PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Rooter and Roto Rooter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Rooter
Roto Rooter

Mr Rooter and Roto Rooter Overview

Total reviews
71
602
Company responses
1
0
Issues resolved
1
2

Roto Rooter was first mentioned on PissedConsumer on Aug 7, 2008 and since then this brand received 602 reviews. It is 531 reviews more than Mr Rooter received since Jun 5, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mr Rooter customer support team than with Roto Rooter customer service.

Mr Rooter and Roto Rooter Consumer Ratings

Rank
122 out of 1665 in Household Services category
26 out of 428 in Plumbing category
Price Affordability
184 in category
21 in category
Staff
103 in category
23 in category
Customer service
75 in category
18 in category

Mr Rooter and Roto Rooter Rating Details

Price Affordability
1 (10 reviews)
1.3 (120 reviews)
Reviewer's quote

I told her we did sneak and its not working I need price for someone with camera to see whats going on,she said np we will send a technician for free estimate. next day technician showup and keep telling me he wants to do sneak to see whats going on and I told him its not going to work we need...

omid

...I asked how he got that price and was told he cleaned the kitchen line. Not having told him to clean anything but the laundry line I was a bit upset. He said you signed a contact for two lines...

Tom H
Staff
1.7 (9 reviews)
1.8 (122 reviews)
Reviewer's quote

We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech replaced the elements and charged...

Nancy C

That it seems like their staff did not fallow the correct protocol but all her blatant disrespect was uncalled for. I was transferred to a manager who was just as disrespectful as she was perhaps that's why she felt comfortable in treating customers or potential customers in that manner because...

PissedConsumer1280773
Customer service
1.7 (9 reviews)
1.5 (140 reviews)
Reviewer's quote

...The tech's attitude was very odd and did not have the customers best interest at heart. This same tech also installed the garbage disposal in our kitchen. We had already purchased a new garbage disposal to be installed by your tech...

Mansel

...NEVER leave a mess for the customer to clean up. It does not take a rocket scientist to know that. The Second guy a few months later for a similar problem was a complete *** He acted like he was being put out at just having to be there at all...

ED J

Mr Rooter and Roto Rooter Pros and Cons

Pros
  • Customer service reps pleasant
  • Response time
  • Quality of work
  • Courteousness of dispatcher
  • Came on time
  • Repairman
Cons
  • Quality of work
  • Terrible customer service
  • Being charged for nothing
  • Poor customer service
  • Overpriced
  • Being massively overcharged

Mr Rooter and Roto Rooter Most Positive Reviews

Top rated reviews
4

I needed a pressure regulator replaced. Called them, asked how much it would cost and was told they needed to to send...

5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

Mr Rooter and Roto Rooter Most Critical Reviews

Lowest rated reviews
1

I called on Monday 9/22 to schedule an appointment for a non - emergency service for my first home. I was impressed...

1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

Mr Rooter and Roto Rooter Latest Reviews

Recent published reviews
1.1

they don't even deserve one star
most ridiculous and rip off company I ever deal with ,I called in and asked
for someone w...

Read all 71 reviews

My sister and I live in a two family, two story home. We called RR in Jan.2018 due to water backup in our kitchen sinks....

Read all 602 reviews

Mr Rooter and Roto Rooter Products and Services

Most reviewed product and services
  • Mr Rooter Repair (9 reviews)
  • Mr Rooter Plumbing Service (2 reviews)
  • Mr Rooter Water Heater Repair (2 reviews)
  • Roto Rooter Plumbing Service (189 reviews)
  • Roto Rooter Repair (46 reviews)
  • Roto Rooter Customer Care (25 reviews)