer's quote

...Sooo The moral of this story is There is no customer service. There is a saying if a company loses one customer because of bad service Ten more people will decide not to use that company. This is just one avenue I plan to at least double that number..

John

2 service visits to fix the source of the bad odor issue in my bathroom. The first visit lasted 10 minutes. The technician diagnosed a dry trap , ran water and my bleach down the drain, and said it was fixed...

Denise W
Staff
1.8 (130 reviews)
1.7 (9 reviews)
Reviewer's quote

That it seems like their staff did not fallow the correct protocol but all her blatant disrespect was uncalled for. I was transferred to a manager who was just as disrespectful as she was perhaps that's why she felt comfortable in treating customers or potential customers in that manner because...

PissedConsumer1280773

they don't even deserve one starmost ridiculous and rip off company I ever deal with ,I called in and askedfor someone with camera can look in 2" pipe .and cindy (receptionist) told me she will send technician for free estimate .I told her we did sneak and its not working I need price for someone...

omid
Price Affordability
1.3 (124 reviews)
1 (10 reviews)
Reviewer's quote

...I asked how he got that price and was told he cleaned the kitchen line. Not having told him to clean anything but the laundry line I was a bit upset. He said you signed a contact for two lines...

Tom H

...The repair person is the owner of the Mr Rooter , He quoted a price of 249. 00 I said ok. Ehen the repair person came he said it would be 383...

PissedConsumer1060088

Roto Rooter and Mr Rooter Pros and Cons

Pros
  • Courteousness of dispatcher
  • Came on time
  • Repairman
  • Customer service reps pleasant
  • Response time
  • Quality of work
Cons
  • Poor customer service
  • Overpriced
  • Being massively overcharged
  • Quality of work
  • Terrible customer service
  • Being charged for nothing

Roto Rooter and Mr Rooter Most Positive Reviews

Top rated reviews
5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

4

I needed a pressure regulator replaced. Called them, asked how much it would cost and was told they needed to to send...

Roto Rooter and Mr Rooter Most Critical Reviews

Lowest rated reviews
1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

1

I called on Monday 9/22 to schedule an appointment for a non - emergency service for my first home. I was impressed...

Roto Rooter and Mr Rooter Latest Reviews

Recent published reviews
2

One of my toilet clogged up . Robert came in and ask me to sign paper before he fixes it .After that, he turned the wate...

Read all 611 reviews
1.1

they don't even deserve one star
most ridiculous and rip off company I ever deal with ,I called in and asked
for someone w...

Read all 71 reviews

Roto Rooter and Mr Rooter Products and Services

Most reviewed product and services
  • Roto Rooter Plumbing Service (191 reviews)
  • Roto Rooter Repair (46 reviews)
  • Roto Rooter Customer Care (25 reviews)
  • Mr Rooter Repair (9 reviews)
  • Mr Rooter Plumbing Service (2 reviews)
  • Mr Rooter Water Heater Repair (2 reviews)