PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roto Rooter and Mr Rooter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roto Rooter
Mr Rooter

Roto Rooter and Mr Rooter Overview

Total reviews
630
73
Company responses
0
1
Issues resolved
3
2

Roto Rooter and Mr Rooter Consumer Ratings

Rank
25 out of 293 in Plumbing category
31 out of 293 in Plumbing category
Customer service
20 in category
19 in category
Price Affordability
21 in category
38 in category
Reliability
19 in category
16 in category
Product or Service Quality
15 in category
14 in category

Roto Rooter and Mr Rooter Rating Details

Customer service
1.5 (154 reviews)
1.6 (10 reviews)
Reviewer's quote

...Sooo The moral of this story is There is no customer service. There is a saying if a company loses one customer because of bad service Ten more people will decide not to use that company. This is just one avenue I plan to at least double that number..

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Three service calls within a 6 month period (June-December 2019), resulting in the replacement of some cast iron pipes with PVC. Charges to credit cards of $900, $700, and $800 (plus service costs and taxes that totaled over $2,400). Sections of the replaced pipe leaked immediately when installed,...

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Price Affordability
1.3 (135 reviews)
1 (11 reviews)
Reviewer's quote

I take issue with the entirety of the price that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper re-installation of the toilet,...

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I told her we did sneak and its not working I need price for someone with camera to see whats going on,she said np we will send a technician for free estimate. next day technician showup and keep telling me he wants to do sneak to see whats going on and I told him its not going to work we need...

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Reliability
1.5 (126 reviews)
1.6 (8 reviews)
Reviewer's quote

they charged me 450.00 to put in a simple Bathroom sink faucet.......they didnt supply the faucet.....i had bought my own i liked.......took them 50 min and charged 450.00.....since when do plumbers get 450.00 an hour?........thank god bought my own faucet other wise would have been a couple...

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We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech replaced the elements and charged...

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Product or Service Quality
1.6 (117 reviews)
1.6 (8 reviews)
Reviewer's quote

...Thankfully I called arco rooter in Danbury I could not have been happier with the service..

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2 service visits to fix the source of the bad odor issue in my bathroom. The first visit lasted 10 minutes. The technician diagnosed a dry trap , ran water and my bleach down the drain, and said it was fixed...

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Roto Rooter and Mr Rooter Pros and Cons

Pros
  • Nah
  • I wish i have never used them
  • Courteousness of dispatcher
  • Customer service reps pleasant
  • Were punctual
  • Response time
Cons
  • Poor customer service
  • Overpriced
  • Being massively overcharged
  • Quality of work
  • Terrible customer service
  • Being charged for nothing

Roto Rooter and Mr Rooter Most Positive Reviews

Top rated reviews
5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

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4

I needed a pressure regulator replaced. Called them, asked how much it would cost and was told they needed to to send...

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5

Roto rooter totally rocks. Very professional and reasonable. The rep ronnie was awesome and did a treat jon on my water...

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No votes

Roto Rooter and Mr Rooter Most Critical Reviews

Lowest rated reviews
1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

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1

I called on Monday 9/22 to schedule an appointment for a non - emergency service for my first home. I was impressed...

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1

I called this company needing an easy cap removed off of a pipe. I was told that I would have a technician out in 1...

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1

10/4/2014 I live in NE Ohio. I had used Mr Rooter twice before with success. The service men were knowledgeable and...

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Roto Rooter and Mr Rooter Latest Reviews

Recent published reviews
1.2

On 7/4/2020 Roto-Rooter was called to my residence to clear a leaky/backed up toilet and help make the residence habitab...

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1.2

Three service calls within a 6 month period (June-December 2019), resulting in the replacement of some cast iron pipes w...

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1

they charged me 450.00 to put in a simple Bathroom sink faucet.......they didnt supply the faucet.....i had bought my...

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No votes

We have used Mr Rooter for a number of years. Most recently within a few weeks they did two major and expensive jobs for...

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Roto Rooter and Mr Rooter Products and Services

Most reviewed product and services
  • Roto Rooter Plumbing Service (197 reviews)
  • Roto Rooter Repair (49 reviews)
  • Roto Rooter Customer Care (25 reviews)
  • Mr Rooter Repair (9 reviews)
  • Mr Rooter Plumbing Service (3 reviews)
  • Mr Rooter Water Heater Repair (2 reviews)