PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Cooper and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Cooper
Quicken Loans

Mr Cooper and Quicken Loans Overview

Total reviews
129
909
Company responses
0
0
Issues resolved
1
4

Mr Cooper and Quicken Loans Consumer Ratings

Rank
271 out of 892 in Loans and Mortgages category
124 out of 892 in Loans and Mortgages category
Customer service
178 in category
153 in category
Product or Service Quality
199 in category
126 in category
Reliability
285 in category
131 in category
Billing Practices
137 in category
114 in category

Mr Cooper and Quicken Loans Rating Details

Customer service
1.2 (57 reviews)
1.3 (339 reviews)
Reviewer's quote

...The customer service reps understand, but there is nothing they can do. I need management to get involved but nobody wants to own it. I want my money applied to my loan that now is more than I own on my property...

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Product or Service Quality
1 (54 reviews)
1.4 (305 reviews)
Reviewer's quote

Cooper? BEWARE of this TERRIBLE mortgage company with EXTREMELY poor customer service. It is impossible to get anything resolved by a human, let alone a series of emails with proof to their various departments. They do not care about customers or try to help them once they are unknowingly stuck...

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Reliability
1 (53 reviews)
1.3 (264 reviews)
Reviewer's quote

I'm in a similar situation, since I was economically impacted by the pandemic.The forbearance plan was approved by Mr. Cooper,but they are refusing to honor Freddie Mac guidelines which states that the missed payment will be added to the end of the loan.My monthly payments were $993 they now want...

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I went through a lengthy process and paid $500 up front for an appraisal and furnished my abstracts to the local abstract company. Supposedly, things were getting closer to a closing and some lady called from Quicken and said I would need to repair steps from my back patio door before closing. I...

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Billing Practices
1.3 (52 reviews)
1.4 (220 reviews)
Reviewer's quote

Since we paid off our mortgage four months ago, we've been given a runaround trying to get the release of lien form. Six calls, no real progress. They have lied to us repeatedly. As of today, the county registry of deeds still hasn't received paperwork for us.

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...one that is ranked near the bottom in terms of customer service and support and one who is riddled with complaints and class action lawsuits over their practices. Not that it matters, but I'll be reaching out to my legislator to see what can be done in the future to prevent top rated companies from selling loans to bottom ranked companies without any recourse (other than paying off the loan or refinancing,...

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Mr Cooper and Quicken Loans Pros and Cons

Pros
  • Non
  • Cant think of any
  • Patience of frontline customer service reps
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Deceptive practices
  • Terrible customer service
  • Refuse to take your mortgage payments
  • Customer service
  • Totally incompetent
  • Whole process

Mr Cooper and Quicken Loans Most Positive Reviews

Top rated reviews
3.5

Charging $14.00 for automated payment since their web site is down.. DURING PANDEMIC

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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No votes
5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Mr Cooper and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

I own single family and my lender was Nationstar that now became Mr Cooper. I am very frustrated with Mr. Cooper...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Mr Cooper and Quicken Loans Latest Reviews

Recent published reviews
1

I'm in a similar situation, since I was economically impacted by the pandemic.
The forbearance plan was approved by Mr. C...

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2.3

Like most negative reviews, everything was great at first and we were told that our refi disbursement would occur in abo...

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1.5

Since we paid off our mortgage four months ago, we've been given a runaround trying to get the release of lien form....

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1

PleasSad Sad Sad Buyer please read before even deciding to use Rocket, Quicken or what ever they want to call themselves...

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Mr Cooper and Quicken Loans Products and Services

Most reviewed product and services
  • Mr Cooper Mortgage (52 reviews)
  • Mr Cooper Customer Care (12 reviews)
  • Mr Cooper Loan (11 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (126 reviews)