PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Cooper and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Cooper

Mr Cooper and Ocwen Overview

Total reviews
Company responses
Issues resolved

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1485 reviews. It is 1395 reviews more than Mr Cooper received since Sep 12, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mr Cooper customer support team than with Ocwen customer service.

Mr Cooper and Ocwen Consumer Ratings

261 out of 1192 in Loans and Mortgages category
183 out of 1192 in Loans and Mortgages category
Customer service
181 in category
169 in category
192 in category
165 in category
269 in category
160 in category

According to consumer ratings and reviews, Ocwen ranks 78 points higher in the Loans and Mortgages category than Mr Cooper. People gave Mr Cooper 1.1 stars for Customer service criterion in Loans and Mortgages category and it is 176 points higher than the worst rated brand in this category. At the same time, Ocwen was rated 1.2 stars for Customer service criterion in this category and it is 188 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ocwen has a higher rating than Mr Cooper. Regarding Reliability criterion, consumers gave Mr Cooper 1 stars and it is 75% worse than other in category. Ocwen however was rated 1.2 stars and it is 55% greater than other in category.

Mr Cooper and Ocwen Rating Details

Customer service
1.1 (34 reviews)
1.2 (295 reviews)
Reviewer's quote

...I called and talked with a customer service person a couple weeks ago. I thought it was a pretty simple straight forward question, why am I being charged an extra $38. 30 per month? I know there is not a shortage in my escrow account...


...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

1.1 (34 reviews)
1.2 (228 reviews)
Reviewer's quote

Mr Cooper continually raises your mortgage payment until you cannot afford your own home. This process then allows Mr Cooper to take advantage of you once again by selling your house for double what you own because they TOOK your house with their corrupt practices!!

Diana J

...First, if you care at all, it seems most of their telephone staff is outsourced to another country. Needless to say, if you're talking to someone in India, they don't have a clue about what's going on in the states. One department has no idea what the next department is doing...

1 (33 reviews)
1.2 (225 reviews)
Reviewer's quote

Our mortgage got bought up by them two months ago. We have a high credit score, but had some concerns about this company as we had never heard of them before. Today I get a notice that my "balance" is too low in my account and they want $1200 "reserve" in our account. This is RIDICULOUS!!! I've...


I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send it is 37. I argued with them and they refused to take my house off sheriff sale, so I told them they were not in the business of helping ppl, they’re in the business of throwing a...


Mr Cooper and Ocwen Pros and Cons

  • Non
  • Patience of frontline customer service reps
  • Cant think of any
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
  • Deceptive practices
  • Worst customer service and mangers
  • Refuse to take your mortgage payments
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork

Mr Cooper and Ocwen Most Positive Reviews

Top rated reviews
No votes

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

Mr Cooper and Ocwen Most Critical Reviews

Lowest rated reviews

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...


The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

Mr Cooper and Ocwen Latest Reviews

Recent published reviews

Our mortgage got bought up by them two months ago. We have a high credit score, but had some concerns about this...

Read all 90 reviews


Read all 1485 reviews

Mr Cooper and Ocwen Products and Services

Most reviewed product and services
  • Mr Cooper Mortgage (42 reviews)
  • Mr Cooper Customer Care (11 reviews)
  • Mr Cooper Loan (7 reviews)
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)