PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roto Rooter and Mr Rooter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roto Rooter
Mr Rooter

Roto Rooter and Mr Rooter Overview

Total reviews 638 73
Company responses 0 1
Issues resolved 3 2

Roto Rooter and Mr Rooter Consumer Ratings

Rank
27 out of 299 in Plumbing category
33 out of 299 in Plumbing category
Customer service
21 in category
20 in category
Price Affordability
24 in category
40 in category
Reliability
20 in category
17 in category
Product or Service Quality
18 in category
16 in category

Roto Rooter and Mr Rooter Rating Details

Customer service
1.5 (159 reviews)
1.6 (10 reviews)
Reviewer's quote

...After calling customer service 3 times, the call kept getting dropped on their end, they said they were backed up and wanted to reschedule to another day. They are not dependable!..

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Three service calls within a 6 month period (June-December 2019), resulting in the replacement of some cast iron pipes with PVC. Charges to credit cards of $900, $700, and $800 (plus service costs and taxes that totaled over $2,400). Sections of the replaced pipe leaked immediately when installed,...

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Price Affordability
1.3 (139 reviews)
1 (11 reviews)
Reviewer's quote

The manager told me the technician working for me was Eric and not Joe, citing this as well as the different service as cause for the 3x price difference. Upon asking what service my neighbor got versus what I got, I was told I received the Hyrdo-Jet service, while my neighbors only received the...

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I told her we did sneak and its not working I need price for someone with camera to see whats going on,she said np we will send a technician for free estimate. next day technician showup and keep telling me he wants to do sneak to see whats going on and I told him its not going to work we need...

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Reliability
1.5 (129 reviews)
1.6 (8 reviews)
Reviewer's quote

i had a leaking toliet and was told it was an easy fix. $500 dollars later i thought i received a great deal based on plumber but come to find out he charged triple what other companies charged and he never let me see what eh did so i amnot even sure he fixed the problemay awayst

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We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech replaced the elements and charged...

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Product or Service Quality
1.6 (121 reviews)
1.6 (8 reviews)
Reviewer's quote

...The contractor site told me that I was given a choice of a $500 service and a $1500 service for the same work, and I chose the $1500 serve. I don't understand why do they lie like this. They denied that when I order the service that I have asked for the same serve that my neighbors had received...

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2 service visits to fix the source of the bad odor issue in my bathroom. The first visit lasted 10 minutes. The technician diagnosed a dry trap , ran water and my bleach down the drain, and said it was fixed...

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Roto Rooter and Mr Rooter Pros and Cons

Pros
  • Nah
  • I wish i have never used them
  • Courteousness of dispatcher
  • Customer service reps pleasant
  • Were punctual
  • Response time
Cons
  • Poor customer service
  • Overpriced
  • Being massively overcharged
  • Quality of work
  • Terrible customer service
  • Being charged for nothing

Roto Rooter and Mr Rooter Most Positive Reviews

Top rated reviews
5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

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4

I needed a pressure regulator replaced. Called them, asked how much it would cost and was told they needed to to send...

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5

Roto rooter totally rocks. Very professional and reasonable. The rep ronnie was awesome and did a treat jon on my water...

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No votes

Roto Rooter and Mr Rooter Most Critical Reviews

Lowest rated reviews
1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

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1

I called on Monday 9/22 to schedule an appointment for a non - emergency service for my first home. I was impressed...

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1

I called this company needing an easy cap removed off of a pipe. I was told that I would have a technician out in 1...

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1

10/4/2014 I live in NE Ohio. I had used Mr Rooter twice before with success. The service men were knowledgeable and...

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Roto Rooter and Mr Rooter Latest Reviews

Recent published reviews
1.8

i had a leaking toliet and was told it was an easy fix. $500 dollars later i thought i received a great deal based on...

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1.2

Three service calls within a 6 month period (June-December 2019), resulting in the replacement of some cast iron pipes w...

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1.8

Asked Roto -Rooter to change out 2 boiler valves in one of my rental duplexes. After 2 visits and $550 later, only one...

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No votes

We have used Mr Rooter for a number of years. Most recently within a few weeks they did two major and expensive jobs for...

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Roto Rooter and Mr Rooter Products and Services

Most reviewed product and services
  • Roto Rooter Plumbing Service (200 reviews)
  • Roto Rooter Repair (49 reviews)
  • Roto Rooter Replacement (8 reviews)
  • Mr Rooter Repair (9 reviews)
  • Mr Rooter Plumbing Service (3 reviews)
  • Mr Rooter Water Heater Repair (2 reviews)