PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Cooper and Nationstar Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Cooper
Nationstar Mortgage

Mr Cooper and Nationstar Mortgage Overview

Total reviews
131
487
Company responses
0
0
Issues resolved
1
2

Mr Cooper and Nationstar Mortgage Consumer Ratings

Rank
271 out of 892 in Loans and Mortgages category
206 out of 892 in Loans and Mortgages category
Customer service
175 in category
No votes
Product or Service Quality
194 in category
No votes
Reliability
280 in category
No votes
Billing Practices
135 in category
No votes

Mr Cooper and Nationstar Mortgage Rating Details

Customer service
1.2 (58 reviews)
No votes
Reviewer's quote

...The overall customer service has been excruciating. They have delayed my loan application process out for over three months now. They are clearly over-worked and possibly understaffed..

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...LOUSY CUSTOMER SERVICE!!!..

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Product or Service Quality
1 (55 reviews)
No votes
Reviewer's quote

...The customer service reps understand, but there is nothing they can do. I need management to get involved but nobody wants to own it. I want my money applied to my loan that now is more than I own on my property...

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...We came close to missing a closing deadline today due to their awful client service! Very frustrating company to deal with that tries to discriminate against legal immigrants! Do not ever do a loan with them! Worst experience ever!..

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Reliability
1 (54 reviews)
No votes
Reviewer's quote

Mr Cooper lost my July payment and didnt bother to tell me. I showed them the proof they received it, (the tracking history and their signature) but they simply dont care. Its still my problem to fix. Well that cost me 196.06 to fix and they refuse to reimburse me or even so much as apologize. This...

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I've refinanced and my loan was sold to Nationstar Mortgage. Initially, I set my account up so they can withdraw the funds from my credit union. The first one was done with no problems. I enquired about doing bi-weekly, as I've done this successfully with other mortgage companies. I was told I had...

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Billing Practices
1.3 (53 reviews)
No votes
Reviewer's quote

Cooper so that we can sue them for illegal practices. I intend to file every complaint that I can, warn as many people as I can, hire an attorney, and fight this company until I get this resolved. It is a shame that what was supposed to be a happy decision to refinance our beloved home in order to...

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...I had surgery and also was harassed by the hospital billing department for just a few outstanding bills. In October 2013, my husband passed away from aspirational pneumonia. I saw him die...

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Mr Cooper and Nationstar Mortgage Pros and Cons

Pros
  • Non
  • Cant think of any
  • Patience of frontline customer service reps
  • Fraudulent predatory company
  • To long with customers files
  • Low rates and low closing cost on refi
Cons
  • Terrible customer service
  • Deceptive practices
  • Terrible customer service and poor monitoring of account
  • Customer service
  • Get the run-around
  • Nationstar refuse to work with customer

Mr Cooper and Nationstar Mortgage Most Positive Reviews

Top rated reviews
3.5

Charging $14.00 for automated payment since their web site is down.. DURING PANDEMIC

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5

This is the 2nd time Nation Star has over drafted my checking account with my mortgage payment. I set it up to come...

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No votes
5

I sent my payment in to them in a two day delivery through usps. Tracking says they received it. Signed for it. Fast...

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Mr Cooper and Nationstar Mortgage Most Critical Reviews

Lowest rated reviews
1

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...

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1

My story is Quicken loans originated the refinance closing in July, sold it to Freddie Mac in August who immediately ass...

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1

I own single family and my lender was Nationstar that now became Mr Cooper. I am very frustrated with Mr. Cooper...

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1

I have the same issue. They are the most incompetent uncaring loser company. I sent the payoff amount they issued to me...

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Mr Cooper and Nationstar Mortgage Latest Reviews

Recent published reviews
1

I was solicited by my current mortgage company over three months ago. They stated that since I was an existing customer,...

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4

need to send loan modification request package called several numbers and nobody could give me an email where to send...

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1

Mr Cooper lost my July payment and didnt bother to tell me. I showed them the proof they received it, (the tracking...

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1

This is a very long detailed history. I, have, to date, still been dealing with CT Attorney General, CT Dept. of Banking...

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Mr Cooper and Nationstar Mortgage Products and Services

Most reviewed product and services
  • Mr Cooper Mortgage (53 reviews)
  • Mr Cooper Customer Care (12 reviews)
  • Mr Cooper Loan (11 reviews)
  • Nationstar Mortgage Mortgage (200 reviews)
  • Nationstar Mortgage Loan (51 reviews)
  • Nationstar Mortgage Customer Care (50 reviews)