PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Cooper and NACA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Cooper

Mr Cooper

1.1
NACA

NACA

Has Verified Representatives
2.6
Mr Cooper
NACA

Mr Cooper and NACA Overview

Total reviews
126
841
Company responses
0
481
Issues resolved
1
6

Mr Cooper and NACA Consumer Ratings

Rank
271 out of 888 in Loans and Mortgages category
37 out of 888 in Loans and Mortgages category
Customer service
176 in category
117 in category
Product or Service Quality
198 in category
67 in category
Billing Practices
138 in category
66 in category
Reliability
282 in category
98 in category

Mr Cooper and NACA Rating Details

Customer service
1.2 (56 reviews)
1.5 (372 reviews)
Reviewer's quote

...The customer service reps understand, but there is nothing they can do. I need management to get involved but nobody wants to own it. I want my money applied to my loan that now is more than I own on my property...

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...It's a nonprofit, everyone is overworked and I'm sure underpaid so customer service is nonexistent. It's a great program so it will be worth it in the end..

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Product or Service Quality
1 (52 reviews)
1.8 (326 reviews)
Reviewer's quote

Cooper? BEWARE of this TERRIBLE mortgage company with EXTREMELY poor customer service. It is impossible to get anything resolved by a human, let alone a series of emails with proof to their various departments. They do not care about customers or try to help them once they are unknowingly stuck...

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...The customer service of managers, loan officers are horrible..

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Billing Practices
1.3 (51 reviews)
1.8 (206 reviews)
Reviewer's quote

I have asked repeadedly that I was having a hard time making my June Payment I recently received documentation to have my Mortgage Automatically deducted from Acct 7172. I also thought that my June payment would be taken out so far that has not happpened. My Cell No is 602-814-1788. I also have...

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The purpose of this program is to assist those that need help securing a loan, and to keep people from being preyed upon by predatory lending practices. I feel more hurt than helped at this point. I will be out nearly $2,000 for expenses that I shouldn't have had, and even then, I still have no...

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Reliability
1 (51 reviews)
1.5 (281 reviews)
Reviewer's quote

Mr. Cooper has been "holding" the funds from my insurance company since August 2019!! They are so difficult to work with and most of the representatives that I've spoken with were rude and one even hung up in my face during a call. I finally had to borrow money to complete my repairs and EVERY step...

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Long hours waiting on line and I didn't get help instead was transferred to a voicemail which I got disconnected and went back to drawing board.

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Mr Cooper and NACA Pros and Cons

Pros
  • Non
  • Cant think of any
  • Patience of frontline customer service reps
  • No closing costs
  • Program description
  • No money down
Cons
  • Deceptive practices
  • Refuse to take your mortgage payments
  • Horrible service
  • Customer service
  • Communication
  • Unprofessional

Mr Cooper and NACA Most Positive Reviews

Top rated reviews
3.5

Charging $14.00 for automated payment since their web site is down.. DURING PANDEMIC

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5

0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown i...

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No votes
5

My wife and I purchased our first home through NACA just recently. They were able to get us a loan at at 2.25% interest...

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Mr Cooper and NACA Most Critical Reviews

Lowest rated reviews
1

I applied for a HELOC from another company. That company requested Verification of Mortgage & 24 mos payment history...

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1

I went through purchase process with NACA and it was awful. I eventually had to go through the modification process....

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1

I own single family and my lender was Nationstar that now became Mr Cooper. I am very frustrated with Mr. Cooper...

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1

This company has hurt me and my family. I have been lie to,promised help,changed personal 5 times. My info missing from...

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Mr Cooper and NACA Latest Reviews

Recent published reviews
No votes

Hi. My name is Ernesto Gomez. We have a cheque from 04/05/2019 that we never deposited/cashed because the cheque was los...

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4.6

Long hours waiting on line and I didn't get help instead was transferred to a voicemail which I got disconnected and...

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No votes

A Brody Sebastian called me with all of my personal information saying he works for Chase Mortgage on May 28, 2020. He a...

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5

They have been very helpful, with getting me ready to purchase my new home. helping me understand the correct steps to...

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Mr Cooper and NACA Products and Services

Most reviewed product and services
  • Mr Cooper Mortgage (52 reviews)
  • Mr Cooper Customer Care (12 reviews)
  • Mr Cooper Loan (11 reviews)
  • Naca Customer Care (186 reviews)
  • Naca Mortgage (149 reviews)
  • Naca Loan (71 reviews)