PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moving Help and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moving Help
Uhaul

Moving Help and Uhaul Overview

Total reviews 241 981
Company responses 0 0
Issues resolved 1 11

Moving Help and Uhaul Consumer Ratings

Rank
74 out of 607 in Moving and Storage category
148 out of 1075 in Transportation and Logistics category
Customer service
71 in category
133 in category
Product or Service Quality
64 in category
103 in category
Price Affordability
54 in category
127 in category
Exchange, Refund and Cancellation Policy
43 in category
97 in category

Moving Help and Uhaul Rating Details

Customer service
1.4 (111 reviews)
1.3 (372 reviews)
Reviewer's quote

Need a code number to pay my movers been on hold for over 45 minutes with no customer service..

Read full review

I booked separate and then when customer service tried to ship all the boxes together the computer auto cancelled everything a few weeks before the move. No one answers the phone and you end up saying hi to someone 5 states away who is bored. they transfer you back to those that do not answer the...

Read full review
Product or Service Quality
1.4 (93 reviews)
1.4 (303 reviews)
Reviewer's quote

...There is better service out there for cheap and no complains. I felt rob..

Read full review

When I emailed customer service to ask for some sort of compensation for all the additional cost, I was told they would refund our deposit of $50. 00 what a joke!! Doug Rayburn was the customer service agent that responded with that. He said that was all he could do, and asked me to continue being...

Read full review
Price Affordability
2.2 (93 reviews)
1.7 (295 reviews)
Reviewer's quote

I cant get in touch with anyone and yes I have all of my documentation

Read full review

...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

Read full review
Exchange, Refund and Cancellation Policy
1.5 (90 reviews)
1.3 (289 reviews)
Reviewer's quote

...Been waiting about an hour for someone to respond to chat for a refund, and waiting about half an hour on the phone. Will keep calling until I get a refund. This is absolutely a breach of contract..

Read full review

...added insurance, even though we showed we had our own - and went so far as to send me an email apologizing and informing me that we'd get a $28 dollar refund due to the overcharge -- well a week later when I had not seen any refund, I looked at my online banking and to my surprise, Uhaul didn't refund the $28 dollars, they charged my account $28. 00...

Read full review

Moving Help and Uhaul Pros and Cons

Pros
  • Convenient booking via website
  • Convenience
  • Movers
  • Making a reservation on line
  • Ease of location
  • Disliked unwillingness to resolve issues dropping the ball
Cons
  • Poor customer service
  • No customer service
  • Unreliable
  • Customer service
  • Service
  • Constant mistakes

Moving Help and Uhaul Most Positive Reviews

Top rated reviews
5

Anthonys accurate movers .did a great job on our move.very respectful,and careful .we will use accurate movers for all...

Read full review
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Read full review
5

I saw your cute review. Mount Shasta is in the middle of nowhere. So Brett's questions were normal considering he...

Read full review
5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

Read full review

Moving Help and Uhaul Most Critical Reviews

Lowest rated reviews
1

We had hired a moving company through moving help and they ended a no show. when I the manager finally called me back...

Read full review
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Read full review
1

The movers did not show. The point of contact for the moving company, Keith from For Heaven's Sake Flea Market, was not...

Read full review
1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

Read full review

Moving Help and Uhaul Latest Reviews

Recent published reviews
1

We hired movers just to move our furniture. Shouldn't have taken more than 2.5 hours. Instead I ended up with damage at...

Read full review
1

Company said we could refuse insurance. As I have done a dozen times before. But when we returned the truck they said...

Read full review
1

Will not Allow me to cancel order. Have tried numerous times today. Local U-Haul stores unable to assist. Please cancel...

Read full review
1

After using Uhaul for over 30 years I will never use them again. Thieves. No problem. Just never use. Simple rental....

Read full review

Moving Help and Uhaul Products and Services

Most reviewed product and services
  • Moving Help Moving Service (94 reviews)
  • Moving Help Local Moving Service (15 reviews)
  • Moving Help Loading Service (4 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Truck Rental Booking (39 reviews)