PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Mr Cooper as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Mr Cooper

USAA and Mr Cooper Overview

Total reviews 1553 153
Company responses 0 0
Issues resolved 14 1

USAA and Mr Cooper Consumer Ratings

Rank
277 out of 1922 in Financial Services category
255 out of 917 in Loans and Mortgages category
Customer service
249 in category
177 in category
Product or Service Quality
215 in category
196 in category
Website
165 in category
205 in category
Reliability
178 in category
178 in category

USAA and Mr Cooper Rating Details

Customer service
1.3 (667 reviews)
1.1 (69 reviews)
Reviewer's quote

...The customer service rep was so rude and condescending . I would be embarrassed if I treated anyone in that manner. USAA may be good for their own, but for non insured claimants awful!..

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...Cooper customer service person and this person reviewed the information and confirmed Mr. Cooper's notifications on my account were not generating notices and Mr. Cooper is complicit in the error with the other bank...

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Product or Service Quality
1.4 (542 reviews)
1.1 (65 reviews)
Reviewer's quote

Their range of services and level of service have deteriorated over time. And they are far from the least expensive on the market for many of their services, such as for interest rates. I have a near-perfect credit rating and have been a customer with them for decades, yet the interest rates they...

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My mortgage note has been serviced by Mr. Cooper and Nationstar, their predecessor, for 10 years now and they are not only mostly incompetent at anything beside collecting your money, they have engaged in very shady actions regarding keeping mortgages on their books; namely, in 2010, they attempted...

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Website
2.1 (527 reviews)
1.4 (57 reviews)
Reviewer's quote

Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to...

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Cooper has an online website that is very confusing and will not accept payments, they will use your mortgage payments for fees instead of a mortgage payment. They will hold your mortgage payments and report you to the better business bureau stating the payment was not made. The payment was made...

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Reliability
1.4 (521 reviews)
1.1 (69 reviews)
Reviewer's quote

Im cancelling for being transferred

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i accidentally scheduled 2 payments for nov and ask the bank to return one as double billing

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USAA and Mr Cooper Pros and Cons

Pros
  • What they used to be
  • Usaa used to make me feel like they cared
  • How usaa used to operate and care for its members
  • Non
  • Cant think of any
  • Patience of frontline customer service reps
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Deceptive practices
  • Terrible customer service
  • Terrible customer service and poor monitoring of account

USAA and Mr Cooper Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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3.5

Charging $14.00 for automated payment since their web site is down.. DURING PANDEMIC

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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No votes

USAA and Mr Cooper Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

I own single family and my lender was Nationstar that now became Mr Cooper. I am very frustrated with Mr. Cooper...

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USAA and Mr Cooper Latest Reviews

Recent published reviews
2.6

Im cancelling for being transferred

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1.5

Mr Cooper lost my stock certificate and lease, resulting in a delay to close for me of 2 months. They informed me that I...

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3.8

When USAA decided to credit our accounts because of COVID, I told my self what a company. They really care. Until around...

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2.2

i accidentally scheduled 2 payments for nov and ask the bank to return one as double billing

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USAA and Mr Cooper Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (236 reviews)
  • Usaa Auto Claim (111 reviews)
  • Usaa Claim (81 reviews)
  • Mr Cooper Mortgage (60 reviews)
  • Mr Cooper Loan (13 reviews)
  • Mr Cooper Fixed Rate Mortgage (2 reviews)