PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and Mr Appliance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
Mr Appliance

Sears Home Services and Mr Appliance Overview

Total reviews 2044 215
Company responses 0 0
Issues resolved 7 0

Sears Home Services and Mr Appliance Consumer Ratings

Rank
169 out of 923 in Household Services category
166 out of 923 in Household Services category
Customer service
106 in category
86 in category
Product or Service Quality
102 in category
100 in category
Reliability
103 in category
93 in category
Website
105 in category
97 in category

Sears Home Services and Mr Appliance Rating Details

Customer service
1.1 (850 reviews)
1.4 (99 reviews)
Reviewer's quote

No common sense or customer service in the way one would expect. I concluded the conversation to have a supervisor contact me. I contacted every email for executives at corporate I could locate and finally I got a response from the warranty team asking me for the information so the order could be...

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...I will say that both the customer service rep and repair technician were both very polite but that does not fix appliances..

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Product or Service Quality
1.2 (689 reviews)
1.3 (78 reviews)
Reviewer's quote

IT HAS BEEN OVER TWO MONTHS SINCE MY SERVICE. IT HAS BEEN DETERMINED THAT THE REPLACEMENT PARTS FOR MY DRYER AND STOVE TOP ARE NO LONGER AVAILABLE. PER THE CONTRACT THEY WERE TO REPLACE...

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... 10/09/2020, telling me I "was" getting refund, I let Best Buy deliver a new refrigerator today, the 12th, and take the old broke one, and I canceled Samsungs service ticket for this Wednesday. I paid $579 for a repair that never happened. Bad service to boot...

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Reliability
1.2 (683 reviews)
1.3 (78 reviews)
Reviewer's quote

Anne answered at the all powerful Pay Call desk (they seem to be the only ones who have the information on your account) and once again I was put on eternal hold once again while she reviewed my file. I have been holding for 10 min. I will hold for 5 more and NO LONGER. I finally hung up. No...

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Called to have ice maker fixed. They fixed the ice maker but took the door with them and never reinstalled it. I called and was told someone would return the door. I called a week later and was transferred to Jessica who assured me things would be taken care of. Never happened.

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Website
1.7 (600 reviews)
1.8 (57 reviews)
Reviewer's quote

...Website after registering with them, the option to place service does not work. they advertise but don't deliver. the value is not worth the headaches and lost of work hours waiting..

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...Just look at any moderated review website (yelp, google, etc. ) and you can see the overwhelming bad reviews - only place they have good reviews are on their own website. Total pain to deal with and schedule...

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Sears Home Services and Mr Appliance Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • Quick response
  • Personalities of their service techs
  • That they could come the next day
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Unethical people
  • Totally incompetent
  • Owners refusal to send a different tech to correct the issue

Sears Home Services and Mr Appliance Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

Damian Tellez is a expert professional. Had my dryer fixed with in 2hrs of service Call. Very happy with the job I...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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5

I had this problem a few months ago. Called Lake appliance they used a dryer and spent about 15 minutes to defrost....

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Sears Home Services and Mr Appliance Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

I should have researched this company more on the internet before calling them. I learned the hard way! My microwave...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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1

What an unprofessional, arrogant, condescending, bunch of ***. My microwave died so I called this place. HUGE MISTAKE!!!...

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Sears Home Services and Mr Appliance Latest Reviews

Recent published reviews
No votes

Today, there are droplets of water on the roof of the refrigerator and drops of water dripping on to our food pkgs....

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1

Called to have ice maker fixed. They fixed the ice maker but took the door with them and never reinstalled it. I called...

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1

IT HAS BEEN OVER TWO MONTHS SINCE MY SERVICE. IT HAS BEEN DETERMINED THAT THE REPLACEMENT PARTS FOR MY DRYER AND STOVE...

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1.2

Mr Appliance called me today to tell me I won't get the refund I was told I would get on Friday, 10/12/2020. Filed...

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Sears Home Services and Mr Appliance Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Warranty (122 reviews)
  • Mr Appliance Refrigerator Repair (38 reviews)
  • Mr Appliance Repair (32 reviews)
  • Mr Appliance Washing Machine Repair (16 reviews)