PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Cooper and Seterus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Cooper
Seterus

Mr Cooper and Seterus Overview

Total reviews 153 808
Company responses 0 0
Issues resolved 1 0

Mr Cooper and Seterus Consumer Ratings

Rank
255 out of 917 in Loans and Mortgages category
247 out of 917 in Loans and Mortgages category
Customer service
177 in category
184 in category
Reliability
178 in category
176 in category
Billing Practices
110 in category
170 in category
Product or Service Quality
196 in category
182 in category

Mr Cooper and Seterus Rating Details

Customer service
1.1 (69 reviews)
1.1 (242 reviews)
Reviewer's quote

...Cooper customer service person and this person reviewed the information and confirmed Mr. Cooper's notifications on my account were not generating notices and Mr. Cooper is complicit in the error with the other bank...

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There was no customer service. The call was dropped and I couldn't even get through. They ruined my credit and I have no recourse as of yet..

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Reliability
1.1 (69 reviews)
1.1 (139 reviews)
Reviewer's quote

Mr Cooper lost my stock certificate and lease, resulting in a delay to close for me of 2 months. They informed me that I had to pay their closing attorney $600 to complete the close and it would take 4 to 6 weeks to obtain my documents first. Then 4 weeks later they stated they lost my stock...

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Been trying to get them to credit payments that they misplaced. Me Cooper bought them this year and been fighting with them since March to get it corrected. I’ve over paid quite a bit and still have t gotten credited.Willing to do a class action as well.

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Billing Practices
1.4 (67 reviews)
1.1 (145 reviews)
Reviewer's quote

i accidentally scheduled 2 payments for nov and ask the bank to return one as double billing..

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...Poor training practices, repeatedly being put on hold every time you ask a question, unwillingness to address situations on sn individual basis - you name, they flunk with me. Ticked in NC..

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Product or Service Quality
1.1 (65 reviews)
1.1 (215 reviews)
Reviewer's quote

Cooper offered from 2009 to 2019 very good customer service with outreach to customers in the event their payment was to be late or reach the 30 day late time frame to help customers stay in good standing. Mr. Cooper use to communicate with customers no more and now a letter to the executive...

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The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

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Mr Cooper and Seterus Pros and Cons

Pros
  • Non
  • Cant think of any
  • Patience of frontline customer service reps
  • Total nitemare
  • Discusted
  • India is smarter than these people
Cons
  • Deceptive practices
  • Terrible customer service
  • Terrible customer service and poor monitoring of account
  • Customer service
  • Do not honor agreement
  • Not honoring agreements

Mr Cooper and Seterus Most Positive Reviews

Top rated reviews
3.5

Charging $14.00 for automated payment since their web site is down.. DURING PANDEMIC

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5

Agent was great not stuffy and really awesome.

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No votes
4.5

There was no customer service. The call was dropped and I couldn't even get through. They ruined my credit and I have...

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Mr Cooper and Seterus Most Critical Reviews

Lowest rated reviews
1

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...

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1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

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1

I own single family and my lender was Nationstar that now became Mr Cooper. I am very frustrated with Mr. Cooper...

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1

My loan was transferred to Seterus. I am already trying to transfer my acocunt.
If you loan has been transferred to Sete...

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Mr Cooper and Seterus Latest Reviews

Recent published reviews
1.5

Mr Cooper lost my stock certificate and lease, resulting in a delay to close for me of 2 months. They informed me that I...

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No votes

I am trying to get the interest info to filed my taxes.

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2.2

i accidentally scheduled 2 payments for nov and ask the bank to return one as double billing

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1

I am unable to contact them to find out how much interest I paid in 2019. Disconnected number and no email address. Its...

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Mr Cooper and Seterus Products and Services

Most reviewed product and services
  • Mr Cooper Mortgage (60 reviews)
  • Mr Cooper Loan (13 reviews)
  • Mr Cooper Fixed Rate Mortgage (2 reviews)
  • Seterus Mortgage (325 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Loan Modification (32 reviews)