PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Cooper and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Cooper
Quicken Loans

Mr Cooper and Quicken Loans Overview

Total reviews
89
898
Company responses
0
0
Issues resolved
1
4

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 898 reviews. It is 809 reviews more than Mr Cooper received since Sep 12, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mr Cooper customer support team than with Quicken Loans customer service.

Mr Cooper and Quicken Loans Consumer Ratings

Rank
261 out of 1192 in Loans and Mortgages category
137 out of 1192 in Loans and Mortgages category
Customer service
181 in category
146 in category
Staff
192 in category
137 in category
Billing Practices
169 in category
105 in category

According to consumer ratings and reviews, Quicken Loans ranks 124 points higher in the Loans and Mortgages category than Mr Cooper. People gave Mr Cooper 1.1 stars for Customer service criterion in Loans and Mortgages category and it is 176 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 211 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Quicken Loans has a higher rating than Mr Cooper. Regarding Billing Practices criterion, consumers gave Mr Cooper 1.1 stars and it is 53% greater than other in category. Quicken Loans however was rated 1.4 stars and it is 71% greater than other in category.

Mr Cooper and Quicken Loans Rating Details

Customer service
1.1 (34 reviews)
1.3 (328 reviews)
Reviewer's quote

...I called and talked with a customer service person a couple weeks ago. I thought it was a pretty simple straight forward question, why am I being charged an extra $38. 30 per month? I know there is not a shortage in my escrow account...

Delaina

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Staff
1.1 (34 reviews)
1.4 (259 reviews)
Reviewer's quote

Our mortgage got bought up by them two months ago. We have a high credit score, but had some concerns about this company as we had never heard of them before. Today I get a notice that my "balance" is too low in my account and they want $1200 "reserve" in our account. This is RIDICULOUS!!! I've...

Javen

...disregard for personal property, by the staff's unprofessionalism bordering on discrimination and the ineptitude and the lack of communication among the staff I worked with. To begin, we began this process back in February when inquiring about a home refinement loan. At first, the staff seemed knowledgeable and willing to help in any way they...

Alisson B
Billing Practices
1.1 (33 reviews)
1.4 (208 reviews)
Reviewer's quote

Mr Cooper misapplied my bank payments at their discretion then declared me in default. It took 3 months to correct this . The problems continued so tried just to pay off the mortgage and they send me to payoff letters in less than 10 day, with a difference of over 10,000. When i called again to ask...

PissedConsumer1724885

...one that is ranked near the bottom in terms of customer service and support and one who is riddled with complaints and class action lawsuits over their practices. Not that it matters, but I'll be reaching out to my legislator to see what can be done in the future to prevent top rated companies from selling loans to bottom ranked companies without any recourse (other than paying off the loan or refinancing,...

PissedConsumer1644149

Mr Cooper and Quicken Loans Pros and Cons

Pros
  • Non
  • Patience of frontline customer service reps
  • Cant think of any
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Deceptive practices
  • Worst customer service and mangers
  • Refuse to take your mortgage payments
  • Customer service
  • Totally incompetent
  • Whole process

Mr Cooper and Quicken Loans Most Positive Reviews

Top rated reviews
No votes
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Mr Cooper and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Mr Cooper and Quicken Loans Latest Reviews

Recent published reviews
1

Our mortgage got bought up by them two months ago. We have a high credit score, but had some concerns about this...

Read all 89 reviews
5

The took $500 from me twice and now they are telling me I need $125,000 in assets to qualify for a FHA loan. They make...

Read all 898 reviews

Mr Cooper and Quicken Loans Products and Services

Most reviewed product and services
  • Mr Cooper Mortgage (41 reviews)
  • Mr Cooper Customer Care (11 reviews)
  • Mr Cooper Loan (7 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (152 reviews)
  • Quicken Loans Mortgage (129 reviews)