PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Cooper and Seterus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Cooper
Seterus

Mr Cooper and Seterus Overview

Total reviews
89
801
Company responses
0
0
Issues resolved
1
0

Seterus was first mentioned on PissedConsumer on Aug 1, 2011 and since then this brand received 801 reviews. It is 712 reviews more than Mr Cooper received since Sep 12, 2017.

Mr Cooper and Seterus Consumer Ratings

Rank
261 out of 1190 in Loans and Mortgages category
226 out of 1190 in Loans and Mortgages category
Staff
193 in category
167 in category
Customer service
182 in category
180 in category
Reliability
269 in category
171 in category

According to consumer ratings and reviews, Seterus ranks 35 points higher in the Loans and Mortgages category than Mr Cooper. People gave Mr Cooper 1.1 stars for Staff criterion in Loans and Mortgages category and it is 152 points higher than the worst rated brand in this category. At the same time, Seterus was rated 1.2 stars for Staff criterion in this category and it is 178 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Seterus has a higher rating than Seterus. Regarding Reliability criterion, consumers gave Mr Cooper 1 stars and it is 78% worse than other in category. Seterus however was rated 1.1 stars and it is 50% greater than other in category.

Mr Cooper and Seterus Rating Details

Staff
1.1 (34 reviews)
1.2 (146 reviews)
Reviewer's quote

Our mortgage got bought up by them two months ago. We have a high credit score, but had some concerns about this company as we had never heard of them before. Today I get a notice that my "balance" is too low in my account and they want $1200 "reserve" in our account. This is RIDICULOUS!!! I've...

Javen

Because clearly, I should not have to be penalized if the post office is late, or if Seterus staff is late in getting my check posted. That is just not right! Of course Seterus didn't keep the envelop with the post marked date. It should be required that they keep envelopes with the post marked...

Izeah
Customer service
1.1 (34 reviews)
1.1 (240 reviews)
Reviewer's quote

...I called and talked with a customer service person a couple weeks ago. I thought it was a pretty simple straight forward question, why am I being charged an extra $38. 30 per month? I know there is not a shortage in my escrow account...

Delaina

...Customer service overall, V. POOR...

PissedConsumer1300795
Reliability
1 (33 reviews)
1.1 (139 reviews)
Reviewer's quote

Mr Cooper misapplied my bank payments at their discretion then declared me in default. It took 3 months to correct this . The problems continued so tried just to pay off the mortgage and they send me to payoff letters in less than 10 day, with a difference of over 10,000. When i called again to ask...

PissedConsumer1724885

Been trying to get them to credit payments that they misplaced. Me Cooper bought them this year and been fighting with them since March to get it corrected. I’ve over paid quite a bit and still have t gotten credited.Willing to do a class action as well.

Jennifer Y

Mr Cooper and Seterus Pros and Cons

Pros
  • Non
  • Patience of frontline customer service reps
  • Cant think of any
  • Total nitemare
  • Discusted
  • India is smarter than these people
Cons
  • Deceptive practices
  • Worst customer service and mangers
  • Refuse to take your mortgage payments
  • Customer service
  • Do not honor agreement
  • Not honoring agreements

Mr Cooper and Seterus Most Positive Reviews

Top rated reviews
No votes
5

Agent was great not stuffy and really awesome.

Mr Cooper and Seterus Most Critical Reviews

Lowest rated reviews
1

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...

1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

Mr Cooper and Seterus Latest Reviews

Recent published reviews
1

Our mortgage got bought up by them two months ago. We have a high credit score, but had some concerns about this...

Read all 89 reviews

We paid thousands of dollars and that's what I need. PROOF of payment. They lied then sold us.
All I need is to know how...

Read all 801 reviews

Mr Cooper and Seterus Products and Services

Most reviewed product and services
  • Mr Cooper Mortgage (41 reviews)
  • Mr Cooper Customer Care (11 reviews)
  • Mr Cooper Loan (7 reviews)
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)