PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Cooper and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Cooper
USAA

Mr Cooper and USAA Overview

Total reviews
114
1465
Company responses
0
0
Issues resolved
1
13

Mr Cooper and USAA Consumer Ratings

Rank
269 out of 882 in Loans and Mortgages category
228 out of 1857 in Financial Services category
Customer service
166 in category
211 in category
Product or Service Quality
191 in category
187 in category
Billing Practices
133 in category
94 in category
Reliability
271 in category
159 in category

Mr Cooper and USAA Rating Details

Customer service
1.2 (49 reviews)
1.3 (613 reviews)
Reviewer's quote

I have unfortunately had to contact the Customer Service Dept several times in the past few weeks regarding payoff information not related to Covid-19. Their customer service is terrible! Representatives speak down to you as if you are an idiot and act like they're doing you a favor to obtain your...

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...Their customer "service" people are officious, ignorant...

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Product or Service Quality
1 (47 reviews)
1.4 (497 reviews)
Reviewer's quote

Cooper? BEWARE of this TERRIBLE mortgage company with EXTREMELY poor customer service. It is impossible to get anything resolved by a human, let alone a series of emails with proof to their various departments. They do not care about customers or try to help them once they are unknowingly stuck...

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So IF YOU'RE LOOKING TO INVOLVE I SAW IN ANY BANKING OR SERVICE NEEDS, JUST TAKE HEADE, OF USAA'S PRIOR Consumers like myself, and find a NICE CREDIT UNION THAT VALUES YOUR BUSINESS, BECAUSE USAA, HAS LOST ITS WAY. What once was a quality BANK, no longer care about pleasing their consumers, and...

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Billing Practices
1.3 (46 reviews)
1.8 (414 reviews)
Reviewer's quote

My bank got hacked and closed. I paid with my new bank account in time. They still charged me a late fee and telling me there is no way to waive fee unless it is their fault, even if my bank account is hacked.

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00 higher than my normal bill, called the rep who spoke to billing who said it is because my policy renewed 5 days before billing and will have to pay over 4 months rather than 5 months. It appears that perhaps your company "tweaked" billing just enough to gather in the extra money needed to cover...

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Reliability
1 (47 reviews)
1.4 (475 reviews)
Reviewer's quote

The Libor rate has steadily decreased and yet my mortgage has not reflected that decrease as it did during the last Libor decrease. Multiple communications with the lender indicates that they are clueless or prevaricators... In addition, the amounts on my statement have mysteriously flipped between...

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I was told incorrect information by an adjuster and no one is attempting to correct it, or even be creative to find other ideas to make up for the error.

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Mr Cooper and USAA Pros and Cons

Pros
  • Non
  • Cant think of any
  • Patience of frontline customer service reps
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Deceptive practices
  • Refuse to take your mortgage payments
  • Horrible service
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue

Mr Cooper and USAA Most Positive Reviews

Top rated reviews
3.5

Charging $14.00 for automated payment since their web site is down.. DURING PANDEMIC

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5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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No votes
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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Mr Cooper and USAA Most Critical Reviews

Lowest rated reviews
1

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...

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1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I own single family and my lender was Nationstar that now became Mr Cooper. I am very frustrated with Mr. Cooper...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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Mr Cooper and USAA Latest Reviews

Recent published reviews
1

My bank got hacked and closed. I paid with my new bank account in time. They still charged me a late fee and telling me...

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1

I was told incorrect information by an adjuster and no one is attempting to correct it, or even be creative to find...

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No votes

They lied to me from the start
Promised me a rate of 2.75 for 30 year refinance
Ended up at 3.875
I was locked in which mea...

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No votes

You blow smoke up every ones *** with your commercials and then tell me I am not eligible for your insurance .Way to go...

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Mr Cooper and USAA Products and Services

Most reviewed product and services
  • Mr Cooper Mortgage (49 reviews)
  • Mr Cooper Customer Care (12 reviews)
  • Mr Cooper Loan (11 reviews)
  • Usaa Auto Insurance (232 reviews)
  • Usaa Customer Care (122 reviews)
  • Usaa Auto Claim (107 reviews)