PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seterus and Mr Cooper as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seterus
Mr Cooper

Seterus and Mr Cooper Overview

Total reviews
802
90
Company responses
0
0
Issues resolved
0
1

Seterus was first mentioned on PissedConsumer on Aug 1, 2011 and since then this brand received 802 reviews. It is 712 reviews more than Mr Cooper received since Sep 12, 2017.

Seterus and Mr Cooper Consumer Ratings

Rank
226 out of 1192 in Loans and Mortgages category
261 out of 1192 in Loans and Mortgages category
Customer service
180 in category
183 in category
Product or Service Quality
173 in category
190 in category
Website
210 in category
225 in category

According to consumer ratings and reviews, Seterus ranks 35 points higher in the Loans and Mortgages category than Mr Cooper. People gave Seterus 1.1 stars for Customer service criterion in Loans and Mortgages category and it is 178 points higher than the worst rated brand in this category. At the same time, Mr Cooper was rated 1.1 stars for Customer service criterion in this category and it is 175 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Mr Cooper has a higher rating than Mr Cooper. Regarding Website criterion, consumers gave Seterus 1.3 stars and it is 58% worse than other in category. Mr Cooper however was rated 1.2 stars and it is 63% worse than other in category.

Seterus and Mr Cooper Rating Details

Customer service
1.1 (240 reviews)
1.1 (35 reviews)
Reviewer's quote

...Customer service overall, V. POOR...

PissedConsumer1300795

...I called and talked with a customer service person a couple weeks ago. I thought it was a pretty simple straight forward question, why am I being charged an extra $38. 30 per month? I know there is not a shortage in my escrow account...

Delaina
Product or Service Quality
1.1 (215 reviews)
1.1 (34 reviews)
Reviewer's quote

The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

Devlyn

...and did seem to know that we were paying every 2 weeks and in fact were paying MORE than what was due every month !! NOW try, just TRY calling the customer service if you want a laugh - not if you really need to speak to someone - 888 480 2432. You will be barraged with innumerable ads for disability payments, free gift card scams, i think...

Linda H
Website
1.3 (213 reviews)
1.2 (29 reviews)
Reviewer's quote

...They would tell me I could go online to their website to get it, but their website doesn't work. If you get sold/sent to this company, do everything you can to get out from under them. They *will* cause you to fail! We managed to finally sell the house...

PissedConsumer1199001

Cooper has an online website that is very confusing and will not accept payments, they will use your mortgage payments for fees instead of a mortgage payment. They will hold your mortgage payments and report you to the better business bureau stating the payment was not made. The payment was made...

Ms M

Seterus and Mr Cooper Pros and Cons

Pros
  • Total nitemare
  • Discusted
  • India is smarter than these people
  • Non
  • Patience of frontline customer service reps
  • Cant think of any
Cons
  • Customer service
  • Do not honor agreement
  • Not honoring agreements
  • Deceptive practices
  • Worst customer service and mangers
  • Refuse to take your mortgage payments

Seterus and Mr Cooper Most Positive Reviews

Top rated reviews
5

Agent was great not stuffy and really awesome.

No votes

Seterus and Mr Cooper Most Critical Reviews

Lowest rated reviews
1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

1

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...

Seterus and Mr Cooper Latest Reviews

Recent published reviews

Fast busy signal ...no answer ?!?

Read all 802 reviews
1

Mr Cooper continually raises your mortgage payment until you cannot afford your own home. This process then allows Mr...

Read all 90 reviews

Seterus and Mr Cooper Products and Services

Most reviewed product and services
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)
  • Mr Cooper Mortgage (42 reviews)
  • Mr Cooper Customer Care (11 reviews)
  • Mr Cooper Loan (7 reviews)