PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Appliance and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Appliance
Sears Home Services

Mr Appliance and Sears Home Services Overview

Total reviews
201
1908
Company responses
0
0
Issues resolved
0
7

Sears Home Services was first mentioned on PissedConsumer on Mar 31, 2011 and since then this brand received 1908 reviews. It is 1707 reviews more than Mr Appliance received since Nov 4, 2011.

Mr Appliance and Sears Home Services Consumer Ratings

Rank
150 out of 1665 in Household Services category
151 out of 1665 in Household Services category
Customer service
94 in category
113 in category
Staff
110 in category
117 in category
Product or Service Quality
101 in category
104 in category

According to consumer ratings and reviews, Mr Appliance ranks 1 points higher in the Household Services category than Sears Home Services. People gave Mr Appliance 1.4 stars for Customer service criterion in Household Services category and it is 207 points higher than the worst rated brand in this category. At the same time, Sears Home Services was rated 1.1 stars for Customer service criterion in this category and it is 188 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Mr Appliance has a higher rating than Sears Home Services. Regarding Product or Service Quality criterion, consumers gave Mr Appliance 1.3 stars and it is 66% greater than other in category. Sears Home Services however was rated 1.3 stars and it is 65% greater than other in category.

Mr Appliance and Sears Home Services Rating Details

Customer service
1.4 (92 reviews)
1.1 (776 reviews)
Reviewer's quote

...they are going to get another call, this company should not be in business! Rip off, can't come over, try to cancel and then tell you they will charge for service charge and re-stocking fee. Are they for real? Don't...

Julie R

Sears took the call scheduled the service for Wednesday 10/23/2019 So I took day off again and was waiting for the technician to arrive who never showed up. So I called Sears back and wanted to reschedule and was told that they can not do that because the ticket is still open and advised me to call...

Alexander M
Staff
1.6 (76 reviews)
1.4 (676 reviews)
Reviewer's quote

I had my refrigerator repaired by My Appliance at the beginning of the summer. Three months later the refrigerator started having the same problems and when I tried contacting the company I found out the local shop had closed. The next closest Mr Appliance is 3 hours away so I was told by the...

Julie F

...The customer service staff is inadequate, untrauned, and use the word "escalation" as a synonym for "good luck, sucker. "..

Brett A
Product or Service Quality
1.3 (72 reviews)
1.3 (625 reviews)
Reviewer's quote

He said he would speak to the tech who handled the service call Monday. Paul called me Monday and said that the tech recommended a new water feeding tube for the ice maker. I said “what about the fact my freezer, ice maker, and refrigerator are no longer working?” Paul said it had nothing to do...

David L

Sears finally agreed to replace my heatpump after two years,but we have to pay 600.00 up front to get it installed.

PissedConsumer1712001

Mr Appliance and Sears Home Services Pros and Cons

Pros
  • Personalities of their service techs
  • That they could come the next day
  • Temporary repair got my washer working
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Unethical people
  • Totally incompetent
  • Owners refusal to send a different tech to correct the issue
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Mr Appliance and Sears Home Services Most Positive Reviews

Top rated reviews
5

Damian Tellez is a expert professional. Had my dryer fixed with in 2hrs of service Call. Very happy with the job I...

5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

Mr Appliance and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

I should have researched this company more on the internet before calling them. I learned the hard way! My microwave...

1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

Mr Appliance and Sears Home Services Latest Reviews

Recent published reviews
1

They schedule your appointment times when they want and when you call to tell him that's not going to work they don't...

Read all 201 reviews

Used Sears Home services for a ge dishwasher repair. The first Tech arrived and said a part needed to be ordered and he...

Read all 1908 reviews

Mr Appliance and Sears Home Services Products and Services

Most reviewed product and services
  • Mr Appliance Refrigerator Repair (36 reviews)
  • Mr Appliance Repair (31 reviews)
  • Mr Appliance Washing Machine Repair (15 reviews)
  • Sears Home Services Refrigerator Repair (246 reviews)
  • Sears Home Services Customer Care (135 reviews)
  • Sears Home Services Washing Machine Repair (135 reviews)