PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Mr Cooper as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Mr Cooper

USAA and Mr Cooper Overview

Total reviews
1489
126
Company responses
0
0
Issues resolved
13
1

USAA and Mr Cooper Consumer Ratings

Rank
229 out of 1844 in Financial Services category
271 out of 888 in Loans and Mortgages category
Customer service
231 in category
177 in category
Product or Service Quality
198 in category
199 in category
Website
151 in category
231 in category
Reliability
170 in category
283 in category

USAA and Mr Cooper Rating Details

Customer service
1.3 (627 reviews)
1.2 (56 reviews)
Reviewer's quote

Their customer service is truly horrific at times. Today is another time when I called perfectly calm needing help and here I am 1. 5H into calls and on my third rep trying to get an unauthorized charge reversed and my anger is through the roof! It was a company I'd placed a stop payment against...

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...The customer service reps understand, but there is nothing they can do. I need management to get involved but nobody wants to own it. I want my money applied to my loan that now is more than I own on my property...

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Product or Service Quality
1.4 (509 reviews)
1 (52 reviews)
Reviewer's quote

They admitted to finding it but said it was a USAA work product and we couldnt have the proof for our records. They then change the water damage estimate to a mold estimate saying mold was in the air. We get the air tested no mold USAA claims they never received the document but then produce it as...

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Cooper? BEWARE of this TERRIBLE mortgage company with EXTREMELY poor customer service. It is impossible to get anything resolved by a human, let alone a series of emails with proof to their various departments. They do not care about customers or try to help them once they are unknowingly stuck...

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Website
2.1 (501 reviews)
1.2 (43 reviews)
Reviewer's quote

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

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Cooper has an online website that is very confusing and will not accept payments, they will use your mortgage payments for fees instead of a mortgage payment. They will hold your mortgage payments and report you to the better business bureau stating the payment was not made. The payment was made...

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Reliability
1.4 (484 reviews)
1 (51 reviews)
Reviewer's quote

I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic letter does not work - said USAA system is down try later or call # which does not work from outside USA.After CHAT - no helpNow here is real mess must send in copy of letter with...

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Mr. Cooper has been "holding" the funds from my insurance company since August 2019!! They are so difficult to work with and most of the representatives that I've spoken with were rude and one even hung up in my face during a call. I finally had to borrow money to complete my repairs and EVERY step...

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USAA and Mr Cooper Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Non
  • Cant think of any
  • Patience of frontline customer service reps
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Deceptive practices
  • Refuse to take your mortgage payments
  • Horrible service

USAA and Mr Cooper Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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3.5

Charging $14.00 for automated payment since their web site is down.. DURING PANDEMIC

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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No votes

USAA and Mr Cooper Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

I own single family and my lender was Nationstar that now became Mr Cooper. I am very frustrated with Mr. Cooper...

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USAA and Mr Cooper Latest Reviews

Recent published reviews
No votes

We get calls from USAA and your number telling us we have a credit card with you. We do not have a card with you.never...

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No votes

Hi. My name is Ernesto Gomez. We have a cheque from 04/05/2019 that we never deposited/cashed because the cheque was los...

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3.6

I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic let...

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No votes

A Brody Sebastian called me with all of my personal information saying he works for Chase Mortgage on May 28, 2020. He a...

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USAA and Mr Cooper Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (233 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (108 reviews)
  • Mr Cooper Mortgage (52 reviews)
  • Mr Cooper Customer Care (12 reviews)
  • Mr Cooper Loan (11 reviews)