PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Appliance and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Appliance
Sears Home Services

Mr Appliance and Sears Home Services Overview

Total reviews 212 2034
Company responses 0 0
Issues resolved 0 7

Mr Appliance and Sears Home Services Consumer Ratings

Rank
145 out of 918 in Household Services category
168 out of 918 in Household Services category
Customer service
89 in category
112 in category
Product or Service Quality
104 in category
105 in category
Reliability
95 in category
107 in category
Price Affordability
142 in category
117 in category

Mr Appliance and Sears Home Services Rating Details

Customer service
1.4 (99 reviews)
1.1 (842 reviews)
Reviewer's quote

...I will say that both the customer service rep and repair technician were both very polite but that does not fix appliances..

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And all I keep getting told is how sorry the customer service team is for what I am experiencing but there is nothing they can do. As of September 15th my food claim has been denied, the appointment for repair on September 14th was cancelled the morning of the appointment via email and text...

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Product or Service Quality
1.3 (77 reviews)
1.3 (681 reviews)
Reviewer's quote

...tech was both incompetent and dishonest, and charged $100 per service call...

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TERRIBLE SERVICE - DO NOT DEAL WITH THEM..

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Reliability
1.3 (76 reviews)
1.2 (674 reviews)
Reviewer's quote

I am appalled at how this company is run! I had a repairman come to my home. I am almost 70 with very serious health issues. I expected them to be a professional company and wear their PPE while here and they DO NOT! The customer has to ask! He did put it on when I asked him why he is not wearing...

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On August 15 came the technician to see my refrigerator because no cooler, he came 2 hours late, after the check my refrigerator, he did say need parts ok y then he gone, he emails me the visit y the order Today August 31 I call the department home services, and they don't have of order and did...

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Price Affordability
1.3 (69 reviews)
1.7 (581 reviews)
Reviewer's quote

...When I called them to complain and ask for a discount as we are retired and living on a fixed income they told me, tough, that was the price. I was flabbergasted at their brassiness and told them I would be leaving a bad review. Their manager said thats the cost of doing business $860...

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Thankfully I declined to pay for him to "fix" it and ordered the part he said it "needed" for half the price. Also thankfully I was able to return it to Amazon for full refund. I wish Amazon had a repair service? Sears Home Services, A&E , Sears MyHome or whatever they are called are the absolute...

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Mr Appliance and Sears Home Services Pros and Cons

Pros
  • Quick response
  • Personalities of their service techs
  • That they could come the next day
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Unethical people
  • Totally incompetent
  • Owners refusal to send a different tech to correct the issue
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Mr Appliance and Sears Home Services Most Positive Reviews

Top rated reviews
5

Damian Tellez is a expert professional. Had my dryer fixed with in 2hrs of service Call. Very happy with the job I...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

I had this problem a few months ago. Called Lake appliance they used a dryer and spent about 15 minutes to defrost....

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Mr Appliance and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

I should have researched this company more on the internet before calling them. I learned the hard way! My microwave...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

What an unprofessional, arrogant, condescending, bunch of ***. My microwave died so I called this place. HUGE MISTAKE!!!...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Mr Appliance and Sears Home Services Latest Reviews

Recent published reviews
1

I am appalled at how this company is run! I had a repairman come to my home. I am almost 70 with very serious health...

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No votes

if they cant repair it replace it with comparable fridge or cash I've been without a fridge for four months i need some...

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1

Friday July 10,2020 I had a service man from Mr Appliance to our home to check our sub-Zero. Johathan stated $3,453.00...

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No votes

Our washing machine has now been out of service for over a month. Service tech came after ordering part(which was...

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Mr Appliance and Sears Home Services Products and Services

Most reviewed product and services
  • Mr Appliance Refrigerator Repair (37 reviews)
  • Mr Appliance Repair (32 reviews)
  • Mr Appliance Washing Machine Repair (16 reviews)
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Customer Care (136 reviews)