PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Cooper and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Cooper

Mr Cooper and USAA Overview

Total reviews
Company responses
Issues resolved

USAA was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 1403 reviews. It is 1316 reviews more than Mr Cooper received since Sep 12, 2017. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Mr Cooper customer support team and USAA customer service.

Mr Cooper and USAA Consumer Ratings

257 out of 1293 in Loans and Mortgages category
228 out of 2601 in Financial Services category
Customer service
177 in category
211 in category
189 in category
167 in category
262 in category
157 in category

Mr Cooper and USAA Rating Details

Customer service
1.1 (33 reviews)
1.3 (577 reviews)
Reviewer's quote

Mr Cooper misapplied my bank payments at their discretion then declared me in default. It took 3 months to correct this . The problems continued so tried just to pay off the mortgage and they send me to payoff letters in less than 10 day, with a difference of over 10,000. When i called again to ask...


...But apparently plenty of money for ads and new customer acquisition..

1.1 (33 reviews)
1.5 (453 reviews)
Reviewer's quote

promised to combine the two properties after the fact they did notchanged my interest by almost 2 points near closingPromised to refinance after the first of January 2018 never happened and never returned my calls. Horrible people to deal with

howard m

After contacting the office of the president, Chad Borton, I was informed that it was, "received by back-office staff. " But never addressed? USAA knows what it means to serve-- Themselves. I am beyond disappointed with this company and disgusted that they continue to make their money using...

1 (32 reviews)
1.4 (439 reviews)
Reviewer's quote

In January 2019, Mr. Cooper bought out my mortgage company. For years my bank paid my half of mortgage every other week. Which means that I am paying my mortgage off ahead of schedule. Well when they took over my mortgage payment I noticed that they were charging me late fees because their computer...

Robert L

Talk with the agent issue resolved


Mr Cooper and USAA Pros and Cons

  • Patience of frontline customer service reps
  • Non
  • Cant think of any
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Deceptive practices
  • Worst customer service and mangers
  • Refuse to take your mortgage payments
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal

Mr Cooper and USAA Most Positive Reviews

Top rated reviews
No votes

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Mr Cooper and USAA Most Critical Reviews

Lowest rated reviews

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...


I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Mr Cooper and USAA Latest Reviews

Recent published reviews

Mr Cooper misapplied my bank payments at their discretion then declared me in default. It took 3 months to correct this...

Read all 87 reviews

Have attempted to speak with a human being several times. Got through once and was disconnected! Without my pin it is...

Read all 1403 reviews

Mr Cooper and USAA Products and Services

Most reviewed product and services
  • Mr Cooper Mortgage (39 reviews)
  • Mr Cooper Customer Care (11 reviews)
  • Mr Cooper Loan (7 reviews)
  • Usaa Auto Insurance (223 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (105 reviews)