PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and Moving Help as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
Moving Help

Public Storage and Moving Help Overview

Total reviews
988
231
Company responses
0
0
Issues resolved
4
1

Public Storage and Moving Help Consumer Ratings

Rank
73 out of 580 in Moving and Storage category
74 out of 580 in Moving and Storage category
Customer service
66 in category
73 in category
Product or Service Quality
56 in category
66 in category
Price Affordability
79 in category
53 in category
Reliability
51 in category
44 in category

Public Storage and Moving Help Rating Details

Customer service
1.5 (385 reviews)
1.4 (102 reviews)
Reviewer's quote

...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

Read full review

...My son even said best customer service ever! Now as long as feed are all credited should be great! Thank you..

Read full review
Product or Service Quality
1.7 (341 reviews)
1.5 (84 reviews)
Reviewer's quote

...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

Read full review

...There is better service out there for cheap and no complains. I felt rob..

Read full review
Price Affordability
1.6 (311 reviews)
2.2 (85 reviews)
Reviewer's quote

...If you have rented for over 3 years, you will be shocked at the price increase. You need to move on from this company. The procedures are company wide, so do not be surprised that each location is basically the same...

Read full review

I have called moving help several times and there is no one to speak too. I even tried their live chat to no avail. I also emailed and no one has responded. They still charged me for services they did not provide even after I followed all the proper procedures when canceling the job the movers...

Read full review
Reliability
1.4 (281 reviews)
1.6 (81 reviews)
Reviewer's quote

IThey cut my lock even though I paid to force me to buy a 20 lock

Read full review

No customer support!...go elsewhere

Read full review

Public Storage and Moving Help Pros and Cons

Pros
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
  • Convenient booking via website
  • Convenience
  • Movers
Cons
  • Customer service
  • Fees
  • Price increase
  • Poor customer service
  • No customer service
  • Unreliable

Public Storage and Moving Help Most Positive Reviews

Top rated reviews
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

Read full review
5

Anthonys accurate movers .did a great job on our move.very respectful,and careful .we will use accurate movers for all...

Read full review
5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

Read full review
5

I saw your cute review. Mount Shasta is in the middle of nowhere. So Brett's questions were normal considering he...

Read full review

Public Storage and Moving Help Most Critical Reviews

Lowest rated reviews
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

Read full review
1

We had hired a moving company through moving help and they ended a no show. when I the manager finally called me back...

Read full review
1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

Read full review
1

The movers did not show. The point of contact for the moving company, Keith from For Heaven's Sake Flea Market, was not...

Read full review

Public Storage and Moving Help Latest Reviews

Recent published reviews
No votes

We rented a unit on line and they claim if you have a lock they would refund you the 20.00 you paid up front. When we...

Read full review
1

No customer support!...go elsewhere

Read full review
1.6

I was told that I would not get a any late do to cov19

Read full review
1

I have called moving help several times and there is no one to speak too. I even tried their live chat to no avail. I...

Read full review

Public Storage and Moving Help Products and Services

Most reviewed product and services
  • Public Storage Storage Unit (473 reviews)
  • Public Storage Customer Care (146 reviews)
  • Public Storage Manager (64 reviews)
  • Moving Help Moving Service (95 reviews)
  • Moving Help Customer Care (30 reviews)
  • Moving Help Local Moving Service (13 reviews)